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WayReviews 974

2.8
way.com

Way Reviews Summary

The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
504
value
467
shipping
240
returns
384
quality
410
This company does not typically respond to reviews
Colorado
1 review
0 helpful votes
Follow Lana A.
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Booked way.com on Monday, trip was canceled on Tuesday due to Covid canceling the tour. Canceled the reservation with way.com, they never refunded my money. Offered 10% for next trip. I just wanted my money refunded as I do not travel often.

Date of experience: April 25, 2021
Way S. — Way Rep
over a year old

Hi Lana,

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please feel free to contact our support team and request to speak with management to assist further. We hope to hear from you soon.

-Way.com Team

District of Columbia
1 review
0 helpful votes
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So I ended up using Way because my ride to the airport canceled last minute. They were very accommodating and easy to use. Drivers are great and the process was easy. Will use them every time i fly. Thanks Way!

Date of experience: April 24, 2021
Florida
1 review
0 helpful votes
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Really informative.
April 26, 2021

I love Way Parking. I have used it many times... it is the only way to park for travel. I have used it for domestic and international! I have also gifted Groupons to people.

Date of experience: April 24, 2021
Oregon
1 review
2 helpful votes
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I booked airport parking today and within an hour realized it wasn't going to work and I can't get a hold of anyone to cancel even though their website says up until the day of reservation you can cancel for a FULL REFUND. The automated phone message says login online to request a FULL REFUND but they only refund way bucks not to your bank account which nowhere does it say that or I wouldn't have booked with them. I reported them to BBB and I'm reporting them to my bank next so I can get my money back. This company is a scam and completely worthless.

Date of experience: April 23, 2021
Way S. — Way Rep
over a year old

Hi Ashley,

We are very sorry to hear we did not meet your expectations when contacting our support team. Our team will be glad to speak with you to further investigate this review. Please feel free to contact our support team at 408-598-3338 and request to speak with management for further assistance. Thanks for sharing this with us and we hope to resolve this matter promptly.

-Way.com Team

California
1 review
0 helpful votes
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Usually good
April 24, 2021

I have used Way several times and I have so far had no problem and customer service is usually good. No more parking tickets!

Date of experience: April 23, 2021
Way S. — Way Rep
over a year old

Hi Alex,

Thanks for sharing this amazing review!

Way.com Team

Massachusetts
1 review
0 helpful votes
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Awesome people
April 24, 2021

Great service and awesome people. Service was fast and professional. Bus pulled up to our car to pick us up directly from our parking spot. Our driver Mandi gave us imstructions about everything we needed to know. Will definitely use again.

Date of experience: April 23, 2021
Way S. — Way Rep
over a year old

HI Josh,

We really appreciate your kind words about our business. We cant wait to see you book with us again in the future!

-Way.com Team

California
1 review
0 helpful votes
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Well designed
April 23, 2021

Its convenient, clean and secure. If you own a luxury car there is no better place to leave it than Way indoor. A little pricy but worth the peace of mind, especially in early spriing when hail storms hit frquently.

Date of experience: April 22, 2021
Way S. — Way Rep
over a year old

Hi Nick,

We want to make an easy and safe app for our users to navigate and purchase the services we offer without any hassle. We aim to always provide the best parking locations around any location in the nation for our users. Thank you for sharing this review!

-Way.com Team

California
1 review
0 helpful votes
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Convenient parking. Cheaper price than the airport. Outstanding service! We spent hours there after losing keys and they were more than accommodating. Several managers and employees checked on us repeatedly! Truly made our circumstances seem much better! Excellent, professional, and personable!

Date of experience: April 22, 2021
Way S. — Way Rep
over a year old

Hi Danny,

We appreciate you sharing your kind words on this review. We hope to see you again in the near future!

-Way.com Team

Arizona
1 review
0 helpful votes
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Freaking awesome
April 23, 2021

Quick and great customer service. I recommend anyone needed to park their cars close to the international/domestic for travel use Way Parking my experience was convient smooth and just right with the $Price and the staff is professional and helpful and I even got picked up and dropped off right at my vehicle... now I say thats valet service

Date of experience: April 22, 2021
Way S. — Way Rep
over a year old

Hi Steve,

Thank you for sharing this great review of our business!

-Way.com Team

California
1 review
0 helpful votes
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True hospitality!
April 23, 2021

I used Way Airport Parking for the first time this June. I can't say enough good things about the service. The staff is so friendly and professional. A bus was there to pick us up right after we parked! Our driver, Anthony, was extra friendly and professional. Upon my arrival back to New York, I didn't have to wait long for a bus to pick me up. Our driver, Jerome, was kind, fun and professional! I left without getting a receipt, and when I called back a few days later I thought that would be a problem. It wasn't at all! Mauritania took the time to send proof of my stay. All of this to say I would recommend using this service to anyone flying out of the US. Great service and employees! True hospitality!

Date of experience: April 22, 2021
Way S. — Way Rep
over a year old

Hi Brandon,

We appreciate you sharing this review with us. We will always continue to shoot for the best for our users and make sure all expectations are being met during their experience. We always want to partner with locations that understand our motto in making sure the experience is the best for all users. Thanks again for taking the time to share this review. We look forward to seeing you again.

