Web.com

155 of my domains were moved from mydomain and I'm still waiting for the transition team to reach out to me to address pricing issues - called you 3 times and it goes nowhere except being told someone will get back to me.

Having trouble doing some of this website. But because I chose the DIY with some AI I cannot get help.when i asked for it.i was to be charge $100 an hour or 200 for 1 hour a month for a year? Or subscribe for $70 a month.or hire for $3-5,000. I used web.com in 2006-2014 and it was easier without the drop and drag and i could call for help anytime..

Refused to refund me for services I didnt order
I have been charged 5 times for services I did not order or use, they have refused to refund me and I will not use them again.

This is a message from them about a service I did not order and was charged 5 times for:

I really wish I could provide you the refund. However as per refund polices,
1. No refunds after 3 calendar days from purchase date of new products.
2. No refunds for auto-renew after 30 days from purchase date on yearly term.
3. No refunds for auto-renewal of products on four-week/monthly term.

Since web.com know about my complaint they have still refused to refund me, they basically made me sign up for something free which I never knew about and did not use the service, and when I realised these payments were being taken it was too late, no refund!

I will never use web.com again!

UI is hard to use - non intuitive to find the cost of upcoming renewals; chat tech support was only so-so

Your 'chat' option doesn't function (using Firefox on Mac). Clicking on start chat opens a window that terminates as soon as I try to enter anything. Not at all impressed generally since your tchange of name etc.:-(

Site offers good value for the money, nice features, ease of use. But they took weeks to get my domain name up and running and getting support is poor. I took about six times asking for help through chat to get domain up and running. If they say wait time is 10 minutes, it's more like 30, if it's 5 minutes, it's more like 20. A couple of times I couldn't wait that long and had to leave.

Paid for services. Somehow multipule subscriptions purchased. Only needed one store front and one domine. Got two store fronts. Went to remove the unwanted store front and then everything was lost. The system is telling me i need to pay MORE money now. I feel tech soppurt has not done anything to get my account back up and runnig for the money that was charged. Its now been for sure three weeks that my webpage and store front have been down and no contact from tech support on a fix or even to tell me to go $#*! myself!

Chat session was a joke. I spent an hour trying to explain the Mydomain site was down. My first message was "The Mydomain site and email are down". The reply I got was "Your website is wotking". After 1 hour of attempting to communicate I got a chat "I just got a ticket 5 minutes ago that the Mydomain site is down. I copied and pasted my 1st line in chat "The Mydomain site and email are down" and got the reponse "Your Website is up" I wasted an hour.

A year ago I was told I would no longer be receiving the discounted pricing I had previously received as a former Dotster reseller, it was made clear to me that Domain.com/Web.com no longer wanted my business, nor that of my clients. I am thus being forced to move all my domains and my clients' domains to another registrar. The support I have received has been very disappointing, and Web.com is making it very, very difficult to transfer the domains.

The ongoing email screw up has been unacceptable for such a large vendor. You changed things without prior notification a few weeks ago and had nothing helpful in the support pages when I could not log in to email. I had no email for over a week. I had to complain several times via chat. Today things changed again and I could not login to my account manager or email. It's working now, but I wish you would get your act together.