• Bookmark

    Picture Frame Express

Ratings On Other Platforms

Trustpilot
3.9 / 5
Corporate Values

Overview

Picture Frame Express has a consumer rating of 1 star from 2 reviews indicating that most customers are generally dissatisfied with their purchases. Picture Frame Express ranks 17th among Picture Frames sites.

View ratings trends
How would you rate Picture Frame Express?
Top Critical Review

“Bad delivery”

MsS H.
1/16/17

The frame arrived later than they said and the Courier dropped a note through my door rather than try any of my neighbours who were at home, the courier told me to pick up my frame from the post office, who did not have it, therefore wasting my time so then I had to ring up taking ages to get through to find out they were redelivering on Monday when I complained to Frame Express they just said if that doesn't happen often so we won't offer any real apology or a delivery cost refund either so just be aware that you may have to go and pick it up yourself even though they say they deliver it to you and are not sympathetic if you have problems

See critical reviews

Reviews (2)

Rating

Timeframe

Other

mssh1
1 review
0 helpful votes
January 16th, 2017

The frame arrived later than they said and the Courier dropped a note through my door rather than try any of my neighbours who were at home, the courier told me to pick up my frame from the post office, who did not have it, therefore wasting my time so then I had to ring up taking ages to get through to find out they were redelivering on Monday when I complained to Frame Express they just said if that doesn't happen often so we won't offer any real apology or a delivery cost refund either so just be aware that you may have to go and pick it up yourself even though they say they deliver it to you and are not sympathetic if you have problems

alp6
1 review
2 helpful votes
January 3rd, 2012

This is a UK based frame making site that allows you to build and order custom or standard frames for photos or pictures. The interface appears to be professional and easy to use. It is an appearance only. This has to be the worst most user unfriendly site I've visited in years. Trying to order a standard size 10x8 frame with a mount proved virtually impossible. The frame that was sent was minute and even that was badly put together. Customer service seemed to be annoyed that I would complain about the very poor service. I would strongly urge you not to use these people.

Q&A (0)

Questions? Get answers from the Picture Frame Express staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Upload pictures & design customised picture frames & mounts. All photo frames are hand crafted to the highest standard in the UK & delivered direct to you!

How do I know I can trust these reviews about Picture Frame Express?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Picture Frame Express?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business