WeddingWireReviews 819

I have been a vendor for several years and I have 35 Perfect 5 star ratings from my customers. A customer just recently left a negative review stating that her cake collapsed and a bunch of jargon that never happened. In actuality, the venue turned on a heat register right up against the table that the cake was on causing the back of the cakes frosting to start to melt. We had to fix the cake but it never collapse. The customer is completely lying on her review and WeddingWire refuses to take it down. The customer never mentioned that the cake was in front of a heater that was giving off strong heat after the cake was set up and decorated. And all of my professional years doing this this was the first time something like that had happened. There's nothing I can do about it and they're still going to post it.

I told my rep I did not want to renew the contract for another year. I wanted to go month-to-month and she said absolutely! After that phone call with Ashley I was charged for 12 months and sent a new contract. Customer service is now telling me that there's no such thing as month the month and I must have business sales or transfers I am stuck paying for another 12 months. I never signed anything I never agreed to anything and I never even verbally told them I wanted another 12 months. This should be illegal and I'm going to refute the charges on my PayPal card. My representative Ashley lamp is nowhere to be found and not responding to any of these messages now that they have their money.

Unbelievable. After all these years this is what I'm going through.

This is my first year as a Premium Account member, since November 2016. I am a rustic barn venue and faced new challenges as venue with an exclusive catering partnership. It was not until I started receiving feedback from my Customer Success Manager, Martha, and others on the sales team that I realized how I could be capitalizing more on my target audiences and more easily work my way through unqualified leads. I love receiving blog posts on recent consumer data, and being a part of the monthly webinars. All of the new information I have learned about weddings has been through WeddingWire! And that has helped me tremendously with selling the space to future wedding couples, and just staying informed on a fast moving industry. As a department of 1, I feel that most of my support comes from my support team at WeddingWire. I highly recommend!

I have been advertising with Wedding Wire for several years and LOVE the results. I receive more inquiries and have booked more weddings because of them! My business has grown with leaps and bounds... internet advertising is where it is at folks! The WW service team is wonderful and quick to answer any questions or concerns that I may have about my advertising or online page/dashboard. I wish I had time to utilize all of the benefits my page has to offer! I am VERY pleased with WW and know you will be too!

I have been with Wedding Wire for 4 years. Within 23 hours of signing up, I got my first lead for a DJ that booked into a wedding! I had not even had a chance to setup my site. Having tried other wedding advertising forums, I was discouraged. Wedding Wire helps give our small business a big business voice in the Marketplace. Even if the clients do not make an inquiry on their site, the clients are encouraged to seek my website. When interviewing potential clients, I always ask "How did you hear about us?" Primarily the answer is, "I saw you first on Wedding Wire."

I recently started an account, got 2 'leads' that were actually trying to contact a different business. I was charged extra to include Event Wire, which I was told was apart of the package, and the rep even said she couldn't see it as a separate charge on her end. Because of the 'misunderstanding' AND all the negative reviews I've seen, I asked if they would just cancel my account. They then offered to cancel my Event Wire account for the mishap and expected that I maintain my WeddingWire account. I said yes, please cancel Event Wire, but I still need to figure out how to cancel WeddingWire. Then they decided they didn't want to cancel my Event Wire account and that I would need to speak with a manager... What... on... earth. Clearly, I'm canceling my card, and contacting my bank and lawyer but that's just horrible of them.

If you hope to generate actual leads and income, for the love of God, do not sign up with Weddingwire.

Also - shoutout to Lauren who responds to the negative reviews. It looks like you say the exact same thing to people continuously sharing REAL concerns. The bullying and defamation sounds very serious and people keep reporting that nothing is being done. Shame on you and Weddingwire for not taking care of the people who have paid for your service and asked for your help. That is no way to do business.

Wedding wire is all fine and easy to sign up to as a vendor but once you sign up they NEVER let you go as a vendor until they try to strong arm or force you to stay for the full year subscription. I even had them fraudulently add one of my visa cards to my subscription and that was after I had gone to my bank and cancelled the previous card that was with them. These guys are straight up crooks and should be shut down!

Oh and my business as a pianist is going just fine and I never needed to sign up with them in the first place. Never got one lead from wedding wire and all I got was tactics to keep my contract locked. They are the very worst service I have dealt with in this business and I will happily stay with gig masters or gig salad instead.

So happy that we chose WeddingWire to plan our wedding! My fiancé & I are getting married this year and we have used WeddingWire for nearly every facet of our planning.
Choose vendors - search, see reviews, get quotes, even correspond via WeddingWire. Utilize the Checklist - stay on track with this thorough checklist organized by month. Build and share your own wedding website (my favourite part) - customize a wedding website from several attractive templates & personalize with your wedding details (accommodation info., share photos, directions, etc.).
NOTE - their chat and support options are efficient & Fast (appreciated by This bride!)
Happy Planning & Happier Wedding Day, Everyone!
Kristy&Eric 11/11/17 Wedding

Highly, highly recommend! I had the pleasure of working with Diane when we used her calligraphy services for my nieces wedding documents. I can't begin to tell you how amazingly talented Diane is. Every detail was perfect, and her calligraphy has set a new bar for weddings. She made the entire invitation designing and ordering process easy and affordable. We could not have been happier with the finished products (invitations, response cards, reservation cards, envelopes and programs). She performed the services from start to finish: designing, addressing and mailing the material to the guest. She was responsive and timely and didn't even blink when I came to her with a few last minute changes and additions. Diane is a true professional, and I would use her again in a heartbeat. Diane is a one stop shop.