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WayReviews 974

2.8
way.com

Way Reviews Summary

The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
504
value
467
shipping
240
returns
384
quality
410
This company does not typically respond to reviews
GB
1 review
0 helpful votes
Follow Michelle M.
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This was the best airport parking that I've used, dropped off the car taken to the airport quickly and with no fuss and picked up with a minimum wait even though it was nearly 1 am, car was ready on return no problems staff were great

Date of experience: April 19, 2021
Way S. — Way Rep
over a year old

Hi Michelle,

We are very glad to hear our services provided to you met your expectations during your experience. We cant wait to see you again in the near future.

-Way.com Team

Canada
1 review
0 helpful votes
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So coool!
April 20, 2021

I prefer to be able to park my own vehicle and with Way they allow me to do that and also offer great customer service and ease of use — an added bonus.

Date of experience: April 19, 2021
Way S. — Way Rep
over a year old

Hi Stephen,

We aim to provide an easier route for each and every user to use our parking service. Your review reminds us of the hard work our team puts in daily to achieve such a review. We look forward to seeing you again!

-Way.com Team

California
1 review
0 helpful votes
Follow Clint M.
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We like it very much
April 20, 2021

The booking system is simple, rates are good and the pick up service is excellent. My car is secure and undercover. Who could ask for more!

Date of experience: April 19, 2021
Way S. — Way Rep
over a year old

Hi Clint,

Very thankful for your kind review of our business. We hope to continue seeing you using our services for years to come.

-Way.com Team

Canada
1 review
0 helpful votes
Follow Jayson H.
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I never rate these kinda things but in this case because the service was SO good... I must let everyone know how much EASIER the hassle free parking was! 5 stars. Do it!

Date of experience: April 18, 2021
Way S. — Way Rep
over a year old

Hi Jayson,

Thank you for sharing this review. We are glad to hear your experience with our services has been great as we aim to provide such services for all users of Way.com. Hope to see you book with us again!

-Way.com Team

Canada
1 review
0 helpful votes
Follow Brian G.
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My wife and I had a short 3 night trip to New York following a hectic month and Way could not have been better for service, friendliness, great car wash, prompt drop off and pick up, they were reliable and a great price. I would most definitely recommend Way as we have frequented many other car parks nearby the airport and they don't hold a candle to the professionalism of Way. Great work to all staff.

Date of experience: April 18, 2021
Way S. — Way Rep
over a year old

Hi Brian,

Very happy to hear our services have been seamless to use and made things easier for you and your wife during your trip. We aim to provide the best service possible for all users and were glad to hear to meet all of your expectations. We look forward to seeing you book with us again.

-Way.com Team

New York
1 review
0 helpful votes
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Excellent. 5 star
April 19, 2021

This app is really helpful as I never have cash. It has a map to show you were you can park nearby too with the relevant parking code. I don't know where I would be without it

Date of experience: April 18, 2021
Way S. — Way Rep
over a year old

Hi John,

We look forward to seeing you book with us again in the near future. We aim to make it as seamless as possible for our users to book and navigate our app without any hassle. Thanks again for sharing this review.

-Way.com Team

Washington
1 review
0 helpful votes
Follow Brandon G.
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Anyone thinking of using long term parking at Minneapolis Saint Paul International Airport shouldn't go past Way Airport Parking they have very competitive prices & they are very efficient with drop off & pick up with secure off street parking & 24/7 security the staff are second to none they are extremely professional, courteous & friendly we highly recommend them for any future travelers.

Date of experience: April 17, 2021
Way S. — Way Rep
over a year old

Hi Brandon,

We appreciate you taking the time to share your feedback with us and the community. We look forward to continuing seeing you book with us in the future.

-Way.com Team

California
1 review
0 helpful votes
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Pretty good
April 17, 2021

Great, friendly and helpful staff. I park here every week for work it's incredibly convenient, the shuttle bus is always ready to go, I've never waited more than a minute. I do the self parking under cover and I know my car is safe as well as protected from weather and hail. I enjoy that I can self park it (unlike other car parks in the area, who insist on valet parking and then return your car covered in bird poo and dust.)

