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WeddingWireReviews 819

2.1
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WeddingWire Reviews Summary

WeddingWire has a rating of 2.1 stars from 819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WeddingWire most frequently mention year contract, small business and free listing. WeddingWire ranks 79th among Wedding Planning sites.

service
213
value
203
shipping
57
returns
74
quality
189
This company does not typically respond to reviews
New York
2 reviews
1 helpful vote
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Paul Tenaglia, who was Senior Minister and Founder here in NYC at the Unity of New York, officiated at our wedding here at home in our living room! He had said he would not marry ANYONE until the Law for Same Sex Marriages passed - and he didn't - we were the first. His talk was inspirational, heartfelt, and beautifully delivered. We had only 3 other people here - an old friend of my partners, and the 2 folks who had introduced us "gave us away". We then walked 2 blocks to a restaurant which was open just for us (Machiavelli) and we "received" 80 people who had come from all our "past lives" and many cities. A truly great gathering. We thank & love Paul who is now in Seattle. John-Charles Kelly

Date of experience: October 14, 2016
Virginia
1 review
1 helpful vote
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As a wedding videography, getting exposure was one of my number one concerns. WeddingWire exposed me to a level that I didn't even think was possible.

Date of experience: October 12, 2016
Jamaica
1 review
0 helpful votes
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You make it such an easy process being part of the Wedding Wire Network! This year flew by so quickly and here at Candid Expressions Photography, we can't wait to take on the another year with you and the Wedding Wire Team! It's been an amazing year! Cathy is the BEST!

Date of experience: September 30, 2016
New Jersey
1 review
1 helpful vote
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Our Daughters Ceremony and Reception was held at this beautiful location September 10,2016. Our event cordanators Brianna Booth was personal, knowledgeable, and hands on during our year and a half planning process. The entire staff from reservation, uplighting, banquet food service was excellent. The entire crew deserve a raise for the quality of customers satisfaction it was an outstanding experience. Roxanne Williams

Date of experience: September 22, 2016
Virginia
1 review
0 helpful votes
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Sean O'Leary
September 22, 2016

Sean is fantastic! We are new in the Wedding Wire network and he helped us much to create step by step our profile, improve and we continuing working with him. We are very satisfied with his professionalism and very kind assistance to customers. Excellent customer service approach. Great job Sean and thanks very much. We appreciate professionalism and high level customer service provided by Sean O'Leary. HIghly recommend

Date of experience: September 22, 2016
Colorado
1 review
1 helpful vote
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Wedding Wire Support
September 20, 2016

I have recently explored using Wedding Wire as a platform to advertise my newly found wedding videography business. My point of contact, Mike, has been nothing short of amazing in providing assistance in many different avenues. Giving different perspectives on crucial parts of promoting my business along with tips to help close leads. His advice is very insightful and it feels like I am having a conversation with a friend rather than a marketer who might just treat my business as just another statistic. Glad that I choose this platform and will continue to do so.

Date of experience: September 20, 2016
Utah
1 review
3 helpful votes
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Quality has gone down hill
September 13, 2016

I was a business that used wedding wire for several years. (Couples choice award for two years) The website was under constant revisions in 2015 and 16 and had many bugs that made vendors re-enter all the information that they spent time creating. On top of an unstable website they just kept raising my costs. They have a high turnover rate with sale reps because I never really got to know any of the people over my account. I had the feeling they didn't care if I did business with them or not. My account essentially just died, with no follow up or response to my emails when it was time to renew. Very sad as I really liked wedding wire in 2013 and 2014 but this last two years have been a bad experience. Not sure if I would do business again with them.

Date of experience: September 13, 2016
Lauren S. — WeddingWire Rep
over a year old

Hi Rick,

Thank you for your comments. WeddingWire has grown over the years, however, we still pride ourselves on providing the best experience possible for our wedding professionals. We certainly never want you to feel like your account hasn't received the the attention it deserves! Please reach out to us directly at support@weddingwire.com so that we can give you a call to help out with your account as soon as possible.

