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Washington
1 review
0 helpful votes
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Helped me
June 21, 2023

I was looking at the white pages yesterday and found myself with both old and current addresses the current address I request it to be removed a few years ago and it was the I looked myself up today and saw both my address and full name and I called the white pages premium number or what ever it was the guy was so nice and I told him. I wanted my address removed for personal reasons and he removed all my addresses and info I saved the number just in case I need to call them in the future I am so pleased at what he did he was such a sweetheart

Date of experience: June 20, 2023
New Jersey
2 reviews
5 helpful votes
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One of their scams
December 10, 2022

One way in which WP plays you is that, if you're monitoring someone, they'll send you an email notification claiming that something changed. When you pay the $20 for a new report to see what changed, sometimes nothing has, namely, no fields will be highlighted that show a change. The alert was just to pull in a few more bucks.
Another ploy is that a search on the person you just bought a report for won't turn up the report. You're asked to pay again, though you had just bought the report.
Also, that traffic and criminal are lumped together could make alerts seem more dramatic than they are. A seatbelt violation from 10 years ago triggers the same alert message as a recent assault.
I can't speak to other information, but it can take years for the current address field to actually become current.

Date of experience: December 10, 2022
Georgia
2 reviews
33 helpful votes
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Outdated Information
August 15, 2016

For whitepages.com to advertise as it does with glowing promises, you are better to go Spokeo, which will provide the same worthless information but at a lower cost. 19.99/13.95. If you are looking for location of friend or family that has lived at same location for 25 years either will do. If it is important to find someone in a town for less than a year. Forget it. The Premium Membership nor a Premium Member Report is not VERIFIED! Do not miss this fact.
I went to whitepages to find a professor, nothing! Then searched for wives name, nothing. They were still recorded in original address. Did Whitepages even offer to remove charges to Premium Membership (thought it would provide more details). I made a big mistake. If you know of an up to date people search, I would love to hear it. Save your money.

Date of experience: August 15, 2016
Illinois
1 review
1 helpful vote
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I paid for the premium, only to find the phone #'s and addresses highlighted as 'new' are old, inaccurate information. When I first started using whitepages, it was helpful and for the most part, accurate. Not any more. And if you don't buy premium, everything is grayed out... it won't give you any information, like it did in the past. I search the same person frequently, because of an arrest warrant, an we have to keep on top of where she moves; which is every 6 months or so. It no longer helps us out.

Date of experience: July 29, 2022
Texas
3 reviews
4 helpful votes
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I used to really enjoy this site. All I need is a quick reverse phone search to determine who called. Their new format requires that I log out and back in again after searching the number. There isn't even a way to simply log out and back in again before the search. Every search sends me to an "upgrade for more money" page. What used to take a couple of seconds now takes a couple of minutes and I'm PAYING for this headache.

Date of experience: June 23, 2021
Maine
1 review
7 helpful votes
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This site offers as little information as possible and requires more money for any details. For example, I could see the name and phone # of a person but not the address and if I want more information such as address, (available in the old white pages), I have to pay more to get that info in the online version.

Date of experience: February 16, 2020
California
11 reviews
39 helpful votes
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I had unlimited searches under Whitepages/premium for around $9.95 a month going back 7 years. Then I lost my email account and needed to update the email. The account went unpaid due to an expired credit card and the messages were going to the defunct email. So when they shut me off completely and I tried to get it straightened out they would not reinstate my old plan and said I had to go with the new plan. I got a deal on a different people search software that gives a lot more information.

Date of experience: February 24, 2023
Illinois
1 review
1 helpful vote
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Make sure it's right
December 27, 2022

I purchased a second time but accidentally put in wrong name. They refused to give me my money back. Horrible and I mean horrible customer service. They will not work with you and not give you your money back for a product u did not need

Date of experience: December 27, 2022
Minnesota
1 review
10 helpful votes
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INVASION OF PRIVACY
June 29, 2019

Jun 25,12:50 PM PDT

First of all, I would like to apologize if there was any incorrect or outdated information indicated by the records in your background report. At this time, we do not have the ability to edit the listings directly. Therefore, in order to remove the criminal record indicators attached to your listing, we have removed the listing entirely.

Within 24 hours, your contact data listing and the attached background report should no longer appear through our services.

Lairs', Lairs', Lairs'

I searched for my name today 6/29/2019, I still see Charlene Alethea Williams, again please take me off your website. Stop publishing incorrect information about me; I have not given you permission to capitalize off my personal information. Y'all are invading my privacy. You just won't stop until I bring legal action against your company, will you?

