Western Union

WU recently instituted a new policy which constitutes harassment and intrusion into personal affairs. A money transfer to my family in China which was being repeated over a year was rejected. I spent 2 hours getting to their compliance dept. which finally told me they were just checking for possible fraud and there was no issue. My money was tied up for 10+ days. I was assured by the first contact that I should not have this problem again. The second time, after 4 days I saw the transfer had not gone through and I had to call. The rep started asking personal questions about how long I knew the transferee (my wife) and even how we contacted each other, when last seen etc. The sheer arrogance! This despite the record of probably 20 transfers in your system. I finally gave up answering their personally intrusive questions and told them to cancel and return my money. This will be another 10 day wait for me. I'm done with WU for good.

Western union is a great service when you are actually able to get into the website to do your business. Most times I have to go on about 10 different times before I can actually get on. Sometimes I think they make it that way so you have to do your business at their local business sites and pay more in fees. I get the loading circle for a half hour and just give up as I'm sure many people do. No it's not my WiFi signal. I'm using a work computer most times and it doesn't work off WiFi. It's just a really overloaded website. I'll just use PayPal or zelle instead western union.

I really disliked their rule to accept no piece of ID from foreigners in certain countries like Malaysia. They refuse categorically even if you are holding a piece of information that suffice. What dangerous activity or self-respecting scammer would go through all the trouble for $100 or slighlty more, what fraudulent activity could be financed with $100, a government heist? Keeping people's money under the false pretense that it's for their own safety... Thanks for protecting me against myself WU.

I have been using Western Union for over 10 yrs. The service when sending online is inconsistent. It works 85% of the time for me. Error codes come up and you have to call them or send an email which they are very hard to get hold of. They ask for information like name, address phone no. Etc which is already on their system. One time they said you have made too many transactions, evertime I try to put it through is considered a transaction. Its a good idea the I have a back up money transfer company which I fortunately have, instead of having to go and see a WU shop to sort the problem.

Thank you, Western Union. It's not often that we have positive things to say about the corporate world, but this is definitely a step in the right direction.

Probably the most frustrating Company I have ever dealt with. The App is appalling and only works intermittently. Their intrusion into your life by asking personal questions to transfer money is a breach of the Privacy Act in New Zealand. Seriously there are plenty of alternatives, use someone else

In reading the reviews the general feeling is that they don't care, I've done a bit of research on them and there are two things that stick out. Firstly they are just about the only option for cash pickup they virtually have a monopoly, secondly every western union office in overseas countries has a bill paying service as many suppliers gas power etc, only accept payments from the bill service, this is probably more lucrative the the money transfer, business. (Google western union fined) will give you an idea of where their going, there heading back to the 2017 wake up call.

Probably the worst app you could choose to transfer money by a mile.
Creating an account and sending money is very difficult and time consuming because they clearly thought I was Russian Mafia trying to send 30 euros to my girlfriend in the Philippines.
Endless security checks including photos of ID cards bank alerts etc etc ad infinitum.
Finally after endless box filling the tiny payment was approved to be put on hold immediately presumably because they need to contact the Spanish authorities of attempted money laundering. 5 hours later still on hold.
Had to send the money again by Remitly which was an absolute breeze to the delight of my Girlfriend and her immanent birthday.
Avoid it like the black death, an awful company and an awful app in all aspects.

The lie consistently they have taken over thirty eight days to get me a refund (which has yet to be issued) for money that I transferred so a kid could go to his fathers funeral. Yes they managed to screw things up so bad that even the manager of the store that was suppose to pay out the money doesn't want to deal with them anymore. Horrible customer service that lies just to get you off the phone, promises call backs that never happen and are difficult to understand. I hate Wal Mart but I strongly encourage you to use their money transfer service over these yahoo's. At least you will be able to interact with a person at the store

I actually had used them for quite awhile sending my wife $ via bank transfer. I decided to close the account I used regularly $ was always available next day. My 1st transaction on new account took 9 days! Contacted customer care they informed me it was delayed, but showed completed on app? When asked why it was delayed the representative could not give me a answer on all 3 calls I made to customer care. I tried again with another transaction and my wife called and told me the available date for funds was 8 days out! Cancelled transaction, going to find a more reliable company. Just so you know their 800 number customer service is located in India.

Was sent approx $200. After 3 trips, I hadda' give up. This company used alibi's to hang on to the money in transit. See my self-explanatory screen grab. Also, the $7.50 transfer fee was high.