I've had nothing but the run around for several weeks. Order items in store for delivery. Knowing there are delays during this zombie apocalypse I was reassured 2 to 3 business days to call back and if they have a tracking number they will provide it. Being reasonable I waited a week, the following Friday, and called in to check. I was then told the delays could be up to two weeks and not sure why I was ever told anything less. Considering I specifically inquired on this exact topic and was given the expectation of less than a week only shows the communications lacks integrity. The 3rd Friday i was back in the area and stopped by the store to only then be told it could be months. I requested a refund on my debt purchase only to be advised they would have to email someone. I could then either give my personal data over the phone or come all the way back up to the store to process the request. I then called into HQ and expressed my concerns and was sent to Tim who was confused as to how I got his number. Can't recall his exact status and would have to pull my call and listen, but director over customer services of sorts. Here nor there, but claimed my DEBIT purchase would come out of a "pending" status that it was never actually taken. Even though I mentioned it being a debt purchase and that's just not the way those work. He claimed he was going to send me email notification, which I never got, by end of the day (8/28). Only emails are the spam mail of advertisement. At this point by 8/31 I contacted customer service and spoke with a very understanding individual that had the common sense my funds were taken and still not returned. He insisted there was a cancellation processed and I'd have my money within 5 business days. Since I can only leave 1 star I felt compelled to go forth in expressing such disappointment within the entire company not just my local store. Tomorrow 9/4 will be day 5 on this 3rd attempt of getting my money back due to the ignorance of how ones own company processes orders. This is my first stop and will have plenty of updates (for all to see) if it's not rectified by then. Thanks for showing true colors prior to bringing any future business this direction.

UPDATE: STILL NO REFUND NOW NO ONE CAN FIND MY ORDER INFORMATION TO COMPLETE THE REFUND. HAD TO CONTACT THE LOCAL STORE. PUTTING ME BACK TO SQUARE ONE