What can I say about Webmama.co.uk if I said I wish I have never found them that would not even get close of how bad this company is? Ok I wanted a fully functional ecommerce hosting package so I thought at first glance that this could be the one for me. So I rang the company and spoke to Debanan at Webmama I told him what I wanted and he said to me no problem. I signed up I have given him 50% deposit.
I then started using his software there were a few problems I added the products to the website I noticed that there were serious issues with the speed it took ages to do anything like add a product, I spoke to Debanan who said no nothing wrong with us its your broadband, so I left it at that.
The site went live there were customer's ring me up saying they could not view products as the pages took too long to load. So I spoke to BT and they did a test and said the site is running very slow so I sent him the report he still tried to deny it I even e-mail him customer e-mails about the speed of his servers. He finally admitted that the servers are running slowly.
Trying to get anything done with Webmama.co.uk is a joke they do not even have a support team!! So I said to them I want my money back and they said they would not give me my full money back in fact they started threading me that they would cut me of and close my site down. Good quality customer service I don't think!!
So I decided to do some digging and found a head office address in Harley Street London I went there, spoke to the manager and soon as I said can I speak to anybody at Webmama.co.uk they said they moved out three years ago and did not even pay for the rent, and they still are getting loads of mail for them.
So please do not go with these guys as they are just dreadful they are liars and there software has more bugs on it than my rose trees.
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