Thank you so much!

Lauren

Texas
1 review
4 helpful votes
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When I first heard of Wedding Wire I was excited thinking this platform would help take my business to new heights. I had a personal representative that called me often excited and convincing me how great this opportunity will be. Saying that Wedding Wire is one of the top websites married couples visit when they are looking for Wedding vendors. The sales representative convinced me to make the purchase telling me if I wait the prices will be increasing and this is a deal getting in at this price and when you pay your profile is seen in the first few pages. I completed my profile putting all the information on my website from pictures and videos. I know many things take a while so many months went by and my website was getting under 20 views a months and no inquires. I was told before I became a member I can cancel. I wanted to cancel my membership I had to wait a year. When I would talk to my representative she would say generic things add more pictures and videos and change your profile verbage. I did that many time still no leads. I felt helpless and scammed out of my money I could not cancel my subscription and I got only five inquires. I made no money while being on this site, If you are thinking this is a great way to get exposure for your business DONT DO IT! When I couldn't cancel my subscription I thought if they don't let you get out of your subscription this is not a good website were I would want to spend my money because they don't stand behind their product and they know many vendors will leave within the first few months. You can generate more business on your own then what Wedding Wire will do for you. My lead representative changed a few times during my tenure with Wedding Wire. I guess if they do not make enough sales getting vendors to become members they get rid of them.

Date of experience: September 7, 2016
Lauren S. — WeddingWire Rep
over a year old

Hi Antonio,

Thank you for sharing your feedback with us. We never want our listed wedding professionals to have a negative experience in any way, and we would love to answer any questions you may have about our cancellation policy. In terms of advertising, we always recommend that vendors participate for a full 12 months to see the best return on your investment. The wedding season lasts from 12-14 months, so it can be difficult to see the results you are looking for after just 6 months.

When you have a moment, please send your account information to support@weddingwire.com so that we can look further into your account. Thank you!

Lauren

Vermont
1 review
5 helpful votes
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As it turns out, WeddingWire will list anybody as a wedding vendor, regardless of how shady they are. All you need is a simple website, no body of work to show for and they will list you, no questions asked. Want to use stolen images in your portfolio? WeddingWire doesn't have a problem with it.

What's worse for couples, WeddingWire doesn't tell its couples that it doesn't show all vendors in their search. They only show those vendors who pay for listings. How does that help me as a couple planning a wedding one might ask? It doesn't. But it sure helps WeddingWire with their bottom line. So when looking for, let's say a wedding planner in Houston, WW will only show those listings who are "paid listings". There might be a bunch of kickass planners out there but we won't know because WW won't show them.

Lastly, when perusing vendor listings, I happened to notice a bunch that are written by fellow vendors as a favor. That's what the "endorse this vendor" function is for - but don't pretend to be a couple of give a star rating. Try to report this to WW? Good luck. Wish they had a "report this review" function like TripAdvisor does but then again, that would cost WW content and who wants that? Overall, wedding planning sites are nothing but one big scam, among them WeddingWire. They pretend to be there for the couple or the vendor when it is abundantly clear that they're only there for themselves.

Date of experience: September 5, 2016
Lauren S. — WeddingWire Rep
over a year old

Hi Tina,

Thank you for taking the time to share your open and honest feedback with us. WeddingWire is a neutral, third party site and we do not endorse any of the businesses we list. All vendors are discoverable within the vendor catalog as long as they have full business details and a storefront approved by our team.

Additionally, we take allegations of both copyright infringement and fraudulent reviews very seriously. As outlined in our Terms of Use, we only allow legitimate clients of a business to leave reviews. When you have a moment, please contact us directly regarding the violation mentioned and we will absolutely investigate further. Having a "report this review" button could certainly be beneficial to all and I am more than happy to pass this suggestion along to our Product and Development teams for further consideration!

