WayReviews 974
Way Reviews Summary
The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
Promising app. Very Intuitive Makes attending events a cinch! This is my go to app for what activities in Chicago.
Quick, easy to use. Great app. Works quick and perfectly. Saves hassle when parking in expensive cities
Hi Zach,
Thanks for taking the time to share this amazing review with us!
-Way.com Team
This is one of the most frequently used apps on my phone. Simple to use once your account is set up. So simple... Pay for parking on the go
Hi Chris,
Thank you for taking the time to share your review with us and were glad to hear our platform has been easy to use for you as we aim to deliver same expectations for all users. We look forward to seeing you use our service in the future!
-Way.com Team
I tried using way.com for the first time. I booked and paid for my parking a month before my flight. I showed up at my lot to check in and was told that way had overbooked them multiple days in a row and that I had no parking and they would be refunding me. I was lucky that the hotel itself had a few spots not booked and they were kind enough to sell me a spot because they could see I was panicking about missing my flight. I never got an email from way saying anything about the lot being full. I then reached out to them about my refund multiple times and only got a response after I threatened to contact the BBB and my bank to dispute my charge if it wasn't refunded. Will never use again and will tell people not to book through way.com when I hear my friends discussing parking for the airport. Absolute nightmare of an experience. Would give negative stars if I could. Still don't understand how you can possibly overbook parking (the hotel said they were turning lots of people away all week, like 20+ per day) when there is only a finite number of spots in a lot.
Hi Victoria,
We are very sorry to hear your expectations were not met during your experience at our partnered location. We would like to further investigate this review, please feel free to contact our support team at Support@Way.com or (408)-598-3338 to assist with this inquiry.
-Way.com Team
Easy to use the app. A great way to pay for parking. Paid for my parking from my hotel room and went back to sleep.
Hi Daryl,
We are very happy to hear you were able to book your reservation hassle-free. Our team will be very happy with your review as we aim to provide this outcome for all users. Thanks for sharing, We hope to see you again!
-Way.com Team
Amazing, Absolutely love the UX / UI. I couldn't do without this parking app now, never get a ticket again.
Hi,
We appreciate this review as we aim to provide a hassle-free App for our users to book. We look forward to see you book with us again!
-Way.com Team
Perfect Does exactly what it says on the tin. Quick and easy. Wish there were more car parks signed up to this.
Hi,
Thanks for sharing this review. We aim to provide an easy solution for our users to park without any hassle. Again thanks for sharing!
-Way.com Team
Works as expected. Useful for paying for parking when cashless... Convenient parking app. Thumbs up. Well done
Hi Carita,
Thank you for taking the time to share this great review with us, We hope to see you book with us soon!
-Way.com Team
I'm developer. Once you have set this up, it's so easy to use. Park and pay via the app. Check the app to see when your parking expires, then simply extend. This for me is the future of parking. Not added another car park yet, so don't know how easy it is to do. Excellent way to learn of events and register and promote. Use this literally every day! On the rare occasion it goes down or gives an error message I actually panic. When I venture into boroughs that don't use Way I curse their inefficiency!
Hi,
We really appreciate your great review regarding our platform. We'll be sure to pass along the kind words to our colleagues for their recognition as our team works hard daily to provide such service for our users. We hope to continue seeing you use our services, We appreciate this great review of our business.
-Way.com Team
Went back to check my review as I am filing a complaint with the BBB and it was deleted.
Smh.
Such a $#*!ty company.
Let it be known.
Hi,
Thank you for sharing your review on this matter. We apologize for any trouble caused to you. Please feel free to contact our support management team to assist further with your review. We look forward to speaking with you on this matter.
-Way.com Team
This hotel Parking I purchased wasn't even open. The entire hotel is boarded up and gated as it's been closed for who knows how long.
Way.com Customer service is appearing to be garbage as well as I asked for a refund over a week ago.
After jumping through stupid hoops to provide "evidence" of closure or me not parking there(?!)... they still have not processed a refund nor have they called or emailed me back.
If you're in the city and looking for parking, DO NOT use way.com.
Garbage.
