Web.com

Web tools are not what I had hoped for or expected. Components are not intuitive and the AI doesn't ask enough questions to generate what I want.

Your SQL management interface is really unreliable. Once a database is created its fine. But getting a new user to activate properly, or add a new database can be incredibly frustrating. For example, today, any new database name I enter, I get an error saying it already exists, and it does not appear in the list of databases. Even if I use a random new name, it will give that error. That's just today's issue. Every time its something. And the SQL management window wont opem, just says it not working. And FTP wasnt working for a while, then it just started again, chat guy had no idea and had trouble following information.

I can not make some adjustments on my website that makes the pictures on my header too small to see. Overall, not very satisfied with portions of the website building compared to comparable companies.

I love the way it works, so many different features to add that are actually useful. Honestly the easiest to use. With the new AI features it just makes my life a look easier. No need to hire someone to do my work I can actually do it myself using web.com

You have created some kind of multi-account mess. It is horrible to manage and deal with in any way.
You terminated the contracted service of free email forwards, but then recanted for some accounts with complaints. Did you change you policy on all of these? At fatcow, I'm able to mix both forwarding and accounts and I happily pay for extra storage etc. You are losing revenue by your short-sightedness.

I had a family emergency and can not activate this account. In reaching out to them found that I could not stop this and they would not refund anything. Beware that if you are not sure, don't go with this one.

Coming from Namezero to Web, prices have increased enormously. I believe a bought services I do not need, but your explanation is poor. Dotster or Web; I cannot easily find my way on your platforms,

Fortunately I do not need to be on your website as I only use the email option. Once it works, I am fine for 10 months. Payment is nerve breaking because my credit card is sometimes not accepted and I get alarming warnings from you. I had to open an account with Pay-Pall just for paments to you.

You charge way more than others, won't delist domains from the list transferred to other registrars, and continue trying to charge for them even though they aren't registered here. You refuse to close the account and claim you'll remove the payment option on the account but never do. Meanwhile, you keep trying to charge for domains you don't manage any longer. I have submitted this to the fraud department for my payment method.

Moved from Dotster, my old login didn't work so had to get a new login (which to be fair was dealt with well). Have found your website to be confusing and awkward, with seemingly obvious functionality hidden. For some reason I have 4 separate accounts with you at this time. I also find your prices higher than is fair.

I just want to manage my site without being asked a ton of questions. If I click no, it means no. Also, way too many ads and spam emails from this company

I was a satisfied customer of Dotster.com. But once they were bought by Web.com and I was transferred to Web a couple of months ago, I have not been able to view or modify my senefest.com website. Tech could not fix my issue with not having Weebly available even though Web.com had been collecting a monthly fee for the service. I still cannot manage my website or use Weebly, yet the monthly fees were collected. Last week, our nonprofit decided to cancel our website hosting and email service subscription with Web.com. On a positive note, all the customer service reps I spoke with were pleasant and caring.

Dont advertise it will cost 10 - 14.99 per month then charge 40. Not okay to lie. And the domain/server kinda sucks especially for 39.99 per month. Wont send appointment verification to my customers. Wont load correctly or take forever... the only reason im keeping it this month is because i got a few sales

I haven't yet received the product(s) I've purchased from this company, as we've just gotten stated. However, the customer service up to this point was awesome! Rachael P. Was super sweet and knowledgeable. She explained everything in great detail and answered all of my questions. Rachael seemed very in tune with my vision, and was extremely helpful on the creative end.
Cory, on the sales end of this experience, was also terrific! He was patient and explained the product with a great deal of detail.
I'm looking forward to a long (and hopefully profitable) relationship with this company.

Absolute crooks. I was only interested in a one-time transaction of $1.95, but they helped themselves to recurring monthly charges of $13.19 on my credit card and there is no way to cancel through the account page. There seems to conveniently be an error message whenever this is attempted. I had to contact the fraud department of my credit card company to get them to stop.

I dealt with Josh initially, to help me determine what my actual business needs were. Next I was transferred to Marty who spent over an hour on the phone with my partner and I. Both Josh and Marty asked us questions about our business, plans, objectives and services. In some instances they were asking us questions that we ourselves had not thought to ask, but that were highly relevant to our business. At one point the call got disconnected, and within less than 1 minute we received a call-back from the same person who was helping us in the first place. Attention to detail was evident, and it became obvious that these guys actually cared to deliver a product that would be an asset to our business, and would help us grow.

Having a third party asking tough questions about our business was eye-opening, and it reminded us that (in business) it sometimes pays to pause and find out "what you don't know". Extremely professional throughout.