Please reach out to us directly at support@weddingwire.com if you have any further questions or concerns!

Thank you,

Lauren

Nevada
1 review
0 helpful votes
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So Pleased!
August 25, 2016

Being a part of the Wedding Wire family has been one of the best decisions I've made for my business. As a wedding officiant, there are so many to choose from, but Wedding Wire has been so good at helping me market myself in this industry. My customer service rep, Taylor, has been so kind and helpful to me throughout the process. She constantly checks up on me, something I don't have the luxury from other platforms. Thank you Wedding Wire for contributing to my success!

Date of experience: August 25, 2016
Arizona
1 review
2 helpful votes
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I'm relatively new to the wedding industry and was hesitant about where to spend my advertising dollars. I went with WeddingWire because honestly, I just trusted the sales team that contacted me and showed me how successful their site was for professionals like me. I had also heard rave reviews about them from other local vendors in the area, so I jumped in.

I can tell you that not only are their customer service members extremely helpful and responsive, but their site is on the cutting edge of the industry. They are always looking for new ways to connect their vendors to couples and I've found them to be really proactive with education and networking.

But the bottom line is that I've booked about 90% of my business through them. That's the key for any type of advertising you do. People use WeddingWire and stick with them because it works!

Date of experience: August 15, 2016
Nevada
1 review
0 helpful votes
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Taylor Wymer, Customer Success Associate at WeddingWire is an exceptionally highly skilled professional individual. The job title "Customer Success" sums up the service Taylor provides for vendors. Taylor has outstanding listening skills which minimizes the time it takes to resolve the issue. She is knowledgeable about WeddingWire products & services. I appreciate Taylor's competent, confident, warm & engaging manner whenever I need help. Thank you, Taylor, for being a highly skilled professional who is dedicated to providing exceptional customer care services.

Date of experience: August 11, 2016
Ohio
1 review
0 helpful votes
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Great Help
August 10, 2016

In getting our wedding website started, I had several questions and kinks to work out. The staff was really quick to reply by email with helpful info or by taking care of something on their end. Thank you!

Date of experience: August 10, 2016
Lauren S. — WeddingWire Rep
over a year old

You are so welcome, Lindsay! We are delighted to hear that you got everything sorted out. Please do not hesitate to reach back out to us at support@weddingwire.com if anything else comes up!

-Lauren

Massachusetts
1 review
6 helpful votes
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I had a similar experience to other reviewer's. When I signed up I asked if I could cancel at any time, they said yes, no contracts. After zero bookings, I decided about 12 months (a full year) into it that I wanted to cancel. They automatically debited my card, although I asked many times to cancel both verbally and I tried to write them. They wouldn't allow me to, so I had to stop payments to them through the bank. The brides on WW are looking for very cheap wedding photographers-so if you charge over 2000 for a wedding I would not recommend it. Not worth the money you pay in advertising. I had maybe three inquires total in 6 months, and as someone else mentioned, I think they send you fake views... Stay away.

Date of experience: August 9, 2016
Lauren S. — WeddingWire Rep
over a year old

Hi Kate,

We're sorry to hear that there was any confusion during your sign on process. Engagement cycles usually last around 12-14 months, and for that reason our contracts last a full year. This is to make sure you get the most return on your investment as a WeddingWire advertiser.

That being said, as an upgraded member, you are assigned a personal representative who is well versed in helping you receive more traction with your paid ad. When you have a moment, please send your account information to support@weddingwire.com so that we can make sure your representative can get in contact with you. We look forward to hearing from you!

-Lauren

Michigan
1 review
0 helpful votes
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I have to start by saying the staff at Wedding Wire is always so friendly and helpful. I have been officiating at weddings for 2 years now and not only researched many advertising options, but am constantly being approached by other companies asking me to spend my advertising dollars with them. Wedding Wire is the only site I have found that not only consistently brings me couples that book, but also provides me with access to my own personalized digital contracts, making it SUPER easy to quickly book serious couples. They provide your couples with their own "client site" so they can keep all their important information from you in one place, and it make you look great in the process. I'm hiring them for my third year and they even offer discounts for collecting reviews. Highly recommended.

