Western Union

How is it that Western Union in Foodland Waimea on the big island of Hawaii does not have money orders it's the most ridiculous thing I ever heard of that's what they do and they don't even know when they're going to get anymore

I initiated a $500 transfer to my wife on January 30 using the Western Union Android app. The app estimated the transfer would take 0 to 4 days. However, after 8 days (on February 7), the transfer still hadn't been completed, so I canceled it. The app then stated that the refund could take up to 7 days.

It's now been weeks, and I still haven't received my money. I've contacted Western Union multiple times through Live Chat, phone, and email, but I've never received a sensible reply from anyone who seems to understand the issue. Despite escalating my case, they've never followed up, and they've failed to call me back as promised multiple times.

At this point, it feels like Western Union has stolen $500 from me. Their customer service is utterly incompetent, and their app is unreliable. I strongly advise everyone to avoid Western Union. If you need to send money, always use a credit or debit card so you have the option to dispute the charge if something goes wrong.

Save yourself the headache and stay far away from this company.

You can email the website on my profile if you're having any issues with your fund. WU is a bad company that took my money away from me. I'm grateful to the organization that returned my money; if you're having the same issue as me, you may email them.

CANT DO EMAIL PAYMENTS TO PEOPLE ALSO CANT SIGN UP FOR BILL PAYMENT STUFF. I USE TO USE WESTERN UNION IN ONTARIO IN MY CITY TILL THEY CLOSED.

They do not take action and deny responsibility when a transfer is lost when using them.
Its been 45 days since transfer and nothing has been done. They have now escalated it to the back office, whatever that means. It seems I may never get my money back nor will it reach the receiver. I would have thought it would have been fixed in hours. Sad way to do business.

Scammers.
I had two fraud transaction, I had to contact thousands of times the Customer support, escalating tickets, sending email to spoof and nothing. They never came back to me and each agent told me a different thing.
I don't recommend it at all, and I am wondering how can this website be legal if you have no safety and proper checks.

I sent $3000 to an Indonesian friend overseas. At first it seemed to go thru, but it didn't. So the lady behind the counter at the Meiers store said, it's okay, just sign this paper and you'll get your money back. I had sent the money through my card. I waited a.month, nothing ever showed up, so I went back. They said, we cannot pay that much back in cash. I said, "Fine, then credit the card, cash a check. I don't care. Just please give it back." They gave me their corporate customer service number. The corporate people said it is waiting for pickup, just go.back to where you made the transaction. I did, with the same negative result. Finally, after 8 calls to corporate, and four more trips to the Meiers, I was going crazy. Finally, the lady at Meiers showed me the paper that I had signed that day, and said, "We have already PAID you back. See? Here's your signature." After that I went to the Better Business Bureau. They dropped the case. I have given up. Do NOT USE this company.

To send a domestic transfer it has been almost a week and no money in sight.
Receipt will tell you one thing, tracking will tell you another and FAQ will tell you yet another. One will say 48 hours, one will give you a date (which will be missed) and the other will claim 6 business days.
The fact it takes this long to transfer within the USA is deplorable seeing that there are so many other faster options.
Using this company has simply become nothing more than a headache and an endless waiting game while they will absolutely grab that money immediately from the sender. Seek alternatives. Cannot imagine if this were an emergency.

I tried to send money to the UAE several times using the Western Union website. It didn't work. I had someone from Western Union on the phone for 45 minutes. They couldn't solve the problem. I tried their mobile app. It didn't work. I went to one of their agencies (La Banque Postale, Cr Roosevelt, Lyon, France). I waited in line for about 45 minutes, watching the one and only employee choosing which clients to help first. When it was eventually my turn, he tried to get me to use the app again. I explained it didn't work, I wanted to work with a real person. He said he had to help the other clients first. I waited while he helped the person behind me. Then he eventually said ok come with me to the machine. On the way there, he stopped to help yet another customer send a parcel. By that stage I'd had enough and walked out of the post office.

To echo what many have said, tried to send money to Malaysia. Been held up for a week and still in progress. Tried calling them, told me that it was my bank. Called bank, bank said it's already been cleared and money had already been credited from my account. So told me to call WU to find out what was going on. Back and forth so many times and bank can't do anything because the money is now with WU. Until now I'm still waiting to hear back where my money is from WU. STAY AWAY from this company!

Western Union just makes up the rules as they go along. I sent a transfer to the same recipient as I have done several times in the past. I paid for an *instant* transfer and it stays "In Progress" status undelivered. Chat support blatantly lies and refuses to assist claiming it has to be held until the 16th when the receipt *clearly* says the 15th. Even worse it IS already the 16th in the recipient's country and they still refuse to release it for no apparent reason.

I've only used Western Union twice, The first time I was charged 50 dollars from the states to Canada.when it arrived in Canada.they wouldn't release the money to my daughter untill I paid another 400.00!
The second time I sent money the other side tried to tell my son he had the wrong pin number. They were trying to keep his money. Don't trust Western Union!

WesternUnion is not a professional organization. After using the online app successfully for six months to send my diabetic boyfriend money for his insulin shots, my transfer receives an error code. I call support who informs me that their "corporate policies" are limiting my account. The agent refuses to elaborate on what "policy" my account was in violation of. The very idea that there can be a denial of service without any explanation seems worthy of immediate legal challenge. Avoid the drama and use Moneygram instead. WesternUnion is a racket.

Took them five days to tell me they will not transfer my money to the my vendor. This was after clearing security check this morning when the agent said the funds would be available right away. What a horrible experience! Now I am out of pocket for all of the money now until 5-8 days... stay away from these people!

W. U. is undoubtedly the worst of the worst! Thoroughly incompetent, unreliable and dishonest. Recently attempted to transfer a large sum to the Philippines where my wife was waiting at the airport. The transfer was processed, they took the money out of my account and held the funds. NO customer service relief. No email, no telephone, no chat... Now I am trying to recover my money through my bank as "stolen funds." Don't be victimized by this relic of the past. Joined Remitly, resent the $1000. 00 in a matter of seconds.

Never had a problem with several transfers to Uganda. All were received within the time stated. I even was able to get a one-time discount on the WU fee! There seem to be more problems with shaky internet overseas including attempts at email communication as of Oct. 15,2021 when I tried to send another transfer, but this is not their fault. Appreciate WU very much. Thank you.

Had been using for months but now can't use online saying card not good even tried a different card. So called there customer service they hung up on me 3 times. I'm charged $13 instead of $5 & they now take money out of money I send to recipient which didn't do before