WestMarine

I have a west marine,third reef rain jacket.
The lining inside jacket it all flaking off.
West marine does not stand behind its cheap products

I bought a fishing pole on West Marine in Key West when I get home I realize that the fishing pole was broken I couldn't see it because he was hiding behind the tag when I'm coming back half an hour later to return it the manager tell me that he cannot do anything about it. After me explain what happened that not even he his employee noticed that he was blocking because he was behind a tag he told me to pick another one and a change for the broken one. When I picked that one I just walk to the register He say paid the difference and get the $#*! out of here he's name is Devon

On June 28th placed an order for 4 inflatable fenders and 4 fender covers. All items were listed as in-stock. Paid extra for 2nd day delivery. I received these items over the course of 3 deliveries. The final item was delivered on 7/6,5 days after placing order.

Contacted customer service on 7/5 to find out the status of the final items and was told they are out for delivery. When I asked about the extra charge for 2nd day delivery the service representative became defensive and challenging. I asked for a refund of the delivery charge.

When asked how/why this happened he stated that the products come from different stores and they can't control delivery times.

From my perspective if they can't control delivery times then they shouldn't advertise and charge extra for expedited delivery.

I've been a West Marine customer for 30 plus years. Have experienced a noticeable decline in customer service and instore inventories.

Next time I will go to Defender Marine, Overton's or Jamestown Distributors for my hardware needs.

I bought a spinning fishing rod combo, which includes a rod and a reel. The package comes as a trash old package, and there is no reel. $#*! it

I ordered a couple extremely important blocks for my sailboat 5 days ago to replace one that broke on my last outing and one for a spare. I didn't even get an order confirmation for 3 days so I tried to call them and was placed as number 89 in their waiting line! So nobody answers the phone there. Then I tried to chat with somebody online in their "Customer service" department. What a joke. Nobody ever came on there either. I finally found an online form after searching through their website for 10 minutes that allowed you to cancel an order by order number. I did that and waited for a day to get a confirmation. No confirmation of cancellation. So I submitted the cancellation form again. Nothing back for a few days. Tried the chat again at night this time and somebody actually answered, but they could not cancel my order. So I had a supervisor call my cell phone and she couldn't guaranty the cancellation! WTF? Is this the year 2020 or is it 1995? Never again. I'm ordering from Amazon next time. 2-day delivery!

I had ordered a rigid dinghy from them, it took me around for over a month, it had to arrive every day in the end I left without dinghy

Disappointing to found out after five days my order was cancelled. Costumer service representative very nice.