Date of experience: August 4, 2016
Ohio
1 review
12 helpful votes
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Thank GOODNESS I have not posted a question about my wedding because I can only imagine how I'd be attacked. I've read so many posts where the same people comment on someone's post attacking them or making fun like we're in the movie mean girls. I get weddings are stressful but there are zero manners. Limiting things on the app may help.

To the media rep Lauren who comments on all of these reviews on this site: saying "this is an open online forum where honest opinions are encouraged and disagreements can occur." Freedom of speech is freedom to say how you feel without being prosecuted, not freedom to make women feel bad about themselves or their thoughts on a stupid app.

Maybe if someone gets married they should be able to post whatever they want for up to 2 weeks afterwards and then their number of posts are limited. I was attacked by someone married last year, why was he even still posting. OR there should be a limit on how many times someone can post on the same thread. 2 is plenty.

Making a set of e-social rules will do. Someone shouldn't have to wait until someone calls them a perjorative term.

I'm so happy I deleted the app. Good riddance until it changes.

Date of experience: August 2, 2016
Lauren S. — WeddingWire Rep
over a year old

Hi there,

Thank you for taking the time to give us your honest feedback and I am so sorry to hear that you had a negative experience in our forums. As you mentioned, we do our very best to monitor the forums but unfortunately there will always be conflicting opinions in a public online community. Additionally, all people (who meet our age requirement) are welcome to take part in the discussions, not just engaged couples!

We do have a set of Community Guidelines available which requires all members to respect the time and expertise of others. If you have a specific violation of our Vow of Conduct or Community Guidelines that you would like to be further investigated, please email community@weddingwire.com directly and we would be happy to look further into it.

-Lauren

Illinois
1 review
4 helpful votes
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I'll keep this short and sweet... I never write reviews, or should i say on rare occasion. When something is awesome or horrible. Wedding wire are crooks. They send fake leads so that appears that interested clients are inquiring. But the emails, names, and even inquiries are severely suspect. For example, one of my businesses is a spray tan company and the other a store. Since there are no specific categories for spray tan or bachelorette venues. ( I have a european hosiery store) they placed me in make-up and wedding venue categories. But make no mistake it says only profile plain as day and in the title of my business what I do. I got inquiries asking for make-up and if I could fit long banquet tables in my store. Even thought the profiles/storefront was very detailed. I highly doubt a bride or wedding planner is completely misreading entire listings. But somehow I kept getting these bogus leads. Really there were only three or four in 4 months. That's how lazy and much of a scam wedding wire staff is. I called the company to complain and cancel to which they told me I would have to remain in the deal for 6 months. Even though the rep assured me it was risk free. They do not offer your money they do not call back, they have no customer service line, just a email and bogus voicemail. Seriously! So now I know what those mysterious $400+ a eek work from your house jobs are. They are people like the wedding wire reps and account executives. Scam artist. I am filing a complaint with the better business bureau. It is now my mission to get this site closed! BUYER BEWARE

Date of experience: July 27, 2016
Lauren S. — WeddingWire Rep
over a year old

Hi Elana,

Thank you for sharing your feedback with us. We certainly never want our listed wedding professionals to have a negative experience in any way. We would love to answer any questions you may have about your account and help explain the category options we have available to help clear up any confusion causing users to submit leads for makeup services. WeddingWire does not submit fake leads of any kind and we are sorry to hear that you have not seen much success with your listing yet. Since the wedding season lasts from 12-14 months, it can be difficult to see the results you are looking for after just a few months.

When you have a moment, please send us your account information via direct message or to support@weddingwire.com so that we can get you in touch with your personal Customer Success Representative. Their role is to help you get the most out of your advertising and make sure that you are reaching as many engaged couples as possible. We look forward to hearing from you!

