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WholesaleArtsFrames
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WholesaleArtsFramesReviews 60

3.7

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WholesaleArtsFrames Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the high quality of products, particularly canvases and frames, as well as competitive pricing. Many reviews highlight the responsiveness and effectiveness of customer service, especially in addressing issues when they arise. However, concerns exist regarding shipping delays and inconsistent handling of damaged items, with some customers experiencing a lack of communication during these incidents. Overall, while the company demonstrates strong product quality and customer satisfaction, enhancing shipping efficiency and support for returns could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
6
value
6
shipping
6
returns
3
quality
6

We monitor reviews for authenticity

Colorado
2 reviews
5 helpful votes
Follow Shawnett F.
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Fast Shipping? Updates?
October 17, 2023

Specifically speaking, I placed and order on the 5th of October. I logged in to check for any updates (such as an estimated shipping date, or even an ETA). The representative was very nice and attempted to reach the warehouse for me, but the phone rang and rang. It is a small order and my first order of it's kind as opposed to Amazon supplies.
So, for now I am leaving 3 stars.
I hope that I will be able to update this when and IF my supplies start their journey to me. Like I mentioned, it is just a small order, but I am looking forward to it none the less.

Date of experience: October 16, 2023
Washington
1 review
1 helpful vote
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Shipping & customer service are abysmal
August 7, 2023

I ordered 4 xl pieces of foam board from them. My first shipment arrived badly damaged & unusable. I sent photos and clearly described the damage as well as their packing defaults that I believe were the cause. They sent me out a second shipment packed EXACTLY the same as the first with even more damage than the first shipment. Again, I sent photos. I never heard from them again, nor was I ever refunded my $187 dollars.

+2
Date of experience: August 7, 2023
Texas
1 review
1 helpful vote
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I ordered 4 canvas prints and they came wrapped in excellent condition. You could tell that this company takes pride in what they do. I would definitely recommend them. In fact, I intend to order some additional items from them.

Date of experience: April 27, 2023
Maryland
1 review
1 helpful vote
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I had been using wholesale arts and frames for 8 years without issue. Last year I submitted two orders that were never fulfilled because they were out of stock. Here it is 8 months later and still no word from them. And no refund. My emails have gone unanswered.

Date of experience: February 28, 2023
California
2 reviews
2 helpful votes
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Sorry! I really wanted to like/use this company instead of $#*!blick or another large company. I spent about $2000 on stretched canvases and canvas panels. I'm really disappointed and I'm a full time artist looking for reliable suppliers.

Shipment was late two weeks. When I communicated with customer service they blamed it on shipper but then realized they still had to build several of the stretcher bars and canvases.

I had to use canvas retensioner/tightened because the way in which they were shipped pressed the edges and created indents in the canvas near the stretcher bars.

Canvas panels had wrinkled and buckled paper on the backs of almost all of them. Poor craft and gluing.

I communicated by phone and email about my complaints and I was promised that I would get some sort of compensation but none arrived. They were very pleasant but I got the feeling it was politeness not sincere concern.

I have had similar but not as bad problems with Blick or Utrecht but when something is damaged or unusable, those companies send replacements free of charge, and sometimes have sent me a small coupon or gift certificate to compensate me.

Date of experience: August 4, 2022
Georgia
1 review
0 helpful votes
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Slow
July 22, 2022

I placed a small order on July 9th. I contacted them on the 18th. Was told it had shipped that day. Product arrived the 26th. I liked the quality of the mats it they add to the presentation of my painting. My only issue is the time it took from ordering to receiving my purchase.

Date of experience: July 22, 2022
Maryland
1 review
1 helpful vote
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High quality frames
October 20, 2021

I got three frames from them and it took a while to have them customized. But they came finally and the quality is very high. The price of the frame is very reasonable while the shipping is a little bit expensive. I will buy from them again.

Date of experience: October 20, 2021
India
7 reviews
1 helpful vote
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My canvases are of excellent quality. Price range is reasonable. Customer service is great, and shipping is fast. They have a wide selection of hand-painted art that has been signed by the artist themselves.
I definitely going to purchase them the next time.

Date of experience: March 3, 2021
India
2 reviews
0 helpful votes
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Nice
February 12, 2021

Nice photo of the day but I could do that but iwant some power and the exact date but it is not showing up on a few of the biggest fan of your survey for the biggest fan on a new one and bike car bus and the biggest fan and I could have not received the biggest fan.

Date of experience: February 12, 2021
Pakistan
7 reviews
3 helpful votes
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I'm very pleased now that i've my favorite carrier right here. I'm absolutely glad with you and i am going to head back to this adorable vicinity. Most effective maintain it up, thank you.

Date of experience: January 6, 2021
Tennessee
1 review
2 helpful votes
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Wholesale? No
November 17, 2020

I was a little confused by their website. The product wasn't what I expected. If you have questions give them a call and see if there is a cheaper version of what you are looking for. If you aren't happy they will contact you and work with you.

Date of experience: November 17, 2020
Colorado
2 reviews
1 helpful vote
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Cherokeelynnstudios.
August 31, 2020

Have ordered from this company many times with no issues. One package arrived damaged and they made it right by sending another item. Customer service was great. Will continue to order from this company...

Date of experience: August 29, 2020
Michigan
1 review
0 helpful votes
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Mats
August 29, 2020

I have ordered the 11x 14 mats several times and each time I have not been disappointed. The colors what they show and they are of good quality

Date of experience: August 28, 2020
Colorado
1 review
1 helpful vote
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First, let me say that the quality of my canvases from WholesaleArtFrames are far superior to other canvases I have purchased from, well, anywhere. I'm not sure how they keep their prices so low, given the superb quality of their product. A+ on the customer service. Very responsive to my questions. I was also pleasantly surprised at the way my canvases were packaged for shipping. They arrived without a dent, scratch or damaged corners. I LOVE that I came across this great seller while browsing the internet. Buy with 100% confidence!

Date of experience: August 25, 2020
Norway
2 reviews
0 helpful votes
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I've ordered two oil paintings of Level B and Level C from this store. The Levels correspond to the descriptions on the website and the quality of canvas is very good.

Date of experience: July 6, 2020
New York
1 review
1 helpful vote
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Amazing
June 26, 2020

Great quality and exceeded my expectations. Looks beautiful in my home. Will recommend to friends and family.

Date of experience: June 25, 2020
Canada
1 review
1 helpful vote
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Alright
May 16, 2020

Had an issue but the company resolved it, in a timely fashion. Ive decided to give them a second chance. Thanks for reading my review.

Date of experience: May 16, 2020
Florida
1 review
0 helpful votes
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Excellent quality
September 20, 2019

Very good experience. I've used them for years but recently I've noticed the quality of workmanship has greatly improved. Better packing so no damage during shipping across the country. All smiles!

Date of experience: September 20, 2019
France
5 reviews
9 helpful votes
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Love this company.
May 27, 2019

Great quality economy canvases for the price! Shipping was timely. Will certainly be making more purchases in the future.

Date of experience: May 27, 2019
Malaysia
4 reviews
0 helpful votes
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Excellent
May 24, 2019

As a starting point in art, I am looking for a supplier with cheap products and good quality. I can get it here with good quality and reasonable price. It's worth it

Date of experience: May 22, 2019

From the business

Wholesale Arts and Frames is a manufacturer and wholesaler of oil paintings, frames and home d̩cor, including hand painted art signed by the artist featuring over 20,000 oil paintings and a large selection of frames and stretcher bars, wholesaleartsframes


wholesaleartsframes.com
North Hollywood, CA, United States