The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
I have used Way for several years. It is by far the best parking there is. I have used open air and covered and both I was picked up and delivered to my car with the driver helping me with my bags at all times.
Way Parking is awesome! Everyone that I've had contact with has been great! They get you to the airport quickly and I never have to wait long for the shuttle after my travelling is done!
Prompt service. Respectful and kind drivers. I am going to keep using Way Airport parking! Got in a bit after midnight last night and a driver was already at the assigned pick-up spot. That was so wonderful after a long trip!
I always rely on Way. It's easy to get into and the covered parking is great. It's nice to know that you will be picked up and dropped off at your vehicle. I've never had to wait long at airport parking to bet back to my vehicle. The drivers are helpful and courteous. A year and half ago after being gone for 10 days, our battery was dead. A Way employee drove over and jump started us and we were on our way. I make reservations as far in advance as I can so I don't miss out.
Way is great! I never have to wait more than a few minutes to be picked up and the drivers are always courteous. I highly recommend Way!
Way is our preferred place to park when we travel. We like that they are timely, seems like we arrive and they are there to pick us up, take our bags and away we go. This is also true when we return to DIA. We don't wait long to be picked up. Our experience has always been pleasant.
I love to park here. They are always on top of things, right there as I pull in to pick me up at the parking spot I chose and willing to lend a hand to load and unload my luggage. Upon my return to the airport, they usually have a canopy shuttle waiting... seems like always just for me lol. I have the E-470 pass and get a discount to park here also. But better yet, occasionally they have a Groupon that gives me an even larger discount. Thanks Way for the great job.
We have parked at Way for over 2 years now. (Used to use one of the outer airport lots, dragging baggage to the bus stops, running for a bus, waiting for the right one upon return and dragging baggage back) It is more than convenient to drive to a row indicated, sit in your car until the shuttle arrives, have help loading luggage, and enjoying a nice comfortable ride to the airport. Upon returning, use the Way app to know when the next shuttle arrived ( no standing outside in the cold or hot) and be driven in comfort right to your car). And belonging to the 5280 club and express toll program earns discounts and free days. Oh. The customer serous always awesome.
Great service. Great prices. Recommend to family and friends. It's a pay for your parking app. Unsurprisingly it allows you to pay for your parking on lots of High Street on road parking. Quick, simple and no fuss. A good App
I received a special. I loved it. The lines of people coming back was busy. You needed more buses running Sunday afternoon. Makes paying for parking, and extending the parking period an absolute dream!
Ron was such an accommodating and hilarious driver. His personality made a normally mundane experience way better!
This place is truly the only way to go. Prompt pickup and return. Your vehicle is safe. The people are friendly!
Excellent, friendly service at a great price. I am consistently thrilled with the convenient parking service offered by Way. Safe, secure, and affordable.
Love the attentive shuttle drivers, getting picked up and dropped off at my vehicle, accurate charges. Virtually no delay in getting to the airport; 10 minute wait for shuttle on return. E470 transponder discount also a nice plus. Definitely using Way on next trip!
Close to the airport with quick pick up leaving car and returning. I love having choices ( open air, covered, or valet) to match needs and weather.
We recently left our car to be detailed whole we were gone over the Memorial Day weekend. We returned on Wednesday and could not have been more pleased! I have no idea how they managed to make our car look like new! Thank you!
Daniel (I believe this was his last initial?!) was such a pleasant and lovely driver. I really appreciated his hard work and positive demeanor! It made arriving back from a trip painless and easy! Thanks Daniel! This is my go to parking spot in NY when traveling!
Friendly, helpful, and quick. No more hunting for coins. It is so easy I park in the same city park everyday, my details are stored just click park again. Useful app.
Had a great experience with Way airport parking, much quicker pickup and drop off process than my delayed experiences at the other Airport parking. They have comparable discount coupons that match the pikes peak parking rates. Our car had a dead battery upon arriving back to Denver, they had a quick service person ready with an extended jumper cable that gave us a fast jump that avoided having to call our roadside service. Highly recommend this place over all the other options for long-term parking at DIA.
I've used Way many times and have never had any problems finding a space or getting to/from the airport in a reasonable time. Love the indoor lot.
Answer: Hi All, We ensure you that Way is a legit business that operates services for vehicles including: Parking, Car Washes, Insurance and more! We see that there have been a few recent and past experiences we would like to address and we are so sorry to hear about these occurrences. Please keep in mind, Way.com does not own or operate any facility on our platform and only operate as the third-party booking agent. If you have encountered parking issues, we apologize and ask that you email support@way.com so our team can reach out to our partner and make them aware of the operation at their facility. Way Partners with multiple parking companies to ensure you have the best rates when traveling with friends and family. All of our Partners are required to update their rates, shuttle operation, and hours of operation. Booking Issues: 1. Double Booking: If you experiences a double or duplicate charge we ask that you email our team so we can assist you with your concern directly. 2. Refund Policy: Our Refund Policy is flexible, and you can cancel any booking for a full refund before the day of Check-In. If you request for a refund after the date and time of Check-In, our team will need additional information to process. We understand that during travel it is extremely important to have the best experience and less stress. 3. Shuttle Policy: Shuttle services are complementary to all bookings. Shuttles are not charged to any service on our platform, and refunds cannot be processed for a complementary service. 4. Third-Party Fees: Since Way does not own or operate any of the facilities on our platform we cannot be held liable for operational issues at the partners parking location or ride-share expenses. 5. Facility Issues: We ask customers to email support@way.com for concerns at the lot regarding, rates, QR Code issues etc. so we can address the concerns with the lot operator management directly. Again, we appreciate all concerns, and ensure all of our customers that we want to assist the best way possible and make sure your experience is pleasant. Best, Way Team
Answer: Dispute with your bank immediately, they don't give refunds eventhough their cancellation policy States full refund. It's a scam!
Hi Johnny,
Thanks for sharing your review of our App. We are very happy to hear your experiences have met your expectations. We hope to see you again.
-Way.com Team