-Lauren

North Carolina
1 review
0 helpful votes
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Do not trust Wedding Wire reviews. They remove valid, even proven, negative reviews only to retain positive reviews of identified vendors who may be paying to be visible there. Buyer beware. I provided requested documentation substantiating the review. The review was made available for a a few months. I then got another notice again asking for supporting documentation and the review was removed. I again sent the required documentation.

I provided a good review for the vendor we used after the first vendor didn't keep her word. The site stated that since I provided a review for a separate vendor, I must not have done business with the first vendor for whom I gave the negative review. Beware!

Date of experience: July 26, 2016
Lauren S. — WeddingWire Rep
over a year old

Hi Debbie,

Thank you for your comments. I was able to chat with our Dispute Team and it appears that your review has been reinstated for the vendor you provided appropriate documentation for. Your second review in question is still being verified. When you have a moment, please send us the documentation we have requested for your second review and we would be happy to look into this further!

Please keep in mind, WeddingWire never simply removes negative reviews. The more reviews on our site, the more information there is for engaged couples to make decisions about vendors to hire for their own weddings! However, once a review is disputed, it becomes the Dispute Team's responsibility to determine whether or not that review in question does or does not violate our Terms of Use. If you have any further questions or concerns regarding your reviews or the dispute process, please email us directly at support@weddingwire.com. We look forward to receiving the documentation needed to reinstate your review!

-Lauren

Illinois
1 review
0 helpful votes
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AMAZING!
July 21, 2016

I have seen an exponential growth in wedding inquiries since joining WeddingWire. Not only am I reaching more couples, but the service that they provide is unlike any other. Their commitment to customer service is out of this world, and it shows! WeddingWire is much more than just a website; it's a must-have in today's wedding industry!

Date of experience: July 20, 2016
Texas
1 review
0 helpful votes
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Over the years I've found that the investment in listing my wedding planning business on wedding vendor sites has not paid off, but what WeddingWire offers is so much more than just a listing. What they offer is an easy, efficient, professional way to run my business at an economical cost. I used to dread typing out the itemized invoices, but now WeddingWire does it for me so easily and quickly. Their system totals everything for me, adds the state tax, and computes the deposit and balance due. I can even send out proposals, which easily convert to invoices.

WeddingWire has an online contract that my clients can sign electronically, which is invaluable since I arrange only destination weddings. And the invoicing system connects to my PayPal account, so my invoices are very professional looking. All my clients have to do is click the link and submit their payments.

Their customer service has been top notch, too! Every rep I've had has been professional, polite, and has responded very quickly. This is a company that really cares about their customers and is constantly improving to make our lives and jobs easier. And they respond to our suggestions for ways to make it even better.

And did I mention the cost? This is the best bang for my buck for an online listing, and costs much less than some of the bigger names out there, while offering so much more. This is now the only paid listing I have online. What I'm very happy to pay for every month is the contract, invoicing, and payment system that is well worth every dollar.

Date of experience: July 12, 2016

From the business

Have an urgent question? Please contact support@weddingpro.com for vendor inquiries and help@weddingwire.com for couples and guest support.

For engaged couples, WeddingWire is the category leader in local business reviews, offering the ability to search, compare and book over 200,000 recently reviewed wedding vendors, from wedding venues to wedding photographers. WeddingWire also offers a comprehensive suite of online planning tools for weddings, including wedding websites and wedding checklists, all at no charge. WeddingWire is about helping brides and groom execute efficiently and effectively on their weddings.

For wedding vendors, WeddingWire is the only all-in-one business platform for businesses online and on-the-go. WeddingWire offers one comprehensive, self-service platform to reach prospective clients on web and mobile, schedule online appointments, manage multi-media assets, improve search visibility, manage social media and network with other local merchants. Over 120,000 merchants have adopted the WeddingWire platform and continue to leverage the feature set to help power their business


weddingwire.com
Founded in 2007
Chevy Chase, MD