John C.

Our 8 foot dingy purchased from West Marine on sale for $950, has lasted about 6 months before it is unusable. This is over three seasons and they will not honor a reasonable warranty. We put it in during the summer, use it to go back and forth to our boat once or twice a week and leave it tied to our dock. The surface is sticky all over and one's pants stick to it, the wooden floorboards started to deteriorate immediately with the paint peeling and a generally unsatisfactory look to it. We have been offered a 210 dollar credit against another dinghy, but I can assure them that we will not be buying another West Marine thingy, nor do we want to possibly continue to use them further

At the end of June 2020, I ordered a part for our refrigerator, a common glass shelf. I did this over the internet and from the microscopic little pictures on the screen thought it was the correct item. In August, it arrived and was the wrong part. I called customer service and together, we ordered the proper part based on the model number of the refrigerator and other information that the representative wanted.

Near the end of August, I was told the part was backordered and would not be in until November. The house is a vacation house and we were due to leave in September. We arranged with our caretaker to look out for it.

In November, I was told that the part would not be in until December, and in December, was told it would be in around January 4th. On January 18th, it apparently was delivered to the house in Maine and left on the porch. This being a vacation house, nobody was around and the caretaker happened to go over the next day and found it.

He tried to install it and found that it was simply a piece of glass, where a whole shelf had been ordered. None of the plastic side or the metal front were on this piece of glass. Again I called searspartsdirect and after about 45 minutes and two phone calls, listening to a male voice explaining every 30 seconds that they were very busy, I finally was able to get a return ticket mailed to my caretaker and will then hopefully get a refund in the next month or so.

Sears Parts Direct needs to get a little better organized. Waiting this long, getting the wrong part twice, and having to go through this long-distance with my caretaker is unacceptable. More unacceptable are the long hold times and obnoxious music that all companies think I want to hear. It should not take an hour to quote an order number and get a refund.

The refrigerator will get a wooden shelf and we will NEVER get near that brand again.