Very easy to use and a more convenient way to paying for parking. No more looking for change hooray.
Hi,
Thank you for sharing your review with us. We aim to deliver a seamless platform so our users can book without any hassle. We look forward to see you book with us again!
-Way.com Team
I love this app, it saves bothering with change to park and you can extend if you're running late. I've never had an issue with using it.
Hi Hallie,
We appreciate your review as we aim to deliver a hassle-free app so our users are able to book and make changes without any hassle. Thanks again for sharing, We hope to see you again soon.
-Way.com Team
Excellent parking app. This app is amazing thanks for bringing it to us it makes paying for parking easier
Hi,
We cant thank you enough for your kind words regarding our mobile app. We'll be sure to share this along with our team as they will be delighted to see what you have written. Thanks again hope to see you book with us soon!
-Way.com Team
This app makes process so much more bearable. After easy set-up paying takes no time at all. No more searching for change! Excellent.
Hi Rayford,
We appreciate you taking the time to share this great review, We hope to see you again in the near future.
-Way.com Team
Paid for parking. Unfortunately, our flight got canceled. Requested a refund and the customer service rep Liam assured us that we would have the charge refunded to our credit card. Got stuck with "WayBucks" instead. Frauds. After reading other reviews of people with similar experiences, would warn people to NOT USE THIS WEBSITE EVER!
Hi Shruti,
Thanks for sharing your feedback. We'd like to take the time and speak with you further to investigate this feedback and assist with any inquiry you may have. Please feel free to contact our support management team at (408)-598-3338 for further assistance. We hope to speak with you and continue to see you use our services again in the future.
-Way.com Team
DO NOT USE THIS COMPANY! I prepaid and reserved parking for DCA airport. After parking, the hotel where I was parked saidthey have no shuttle service. Called way.com and the agent said that there was no shuttle service promised on the site. Sure enough, this one hote does not list shuttle service, so what is the advantage of parking there? - so uber round trip to DCA costs $32, $60 for the parking. Would have been cheaper to Uber from home.
Hi Eugene,
We are very sorry to hear we did not meet your expectations while using our services. We'd like to further assist you on this matter and speak with you directly and investigate this further. Please feel free to contact our support team at (408)-598-3338 and ask to speak with management and our team will assist you in a kind manner. Again thanks for sharing, We hope to hear from you soon.
-Way.com Team
They will not give you a refund. They will give you way bucks. If you don't want waybucks and want actual money back? Good luck, it's not going to happen. Their customer service team is terrible.
Hi Patrick,
Thank you for taking the time to share this review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please contact our support team and ask to speak with management we would like to resolve this with you.
-Way.com Team
I made a reservation on line and paid for a 2 day parking in providing.
My reservation was to leave at 10:00am.
Because of no shuttle service and having to walk to the garage I left the lot at 10:09am. Nine minutes more than my reservation time. They charged me an additional day for a 9 minute stay.
I Would drink bleach before using their service again.
Hi Marc,
We're very sorry to hear your expectations were not met during your experience. We'd like the chance to speak with you further on this review and resolve this matter. Please feel free to contact our support team at Support@Way.com or (408)-598-3338 and our team will be glad to further assist. Again thanks for sharing this review with us.
-Way.com Team
Amazing to have parking sorted before travelling and no messing about to pay for parking on leaving. All done in app... amazing
Hi,
Thanks for sharing this review with us. We always want to be sure our users are able to use our app from start to finish during their booking process. We will aim to strive to provide the best and efficient mobile app, We look forward to seeing you again!
-Way.com Team
Forget about standing in the rain trying to read a tiny screen... Get this parking app and do it from your phone. You can even add more time without going back to your car!
Hi Nancy,
We are very happy to hear you are enjoying our mobile app for the parking services needed. Always want to be sure our users are able to book at ease and find information all within the app. Thanks for sharing!
-Way.com Team
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Hi,
We make sure to provide an easier route to find any events happening around you which can be attended to by using our platform. Were glad to hear it has been useful for you and look forward to keeping you onboard as we continue to grow for the future. Thanks again for sharing!
-Way.com Team