Date of experience: June 29, 2019
Illinois
2 reviews
12 helpful votes
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Bogus information
March 27, 2017

Having ever paid for this service was a real bummer! Not only was the information they gave me incorrect (said the phone number came from an address that the guy never lived at), but I didn't understand they were going to keep charging me monthly. I ended up paying six times. They charged me twice the very first time, then continued to charge me for four more months, although I didn't know I had it and never used it. They only refunded one charge. So, I paid close to $100 by the end for absolutely nothing.
Oh yeah, and they said he had 7 criminal records which was bogus, too. There were only a few old speeding tickets. They lure you in to check with lies.

Date of experience: March 27, 2017
Georgia
1 review
8 helpful votes
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Don't bother
December 28, 2018

Stay away. Too many other legit and trustworthy sites available. Previous problem concerning charges, which apparently had to be resolved thru the credit card company. I don't even remember the issue, but when now trying to use the service again, they actually have MY account locked and unusable. That's fine, happy to use another service.

Date of experience: December 28, 2018
Massachusetts
2 reviews
9 helpful votes
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I used whitepages.com one time last june, and it gave me erroneous information. I was trying to track down the parents of someone who had rented from me and then trashed my little place. The info on the parent was wrong. But to add insult to injury they continued to bill me monthly for a "premium" service that wasnt "premium" at all. I'd stay away from them if you can.

Date of experience: March 30, 2021
Minnesota
1 review
9 helpful votes
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Five days After buying a four day service, An addition charge more than 19 times the original charge was charged to my Paypal account. They claim it's all there in the agreement, but I did not see any of that. Was not obvious at all to me. Watch out.

Date of experience: May 5, 2020
Virginia
1 review
6 helpful votes
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They're the WORST
May 10, 2019

I didn't sign up for an account. The site specifically had it as a one time fee but now they're charging me every month. I called to cancel and they just direct you to an automated message no matter which number you press. HORRIBLE and absolutely no customer service.

Date of experience: May 10, 2019
Illinois
1 review
10 helpful votes
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Huge rate increase
May 26, 2018

I was paying $60 per month for their premium service, I just received notice 2 days before my next payment that they were increasing my premium subscription price to about $129.95 per month. (I cant recall the exact pennies). The only notice I got on the price increase was when I clicked to log in. Holy heck, honestly? I used their service for research in genealogy and for family reunion updates and for looking up classmates for a large school class. After doing reviews of other search websites, I will find another website for people lookup.
ALSO, a year ago whitepages.com used to include email addresses associated with a person, they state this is included with their subscription, but I havent seen a email listed on a search request for over 6 months.

Date of experience: May 26, 2018
Florida
1 review
10 helpful votes
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Looked up my name strictly out of curiosity to see what I would find. Under White Pages, only my age and one city of residence were correct (where I still live). They show me presently living in NY (never even been there) and show other cities in which I have never lived. More importantly, they show me related to several people I don't even know, one of whom has been appearing on my credit report off and on for 25 years. This is serious! They really should be sued!

Date of experience: October 20, 2018
New York
1 review
12 helpful votes
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Price gouging
July 11, 2018

Today they raised rates from $39.99 all the way to $99.99 for premium members Almost triple increase which is insulting. I closed my account and took my business elsewhere They must be really hurting to have that large of an increase I hope to g-d someone sues them bunch of trash...

Date of experience: July 11, 2018
New Mexico
1 review
5 helpful votes
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Scam scam
December 8, 2018

Stay away from these scammers, I paid what I thought was a 4.99 charge for a one time phone # look up. They kept charging my credit card month after month for six months until i saw the charges. Then refused to refund the bogus monthly fees.

Date of experience: December 8, 2018
Georgia
1 review
8 helpful votes
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I searched for 2 people about 3 months ago, just out of curiosity, and since then, I get at least 3 or 4 emails a week from them stating they have updated information on people I'm monitoring?! I'm not monitoring anyone and I've tried to have my name removed from their database so they will quit sending me emails, but they won't stop!

Date of experience: November 1, 2019
Australia
1 review
16 helpful votes
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Using White Pages as an advertisement platform definitely is not worth what you pay ($2000+ annually). Our company has not gained any work from using this site in the past 6 months and you cannot cancel your subscription without paying out the rest of your installments for the year. Would not recommend to any other company.

Date of experience: May 20, 2020

Overview

WhitePages has a rating of 1.1 stars from 312 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WhitePages most frequently mention phone number, credit card and customer service. WhitePages ranks 135th among People Search sites.

service
41
value
45
shipping
18
returns
22
quality
42