Web.com

I'm capable of designing my own site, and have done in the past, but I am too busy to keep up with changes & management. Web.com will take care of everything for me and give me a great personalized site with no technical worries. My rep, Julie O., was very thorough and made me feel confident that all my requests were noted. I now know that my site will be easily discoverable on all search engines, and my web presence will be stronger than before.

This review is about the customer service provided to me by KF. He was professional, thorough, courteous and kind. My sessions with KF spanned two days due to my schedule, and the second day was dotted with a series of dropped phone calls that were the result of passing through "no service" areas while on Amtrak. KF politely called me back after each disconnection. He never exhibited even a bit of frustration. He asked the right questions and gathered information to build my website. If the rest of the team is like KF, I know that my company's website will surpass my expectations.

The product is absolutely fine, however, the service leaves a lot to be desired. A recent change in email security happened. Web.com sent instructions that did not work. When I called for assistance, I was told I had to pay an additional $59.99 to get the problem fixed. This is not the first time it has happened. Email changes that result in interrupted service seem to happen once a year or so. Seems like a gimmick to get more money out of you. Plus, anytime you call in, the person tries to up-sell you on other services or products.

I really like how simple the website is to use. After looking around for a while this is the easiest and most straightforward website builder I've found. The low first month trial is perfect because you can cancel easily by calling the customer service number provided. Biggest plus... The domain name I wanted was available!

If you only knew how stressful and time consuming this process was for me. Trying to do this whole web page thing with design, what words would attract who and so on. I just didn't have enough time in my day with running my business. From seeing the commercial on TV and calling. Speaking with the Representative who was a delight. I still was not ready to commit but no pressure from her. She simply said I'll give you a few days and I'll call you back. This happened twice and still she was very professional. I finally swallowed the pill and agreed. After she completed her end she handed me of to DeAnne who spent almost 2 hours on the phone with me. I even dropped her once and she called right back. They both were very helpful and kind. If this is a true representation of the company I truly believe I'm in good hands! Thank you both for your patients and your talents.

We signed up at the beginning of June for a very targeted SEO. The first call the guy called my cell phone (not the business) and was a no show. He then put up a mirror website with the wrong domain and company name. Finally got a wonderful rep who got it all straightened out... but promised the contract would not start until the site was up... guess what?... was auto-billed back to the wrong date. They do not assign you a rep with an extension or personal email. You must go through there mass of people in hopes of a return call or email. Last follow-up, the rep AGAIN was a no-show for our scheduled meeting time. In 3 months I have only received 2 calls pertaining to the business. There were another 19 who were junk calls - wrong numbers, wrong cities, etc. Wasted an enormous amount of my time and money. I am asking for every penny of it back and have disputed the charges on my credit card. BEWARE!

I have had to call multiple times for the same thing and 2 of the agents were supposed to get back to me, only one did but not at the time we scheduled so I missed their call. Also, the website account manager is not processing changes I make. It goes through as if it is but then remains the same whether I wait 24-48 hours to see the change.So I am yet again on the line on hold for something that I should be able to do myself in the account manager, but am unable. Very time consuming and disruptive to business productivity.

We met with Drew C. And he helped us understand our options from the business perspective. We had a couple of conversations and it was always as our schedule dictated. He sought to inform, rather than push a particular product or plan. Once we made the decision to invest in our website, we were connected with DeAnne S., a web consultant. She was really concerned with making sure that our story was represented and had a great idea about using a gallery to display much of the custom work that we have created. I truly believe that we'll be pleased with the result and our expectations of driving more business to us. Time will tell, but we are off to a great start, thanks to Drew, DeAnne and Web.com

We have some issue regarding the email setup and web build questions asking for support, but never received meaningful guidance and problem solving, only got we need to buy some other supporting package.