WestMarine

Drove 3 hours to the Worst Marine in Phoenix to pick up a $1600 Isotherm refrigerator only to find it had been smashed and severely damaged during shipping. The box had been opened. No WM staff called to notify me the unit was damaged despite it being at the Phoenix store (right next to the cash registers) for 8 days. Come to find out Isotherm PALLETIZES all fridges for shipment. This one was not palletized or secured in any way. This shipment was made without ANY care whatsoever as to the protection of the fridge... or the customer. Refused delivery of the fridge, got a refund and bought from another supplier with great service and palletized products! BTW, Worst Marine no longer offers customers a way to actually speak with another human being (no phone access). Instead you get to "chat" with someone (?) after waiting for 30 minutes -- and only for a few hours each day -- only to learn they "can't help you". Shame.

I bought Star Link system online from West Marine, just a bit under $500. I "chatted" with a customer service rep before buying the item and asked if the item came with all the parts needed to install.
"Yes, it is complete for installation".
It arrived, and of course the flat panel antenna instructions show that the flat panel is designed to sit on a deck, or the yard, or wherever one won't run over it, or the dogs chew on it or the critters chew and defecate on it.
West Marine does not handle the shipping return. I chatted with their help, which was not help. I called and set on hold until my life needed attention. I called the Anderson SC West marine and set on hold until the machine finally said no one was answering.
Let's summarize that West Marine's lousy customer service and misleading statements will ensure I remember their name and never buy from them again.

Good Afternoon:

West marine almost doubled their -100 water soluble anti freeze to $21.00 in 2022 season from $13.99 last season. They are hammering us way to hard with this increase. I love the store but the prices are rising unusually way to fast.

Big Moe

Our 8 foot dingy purchased from West Marine on sale for $950, has lasted about 6 months before it is unusable. This is over three seasons and they will not honor a reasonable warranty. We put it in during the summer, use it to go back and forth to our boat once or twice a week and leave it tied to our dock. The surface is sticky all over and one's pants stick to it, the wooden floorboards started to deteriorate immediately with the paint peeling and a generally unsatisfactory look to it. We have been offered a 210 dollar credit against another dinghy, but I can assure them that we will not be buying another West Marine thingy, nor do we want to possibly continue to use them further

.. Otherwise I wouldn't give that one either. They are a joke. They took 2400 USD from my card. And that is it. No goods, no acknowledgement, no money back. They told me my address is wrong! Sure, like I moved there yesterday and I have forgotten.
The worst possible service for the worst possible outcome. Stay away and if the happen to be the only ones selling whatever you need, stop fishing!

Bought a cooler that was drop shipped from distributor. All it needed was a label and a pickup. Took them four days to ship. Then I discovered they used the CHEAPEST ground rate they could. My order ran all over the U.S. and was in Florida for four days before it was "out for delivery". Still waiting.

I stopped into the crystal river store having lowrance problems,and to fine Joe. Because every place I called for help near my home told me to go see him. I found a guy that went more than the extra mile. Joe and Bryce sent over an hour helping me out. Their service and willingness to help was the best. This store and guys are the real deal. I would recommend to anyone

Spoke to customer service prior to placing an order and talked specifically about the options on the product photo. Ordered the product (2 of them at $550) product delivered was not as shown in pictures or discussed. Took multiple calls to return the product. Wrote a negative review of the product which they did not post.

Stay away from this company! Have yet to receive my order. No email stating it is out of stock or delayed or etc. Online order tracking is down so I have to call for any info. Every time I've called I get a different bs explanation. Be here tomorrow or Monday or it's in the truck all of which are obviously in true. It has been 3 weeks now and was stated to arrive in 4-7days. I have no idea if or when my package will arrive and the last time I called I asked to just cancel the order and was refused. They won't send my package and they won't refund my money so I can purchase elsewhere. Do yourself a favor and don't do business with these clowns.

I buy a Hypalon dinghy who fall appart in one side after 2 years, the warranty was 7 years. Claim after claim, they don't even reply. It's clerly a manufacture defect. This company have no words. I bring them to small claim court.

Hahahahaha… one of the most ubiquitous marine retail outlets out there and this site trashes them. Are they the least expensive? Maybe not. Are they the most expensive or have the worst service? Hell no. I've always had very good customer service at West Marine and it remains a go to in my arsenal of boating relates retail needs.

Well, here we go again... Ann the manager at West Marine store #34.12/20/2020 at 12:29 pm went out of her way to keep West Marine from price matching some 14 gauge wire from a local store because it was a different sized roll of stock wire and a different company that manufactured the wire.

A savings of 15 cents per foot for 25 feet of wire.

I'm usually not interested in going into West Marine anyway... but this is it.

I hate this company and what they represent... sad that they have to screw the boating community

Thanks for nothing

I ordered sunglasses on 11/26/2020 which I received tracking for delivery on 12/2/2020. I waited until today 12/3 to contact West. The tracking just listed a delay with no explication. The salesperson was polite and agreed that they may be "lost" and agreed to send another pair. I received an email that they were out of stock and my original order canceled. I hope shipping companies will catch on and stop allowing pre-tracking numbers to be assigned until pickup.

In Southwest Florida, I am surrounded by West Marine stores which are all at least twenty miles away. When I get their sale "mini catalogs", they don't actually stock all of the advertised item/s I want, at the price advertised. Many basic staples of the boating world are often not in stock. HQ is distracted (perhaps by Catterton taking them over) but the chain CRIES OUT FOR MANAGEMENT, NOW! Customer service by phone reminds me of trying to call an airline in the 70's. Please, MANAGE this business, before it's gone! The one star rating is gratuitous.

I am most upset with your terrible and misleading service.
I was told that I would receive a notification when the item was available. As soon as I received such notification, I purchased the item but 2 minutes after I paid it, the system notified me that the item I had purchased and paid was in back order. S h a m e O n y o u!
This is misleading info.

I will never... ever buy any other item from west marine.

Order #*******
Mauricio Restrepo

Horrible service. They sent me wrong products and after returning it, they didn't refund in-spite of multiple phone calls, it's been two weeks.

This place is out the roof they charge triple the price idk how they stay in biz! I went across the street to academy sports and got the same brand boat cleaner fot half the price!

I have a west marine,third reef rain jacket.
The lining inside jacket it all flaking off.
West marine does not stand behind its cheap products