Date of experience: April 16, 2021
Way S. — Way Rep
over a year old

Hi Calvin,

Very happy to hear you are enjoying the services we have to offer for our users. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

-Way.com Team

California
1 review
0 helpful votes
Follow Michael H.
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Enjoy greatly
April 17, 2021

Efficient, helpful, on time and great communicators, we came home from holidays and it was a super busy time at the airport - people everywhere, our pick up was there within minutes and our car parked ready for pick up. The car wash and polish in and out worth every cent. Thanks Way, we will be back!

Date of experience: April 16, 2021
Way S. — Way Rep
over a year old

Hi Michael,

We appreciate you taking the time to share this review with us. We are very happy to hear you are enjoying the services we have to offer as we strive to provide excellent service. We hope to see you again in the future.

-Way.com Team

West Virginia
1 review
0 helpful votes
Follow Justina F.
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Easiest booking ever!
April 16, 2021

Thank u to Way for making parking hassle free. All I do is tap in the location and select amount of time and it's done. No digging around for change. The app does exactly what it says.

Date of experience: April 14, 2021
Way S. — Way Rep
over a year old

Hi Justina,

We appreciate your review of our business. We aim to provide an easier route for all users to book at their convenience.We look forward to seeing you book with us again!

-Way.com Team

California
1 review
0 helpful votes
Follow Reina D.
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Really really useful parking app for someone that never carries cash. Keep it updated, then it works well.

Date of experience: April 14, 2021
Way S. — Way Rep
over a year old

Hi Reina,

We are very glad to hear our app is very helpful for you to use parking services. We cant wait to see you book with us again in the future!

-Way.com Team

Illinois
1 review
0 helpful votes
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Superb like a god
April 14, 2021

Great Ways to Save Money. Incredibly reliable Fantastic fluid app. And, it always works. A pleasure to use.

Date of experience: April 13, 2021
Way S. — Way Rep
over a year old

Hi Serena,

We aim to provide an affordable and reliable service for all users of Way.com. We are thankful for your review and We look forward to seeing you book with us again in the future!

-Way.com Team

Washington
1 review
0 helpful votes
Follow Mohib M.
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Don't be fooled by reviews. I booked with way.com and downloaded the app also. After reading the invoice I received after booking I was disappointed. As said $5.75 per day. I had booked for 3days. My total ended up being $100. I wasn't happy so I called to cancel. No answer so for some reason i checked my bank statement and found they charged me close to $500 for duplicate charges... let's say 5x. Very disappointed and what made it worse is I really reviews and didn't find any good ones. All I read was you don't get a refund, you get way bucks. I said to myself... what a way to start a weekend getaway. I called them again. 1:30am and finally got a hold of someone after 40 minutes on hold and a disconnect the first time. Surprisingly the gentlemen I spoke to was nice and asked if I want to cancel all or just the duplicates. I canceled the duplicates and went on reading more negative reviews which didn't make me feel any better. I said oh well... I'll let it go and try not to let it ruin my mini vacation. I let it go. Checked bank once in a while and found a credit for one of the 5 bookings. Waited a til I got back and checked again. Received all the money charged. Full refund to debit card... not waybucks! Idk what changed or maybe I was just looking for bad reviews and I found it. Needless to say. The company did what they promised besides the fact of overcharging me. I ended up not using the parking or way.com but I guess I could give them another try. Please don't go off by all the negative reviews about it being a scam. I was skeptical when I received a generic email reply but I gotta give them the benefit of the doubt! Thanks for the full refund!

Date of experience: April 13, 2021
Way S. — Way Rep
over a year old

Hi Mohib,

We are very happy to hear our support team was able to assist with your duplicate inquiry and processed it in a timely manner for you. As we understand when looking at negative reviews may look deceiving and we always want to be fair and equal to all users of Way.com. We hope in the near future you can try our services and we hope to meet all your expectations as we strive to provide the best services for parking. Thanks again for sharing!

