Web.com

I dealt with Josh initially, to help me determine what my actual business needs were. Next I was transferred to Marty who spent over an hour on the phone with my partner and I. Both Josh and Marty asked us questions about our business, plans, objectives and services. In some instances they were asking us questions that we ourselves had not thought to ask, but that were highly relevant to our business. At one point the call got disconnected, and within less than 1 minute we received a call-back from the same person who was helping us in the first place. Attention to detail was evident, and it became obvious that these guys actually cared to deliver a product that would be an asset to our business, and would help us grow.

Having a third party asking tough questions about our business was eye-opening, and it reminded us that (in business) it sometimes pays to pause and find out "what you don't know". Extremely professional throughout.

I get the run around. And my site still does not work. They offered free ssl. It still is not there. I have called 8 times and still nothing is working. And now my site will not load correctly.

Very helpful site builder except for adding picture images along with text. I have been using an app for imaging then uploading as too time consuming any other way.

It is very irritating to get an email saying "it's time to renew" and it doesn't say which domain this pertains to. I end up having to login to see which domain you are talking about. - PLEASE PUT THE DOMAINS in the emails you send so I can decide if I need to attend to them.,

BEWARE! There's no way to cancel your account through your online profile, or remove payment information. I tried to cancel through the chat online and confirm all my account info only to be told I had to call the loyalty team during call hours to stop payment for a service I don't use. Stay away at all costs! Wasted quite a bit of money due to this inconvenience. Great way to make money, terrible way to do business and build trust. Would never consider doing business with them again and warn everyone I know not to use them.

Web.com provided me with a satisfactory range of services for my website needs. While the website builder was easy to use, customer support and billing practices could be improved. Overall, it offered decent options for establishing an online presence.

There is apparently an error where I'm unable to use WordPress that's been purchased. The support article doesn't match what I see on my Dashboard. I put in a ticket a week ago and haven't heard back.

I signed up 6 weeks ago on a 3 month program at over $1,000.00 per month. I've received 3 or 4 clicks, all of which fail to produce a useful lead, let alone new business. The first day I agreed to to sign they spent 25% my monthly ad budget just to force through a quick lead (which was not useful). This was before I even had a set up meeting with their staff to define the leads I was interested in. When I log into my account management page I see that there is literally nothing there for me to manage, no mechanism to change my contact or billing information. I'm sure they don't want you having access to your billing information because they know you'll delete it. I can't get same day customer service in my introductory period without calling a generic phone number. They refuse to give you direct contact info for your assigned account manager. I can hardly imagine how bad it gets later. Stay away.

I had two domains transferred over, when I initially signed up I was never told any stipulations on transferring a domain. It was only when Web.com couldn't transfer them correctly I was told about a waiting period that was never mentioned in our initial conversation. I am not pleased at all that my account was charged several times for the same thing and it seems that no matter whom I talk to no one understands.

The web design interface is extremely clunky. I honestly did not think it could be worse but then they did a major redesign and it was actually worse. Pictures have to be added one by one in a multi click process, rotating 90 or 180 degrees nearly impossible, add blog button works about half the time. Too many issues to name them all.