Web.com

- Phone support was impossible to get through to, the automated answering machine need updating.
- Online support is full of good employees doing their best. Yet, many of them were not technical enough to truly help solve the problem I had. I spent 6 hours with support only to find that someone finally noticed a mis-type in our IP address... after id previously asked a different support person to confirm we had typed it right.
- Page weight is too heavy, all the loading of our site is slow and makes it look tacky.
- The UI of creating the site is nice. But actually getting it published and dealing with the technical side of things was a nightmare. You need better, more clear instructions for setting up a custom domain and for SSL certificates. Instead of just constantly trying to sell me things I don't need.

Signed up and was advised I would be getting a custom website. They charged me $800 for a template website, which templates only cost $25 and the pictures they plug-in are anywhere between $3- $10. They are very miss leading and ARE NOT transparent. They express unlimited modifications NOT true! I received maybe 3 modifications per month. I paid them because I did not have time to put into building my own website. It was imported for me to focus on my product. Needless to say, after 3 months of back and forth with their rude modification team, my website never went live, so I cancelled. If your looking for a template website try Godaddy or Spotify. Contract a web developer for around $350, you'll get better results and save money at the same time! Web.com you guys really should be shame of yourself for being so miss leading!

The customer service, technical team over the phone and we chat definitely did not explain my package correctly.

I've been building websites, since 1996. The tools a cumbersome, clumsy, and not as intuitive, compared to Adobe. I'm resorting to experimenting w/copy pasting HTML, to make things easier. Perhaps it is just my learning curve (Ok, Boomer!), but the frustration with inability to simply move, boxes around, is real.

They sold me an advertising on social media, said it was not a contract and could cancel at anytime.
The price was £395 per month, which is steep for a small business like mine. This was early nov 2020, once the ad went live, I wasnt too impressed and emailed the sales lady and web.com to cancel once the. Month had ended.
They have taken 3 x payments £395 and a £480 initial payment in Nov.
I have emailed all the email address I can find and tried calling several times. But with no luck.
They are using my card details to take the money.

Dont take any extra advertising off them. Am furious.

Terrible customer service. They will take your money and half-$#*! deliver on their word. Then, when you call in to complain NOBODY CARES. I've literally had to ask them to transfer me to someone that cares. Their customer service sucks, the SEO department is incompetent, tech support may as well be non existent. But the accounting/billing, those people are good. They never seem to fail when it came to taking the $100 a month out of my bank account. I encourage anyone that cares about their business' web presence to find a different host.

I'd like to thank Scott and Erin Barrington of Network Solutions for their professional website development support this afternoon. They did an outstanding job of explaining the website E-Commerce services and especially Erin's interview skills in gathering all the necessary information to establish a well marketed future website for my small scented air filter business. Looking forward to seeing what they've developed in upcoming days. Thanks again to these folks for great work!

I have a fractional website. I cannot adjust the website because I cannot access the site. Sometimes it comes up and other times it does not. I cannot add things or take away items on the website. I needed a 1,2,3 kind of setup that is easy to adjust and update.

Web.com's offerings are dismal compared to other site hosting services. Now for the really bad part - if you want to terminate your account you have to call some toll-free number where no one ever answers. Instead, you hear wait time announcements in which the expected wait time fluctuates wildly! Wait time should get shorter and shorter, not jump around from 10 minutes to 5, 15, 8, 1 hour and 45 minutes, 20 minutes, 2 hours and 30 minutes, etc. That's all the proof you need to know that Web.com is nothing but a scam.

I'm very disappointed with the process to get my site live. When contacting web.com for assistance I've found it's "hit or miss" on whether the rep is knowledgeable enough to help. It usually takes several calls before I find someone who understands the issue and can help. As a result the process is taking much longer than it should.

Wow! What a great experience with Jordan R. In the development of my new website! I have had several conversations about getting a new business website over the years... but nothing equal to the one I just finished with Web.com's consultant, Jordan R.
It was absolutely the most thorough and detailed interview I could ever imagine on the telephone with such a good communicator. He covered every possible part of the website in detail and more.
Many difficult subjects pertaining to the website were covered to my satisfaction... nothing left out, e.g. the e-commerce store, seo, marketing, social media, videos, photo galleries to mention just a few.
I definitely recommend web.com to anyone needing online presence at the highest level and modest price. I have paid more and gotten less several times over the 40 year career as a dentist. Michael Scott, DDS