-Way.com Team

Czechia
1 review
0 helpful votes
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Thank You again!
April 22, 2021

When making our reservation, the only option was indoor parking. That's only the second time I've parked inside, we normally do outside. My six year old and I arrived in Boston on Wednesday evening and out of habit, I went to the outdoor parking bus. The driver announced that his bus said indoor but her was outdoor. I guess he saw the despair in my face and without hesitation offered if we were willing to ride he would take us to the inside parking are. Kindness isn't easy. I sincerely appreciate the fact that he made the effort when he didn't have to. Not sure of his name, but Thank You again!

Date of experience: April 21, 2021
Way S. — Way Rep
over a year old

Hi Nick,

We really appreciate you kind words on this review. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

-Way.com Team

Cyprus
1 review
0 helpful votes
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Professional.
April 22, 2021

Never had a bad experience and park here often. The staff is always friendly, professional, helpful and courteous. I often leave early (before daylight) and sometimes return in the middle of the night or just before dawn. I've never had to wait, no delays and have always felt comfortable and at ease no matter the time of day. I highly recommend Way Parking and won't go anywhere else. They take a lot of the hassle out of flying! Really, they do!

Date of experience: April 21, 2021
Way S. — Way Rep
over a year old

Hi Benny,

We aim to always be efficient and providing the best service possible for each and every user of Way.com. Thanks for sharing this review with us!

-Way.com Team

Croatia
1 review
0 helpful votes
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My go-to app
April 22, 2021

Excellent customer service. They got me to the airport in great time no waiting at all. They were there when I got off my flight. Very organized when it comes to parking your car and pick up. I definitely recommend Way for parking.

Date of experience: April 21, 2021
Way S. — Way Rep
over a year old

Hi Jeff,

We will always continue to be sure we are providing the best and efficient service for all users. Thank you for sharing this and we hope to see you again!

-Way.com Team

Austria
1 review
0 helpful votes
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Excellent features
April 22, 2021

Always polite and courteous. On time. Way is the only parking I use. Great, helpful staff. Convenient and easy!

Date of experience: April 21, 2021
Way S. — Way Rep
over a year old

Hi Ian,

We appreciate your kind words, Thanks for sharing!

-Way.com Team

Bulgaria
1 review
0 helpful votes
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Outstanding
April 22, 2021

I don't understand where the bad reviews are coming from. I recently used Way Airport Parking service for a four day trip out of town. From the time that we arrived to park to the time that we got off at the airport, everything was great. The driver immediately picked us from our parking spot and was friendly and excellent. She kept us entertained on the short bus ride to the airport. Coming back was even easier. We went to where they told us where they would pick us from, got on immediately and we were back to the car. That driver was just as friendly. I think Way's Parking was convenient and had good customer service. Will use again.

Date of experience: April 21, 2021
Way S. — Way Rep
over a year old

Hi Tommy,

Thank you for taking the time to share this review with us. Our team will be glad to see what you have written about our business. We aim to always deliver the best experience while using our services. We are very happy to hear your expectations were met and our partner was very kind during your reservation. We hope to see you book with us again!

-Way.com Team

New Zealand
1 review
0 helpful votes
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Personnel is very friendly and helpful - picks you up at car and handles your luggage to and from airport drop off.

Date of experience: April 21, 2021
Way S. — Way Rep
over a year old

Hi Cordia,

We will always aim for our services to be up to par and meet all user expectations. We are glad our partner operations were indeed what you expected, Thanks for sharing.

-Way.com Team

Australia
1 review
0 helpful votes
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Everyone is nice!
April 21, 2021

The best, secure, and cheapest parking ever! I always use them when I'm traveling. Love the shuttle service too. Everyone is nice! Quick and simple and can register several cars and locations to park.

Date of experience: April 20, 2021
Way S. — Way Rep
over a year old

Hi Doug,

We really appreciate your kind words on this review of our business. Thank you for sharing with the community!

-Way.com Team

Australia
1 review
0 helpful votes
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Best $ deal.
April 21, 2021

Great customer service. Immaculately clean indoor parking. Speedy shuttle service to airport. No long waiting in those cases when you're in a rush. Best $ deal. Works great. Makes life easier - no more searching for change for parking

Date of experience: April 20, 2021
Way S. — Way Rep
over a year old

Hi Justin,

Thanks for sharing this feedback with us all. We are always striving to meet all customer expectations when using our services. Thanks again for sharing!

-Way.com Team

Australia
1 review
0 helpful votes
Follow Eric B.
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We have parked our cars with Andrews for the past 2 years, the service is always fabulous, friendly & professional. Easy and convenient. Also strangely cheaper than paying by cash or card.

Date of experience: April 20, 2021
Way S. — Way Rep
over a year old

Hi Eric,

We always aim to provide the best prices there is to offer on parking. We are glad you are a proud user of our services, Cant wait to see you book with us again!

-Way.com Team

GB
1 review
0 helpful votes
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Works great for payment for parking. Makes parking and extending parking easy without having to run back to the car

Date of experience: April 19, 2021
Way S. — Way Rep
over a year old

Hi Michael,

We are happy to hear you are enjoying the services we have to offer, We hope to see you again!

-Way.com Team

From the business

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way.com
Fremont,, CA, United States