Western Union

Here are some of their terrible questions to me:
Q: why would a friend send you $2000? A: She's paying me back. Q: Why did she ask for them in the first place?
Q: What do you do? A: I'm a student. Response: At 49 years old and a student, that's a little suspicious!

Agents interrogate me like I am there to steal their money.

Most of the money transfer with WU took days before it was sent or received.

They don't update their locations, last week I drove to 3 different locations to find them closed or out of business.

I will never use their services again. If I could give minus 5 stars I would. I have tried to send two transfers using the online website during the last month. Each time, after an extensive, intrusive question and answer session my transfer was rejected. I have been a customer since 2009 and have sent many, many wires to various family members in the Philippines. The particular person I was sending to has been a receiver many times over the last over the last year. So much for "Western Union gets your funds there quickly and reliably".

Western union is a great service when you are actually able to get into the website to do your business. Most times I have to go on about 10 different times before I can actually get on. Sometimes I think they make it that way so you have to do your business at their local business sites and pay more in fees. I get the loading circle for a half hour and just give up as I'm sure many people do. No it's not my WiFi signal. I'm using a work computer most times and it doesn't work off WiFi. It's just a really overloaded website. I'll just use PayPal or zelle instead western union.

I had to call western unions customer service 6 different times because each one of those that answered did not help and made things so much more complicated. And also each one of their agents were telling me different things on how to get my refund back or why my claim number wasn't working. Fortunately, the last call i made was a lady who actually understood and fixed everything for me. This took me 5 hours total from going back and forth to places that had western union and with customer service to finally getting my refund back completely.

Western union has been a terrible platform to send money. I have been using it since quite while and hoping they will improve but obviously not. Every time I pay fee for immediate pickup money but western union holds on it for 7 days. When I call someone from Pakistan pick the phone and does nothing. Is there any one who holds western union accountable? I sincerely request from USA government hold this company accountable. As

Will not get to the bottom of a problem if things go wrong. Instead, will post you from pillar to post and not acknowledge their failings and shortcomings. Do not send money through this unless company! Sent money through them and they did not deliver. Kept going around in circles to avoid refunding. Fraudsters, this lot! Incompetent and so old school. Use more savvy money transfer agents. WESTERN UNION IS DEAD!

My account has been frozen and W U for 2 mths and I am offered no reason. They are not contactable unless you want to talk to someone who has broken English in India. They simply are not accountable for any action they take and I am told I have no right to be told why my account has been frozen.
This is truly a terrible company, they bang on talking in circles. I suggest that if anyone has issues with this company it would be a lot easier to switch to money gram or another sender than it is to suffer the indignity of having to deal with total incompetence and stupidity that comes from the mouths of these underpaid call centre workers who just read you $#*! off the sheet. What an abomination, the company should be closed down.

I have been using Western Union for many years with no issues. Now they area holding all money transfers because of scams. They don't even give you the ability to look at your account to make sure customer account information is correct. You don't even get to talk to a customer service person in the US. I will not use this company ever again. I will even let my friends know not to us them. They do not deserve a one star rating. Holding customers hostage because of other people is wrong.

I've sent a transfer from western union through my brother's bank account since June 28 2022. Western union sent me text "the transfert has been processed with expected delivery by July 07 2022"My brother went to his bank to check the transfer four times after July 7.The bank said that Western union is not associate with Western Union. I have called Western Union, the agents have driven me crazy. I will never ever take service from this money service and I will make sure my whole member of family do the same thing.

I was trying to send the money from Saudi Arabia using WU. BIG MISTAKE. They seized 5000$ of mine. They don't answer me emails. They don't answer my calls. The customer service in KSA does not exist. I am planning to hire a lawyer otherwise the money will be lost. This situation is extremely flustrating. I will never ever use this scammers again!

I have not used Western Union in 5 years. I tried to send money to my relative. They flagged it for fraud. Mental $#*! customer service refused to send money even though I answered all of their security questions with 100 percent accuracy. Never do business with them.

I am building a house in the Philippines with my wife. We are to be married in about 10 days after we get our wedding license. After sending money for 6 months and answering their stupid fraud questions every time, they decided to deny my last transfer for the last amount I tried to send. I was livid. Nothing had changed. The house is almost finished and I needed money for the wedding also. I even asked to speak to a supervisor. After a while, I got so frustrated I lost it. If they want to work for a company run by idiots, they deserved the earful they got. Then, I receive an e-mail saying the transfer went through. I didn't trust them and sent more money via WISE. I don't care if it cost me $30. It was worth not dealing with Western Union. Deposits from both Western Union and WISE arrived about 2 hours later. I didn't even have to wait a week like I do for western union. Western Union is the worst! I will never use them again.

Western Union blocked me for receiving and sending money in my country which is Tunisia for no reason and when I asked them why they sent me an e-mail after one week to tell me we cannot provide you with the reasons why. You are just blocked! But when I go to another country and take the money with my passport I can take it! Money gram is better

They used to be a good company. Their fraud department now cancels almost every legitimate money transfer after waiting one week for the transfer. Just waited two weeks for the second cancellation by their fraud department. It is a big waste of time using Western Union anymore. Switching to MoneyGram.

Western union used to be my favorite but now my most hated company. Sending money is like walking through hell. Learn from money gram and world remit. They wanted me to download my ID then won't let me send $500 to Italy. I went to money gram and it only took 5 minutes to do that, I got a text to confirm on my phone and from my bank. I will never use them again.

Worst customer service ever. The lady whom I got connected to after a long wait in line did not even hear the issue, she said she is going to transfer me to the right department and put me back in line. I had to again wait in the same line to again get connected. I called from outside USA with extra charges to waist and waste of time aswell. And finally all I hear is that I cannot use western union with no reason given at all. Even after using it for years, you will be removed without any notice