-Way.com Team

New York
1 review
0 helpful votes
Follow Marissa I.
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DO NOT BOOK HERE
April 13, 2021

I had an early morning flight and nearly missed it because the parking provider decided to cancel their free shuttle that the Way app promised. I ended up paying the same amount for an Uber that I would have had to pay from my own house and could have saved the gas money. I have called customer service several times and many managers have promised to call me back, yet haven't. They claim that you can see that the free shuttle was canceled on their end, but it doesn't matter if their customers can't see this crucial information. Why would someone pay for parking without a shuttle service? I will never be using them again and you shouldn't either. Customer service was absolutely awful, had poor communication skills, and was hard to understand. Wish I could give 0 stars.

Date of experience: April 13, 2021
Way S. — Way Rep
over a year old

Hi Marissa,

We appreciate you sharing this review with us. We are very sorry we did not meet your expectations during your experience. Please understand Way.com does not physically operate the parking facilities as we only partner with them. All shuttle services are complimentary to bookings. As we understand your frustration, We'd like to speak with you further on this review. Please feel free to contact our support team and speak with management regarding this matter and we'll be glad to assist as best as possible. Thanks again for sharing.

-Way.com Team

Massachusetts
1 review
0 helpful votes
Follow Irene P.
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This is a brilliant and simple app, have used it for over a month and really impressed whilst using it in Dallas, definitely recommended!

Date of experience: April 12, 2021
Way S. — Way Rep
over a year old

Hi Irene,

Thank you for sharing this feedback with our community. We hope to see you again in the near future!

-Way.com Team

District of Columbia
1 review
0 helpful votes
Follow Dalisa S.
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Fascinating enough
April 13, 2021

Good App Saved me getting repeat parking tickets when parking in car park close to work. Reminders saved me so many times.

Date of experience: April 12, 2021
Way S. — Way Rep
over a year old

Hi,

We appreciate your feedback on our app. We will continue to provide an easier route for parking. Thanks for sharing, We hope to see you soon!

-Way.com Team

Nevada
1 review
0 helpful votes
Follow Nury S.
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Getting tickets to events n shows have never been easier. Extremely helpful Brilliant idea. Makes paying for parking so easy

Date of experience: April 12, 2021
Way S. — Way Rep
over a year old

Hi Nury,

We appreciate this great review regarding our event offerings. We aim to provide an easy route to know what events are around your area which can be used on our platform. We hope to see you again in the future!

-Way.com Team

Colorado
1 review
0 helpful votes
Follow Suly S.
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Timely support
April 12, 2021

A nice app that is straight forward. Showing other events in the area is a cool way of discovering what's on too.

Date of experience: April 11, 2021
Way S. — Way Rep
over a year old

Hi Suly,

We aim to keep all users in the loop while taking your trip to whichever area in the nation. We are glad you are enjoying our new features which show what activities and events are happening near you. We hope to continue seeing you book with us again in the future!

-Way.com Team

California
1 review
0 helpful votes
Follow Lucero B.
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My dream comes true
April 12, 2021

Such an improvement comparing to the previous version. My tickets look so nice I can't stop staring at them!

Date of experience: April 11, 2021
Way S. — Way Rep
over a year old

Hi,

Thank you for sharing your kind words, We hope to continue seeing you use our platform for years to come!

-Way.com Team

New York
1 review
0 helpful votes
Follow Jackie L.
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QUICK PARK
April 11, 2021

So easy to use the app, so convenient! Have used it several times. Never an issue. Great app, great service!

Date of experience: April 10, 2021
Way S. — Way Rep
over a year old

Hi Jackie,

We appreciate you taking the time to share this great review of our business, We hope to see you again in the near future!

-Way.com Team

From the business

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way.com
Fremont,, CA, United States