Web.com

STOP! Consider your hard-earned money before investing with Web.com. You will be disappointed. Website had issues for a year! Charged 5000$ and cannot get my website up and running. Website does not have SSL that paid for twice!

Ever since I started about a month ago, I've had an issue with the booking system not accepting the new questions that I put in for the info needed upon check out. One of my questions is to give the customers address. I need this answered so that I know where to go to do the 3D Virtual Tour. Without this info it is worthless to me. They send me a message by email every Monday and Friday that says the exact same thing each time. They are working on my problem and will get back to me when the problem is fixed or if they need more info from me.

Missing features. Hard to define blocks of display for each page. Missing checkbox element when creating a form...

The customer support is inferior. Unwilling to take responsibility for their product. Only two months in and have spent many, many hours attempting to rectify sudden crashes. Had to reach out to external IT professionals over THEIR security certificate expiration which took down our site. Lee in customer service actually disconnected a call when attempting to understand the problem. The unreliability of this service is simply stunning. Will be relocating site to a better platform.

This is such an old scam. Web.com is their parent company. That should tell us a lot about them. I expect them to be hit with a class action law suit soon. They do not tell you about the charge when you are buying the logo. They can't come back a year later and charge you for something they never sent you. They claim it is for a web subscription, then how come they don't send you the information for it when you made the logo purchase so you could go and cancel? Because they are criminals, that's why. Anyone who gets involved with these crooks has to call their banks fraudulent charges section and cancel any and all payments coming from this company. They will NOT refund your money, they always claim it is denied. So... DENY THEM FIRST!

I got a simple e-commerce web site and have been locked out since I purchased it. After days of trying to talk to customer service whom none of which speak english, I figured out it was because the employee had my email address wrong. After numerous attempts to resolve the issue I finally gave up and told them to cancel my account. Yes they cancelled it as requested, but they are now (3 weeks after cancelling) attempting to take $20 from my credit card for unknown services they have not provided. I tried logging back in once I seen they tried to take money from me and my account doesn't exist. Now I lost my domain name and access to a web site I purchased, they are continuing to take money from me for an account that no longer exists. Thankful i caught it and put a block on all payment to this company. Do yourself a favor and stick with a more reputable web site provider. It will save you a lot of frustration and wasted money.

We initially contacted Dan B. To try and recover an old website. He was extremely professional in his attempts to do this for us. When we discovered that we could not recover the old website (our fault not his) we were informed they could rebuild for us and given pricing options that were extremely competitive (I did due diligence and discovered they were very affordable relative to the market). Dan passed me on to a customer service rep, Rachel, who went out of her way to help me given my lack of understanding of what I was doing. She allowed me some extra time to get things prepared for her outside of the usual scope of how they work and even made sure she was available when I needed it to take care of our launch. So far I am extremely pleased with my experience.

Web.com has been a great company to work with. I love their templates on their site builder, which I have found to be the most versatile site builder I have ever worked with. The blank template gives you so much freedom to design a site exactly the way you want. They also offer assistance with building the site. However, their customer service has impressed me the most. I never have to wait on hold to speak to someone, they always resolve my issue quickly, they are polite and kind, very knowledgable, and just overall great to deal with. I highly recommend Web com!

Very disappointed in the web builder. Only 2-3 days of using it and it never has my format consistent. Pics all misaligned, header messed up and all the support i got gave me 2 escalated cases and still no answers or resolution. I did a lot of research in companies to see who to sign up with for my website and so far i regret choosing you.

Spent a month giving me instructions on how to solve my problem, until finally said you didn't support my product anymore. I've wasted a whole month. I don't choose web.com anymore.

Several years ago when I purchased an existing dog boarding facility, I wanted to get a website up and running; so my customers could find me and also to be able to make their reservations on-line. The web hosting company I choose was Network Solutions and I have been pleased over the years with the service they have provided for me. Again, today, the company representatives, Steven in renewals and Erin in marketing provided top notch assistance for my problems and questions. Thanks, again, for being there.

This has been the worst experience I have EVER had with a domain and hosting provider. We were brought here from MyDomain where we didn't have problems. I cannot completely edit the DNS records on my own, particularly CNAME records. I have 2 hosted sites, one site comes up under the other's domain, and the other site is mostly down because the other site takes up its domain. Currently, BOTH sites are down and I feel helpless to resolve the situation, I have been on tech support chat at least 8 or 10 times (no exaggeration), and most of the time was because the websites and domains are not matching up. As of this moment, all of our hosted websites are offline. Nobody on your support team seems to be able to resolve our problems and we have no other support options...other than doing the same thing over and over again.