Web.com

web.com wanted to charge me $2800 to fill out a template and not following my instructions. I could have done what they did in less than an hour. web.com DOES NOT offer professional services. Buyer beware.

I've been on the phone with web.com and network solutions for 2 weeks and have spent 10+ hours on something that usually takes other providers 10 minutes to complete. Not one tech has been able to give me a consistent answer in regard to helping me transfer my domain from network solutions to web.com in a reasonable timeframe. I've done hundreds of transfers as an agency owner and web developer over the years, and this has by far been my worse experience with a hosting provider I have ever had. In the upcoming days, I will be submitting my full experience to trustpilot, reddit, facebook and google to warn others to avoid using web.com's services.

Let me start off by saying I am VERY computer literate. I've built multiple sites in the past. Web.com came up on a list of top sites for domain/web site builders. However after what I've experienced with them I believe it was probably a fake list. Which is my fault for not reading reviews.
I spent many hours, about 14 total, perfecting a site to use for my small business. After I hit "publish" it went to crap! Things got out out of place. Pics for my interior design were listed under the about us section. Not to mention all my pics from all tabs ended up in one section instead of where they belonged.
I reached out for help in the online chat portal. That was a joke. I feel like I was probably talking to a 13 year old child in the back of a sweat shop in China.
I'm very disappointed and would not recommend this company to anyone.
Please don't waste your time.

Working in fine detail with Jordan R was nothing less than wonderful. His questions that arose from our conversation were so insightful that in the end I was better at articulating the core or what my business is all about that I had ever been before. I have no doubt that because of this kind of intuitive, competent and genuinely interested way of working with me, the end result will be a true reflection of what I do and who I am.
Thank you so much. Look forward to a long run with Web.com
Sincerely, Michael Hinton

One year after you get your 99 cent "free" logo, charges will start appearing from this company on your credit card statement. They claim it's for a website starter kit that you agreed to try free for a year (and then pay $9.99/month for) - something hidden in the small print when you buy your logo. Call your credit card company right away to dispute the charges or they will never stop. I bought two logos and they claimed I had two accounts with them (but both under the same email with a single password), so I was actually seeing a $9.99 charge TWICE every month. STAY AWAY from this dishonest company. A 99 cent logo isn't worth the headache.

I've had four different websites with web.com. The customer care and design quality has decreased in my eyes. My new website is not completed yet and I am paying for monthly design services for two. One is the old website and the second is the upgraded version which was horrible at first glance. I made an appointment to continue designing it but noone ever called me. I went into my account to try and finish it myself but a notice said I had been screen sharing for the new design and it had been turned off. So now I am saddled with paying for two sites at the same time. The old and the upgrade. I called to complain but still have not heard back. You are about to lose my business for good. I do not like web.com any more. I've truly had enough. You've become a big company and left us original folk behind.

I am constantly waiting for extended periods of time to speak to a customer service representative. If I move away from the chat for 60 seconds, then I get cut off. The reason I joined web.com was because they rated so highly on customer service but I am consistently getting terrible service. I don't know if this is because I am in a different time zone in Australia but I'm finding The experience to be extremely frustrating and disappointing and would love a refund on my two months subscription so far

Avoid this web host. You'll spend HOURS on the phone with their tech support because their hosting goes down regularly! I use their services to host my website and run email. I've had an intermittent problem for two months that is still unresolved. Website will be down and then miraculously go back online as soon as I put in a support ticket or call. Support chats on their site are non-functional.

Not intuitive for an extreme novice. Still having trouble with pictures zooming in to close after I put them on the site. Your customer service has been incredible in helping me get set up. If not for your customer service then my rating would have been 2 stars...but I'm learning the system now. It's not perfect, but it works pretty well.

I am a "Real" Customer who worked with a customer-friendly expert named "Marty." Because of the wonderful job that Marty did, I Did NOT have the negative experience that I read about from other recent customers. Marty was very helpful, customer-friendly and thorough regarding what services would be offered to redesign/rebuild my website, the cost for each service, how long it will take, and whether or not I would need any particular service now versus later. I really appreciated his "insight" and ability to focus on the details that I wanted for the redesign. I am so excited and I can't wait to see my new website!

For all of the above reasons, I give Marty 5 Stars!

Thank you for giving me this opportunity to acknowledge and praise a true website professional like Marty. -- Dr. Rita

We had been a customer for many over 15+ years. We recently cancelled our service prior to our annual renewal (yet charged) and were denied a refund/credit. I remember back in early 2000's when Will in Danbury, CT started this business and supported the effort at the time and faithfully paid them automatically for each renewal. Practice of auto renew with a stringent NO REFUND policy is not good business. We made it simple for web.com to receive our payment each month/year and yet when its time to part ways they left us with a payment for future services that we have cancelled, bad business practice guys, get better at it! Buyer beware!

And they charge me every month and they do nothing for me. I submit requests to question why things are not working and they don't reply. They mods team never works on weekends so if you have your custom built website needing a change on a weekend your out of luck.
Taking surveys after every call since 2017 is ridiculous.
I do not recommend them at all. Their simple SEO is not simple. They are located in Canada, Florida and i'm not surprised if they are overseas support now.
The worst customer service experience I've ever had.

If you value your time don't even bother dealing with their customer service team to remedy any kind of issue. I have been using their services for 15 years and they have transferred their basic tier of customer support overseas. To speak to anyone with any actual information or that can be helpful it takes hours. I've lost hours of my life dealing with their screw ups. I just canceled my services with them, it's better to have no active website than deal with this lack of support. What an utter joke. And now after doing more research their services are MASSIVELY overpriced

Initially when I signed up, I was convinced that it would be easy for a novice such as myself to use this site. However, it is really hard to build my website here. It takes me hours to figure out how to delete, change or move something, how to manage the fonts and virtually every little thing I have to do. After about 14 hours of trying, I am having a friend build it for me. And no, I cannot afford your professional services, even at half price.