The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
Brilliant especially if you've got no change quick and easy location if you're unsure brilliant it's a must in my eyes
Way parking app was easy to install, easy to understand and easy to use. Even an old baby-boomer like me was able to figure it out without grabbing a muddle-school student to explain it to me.
This is slick and easy to use. You are reminded to add time if necessary and you do it right on your phone!
Best way to keep track of the time, easiest to pay when you have no cash on you, and relatively inexpensive.
This is a very simple parking app to use, we have multiply cars in our family and we really like the ability to choose the car we want to park before we confirm the parking, we have been caught out before with that one! Well done chaps nice app!
Used for a while now and not experienced any issues. Makes parking simple. Easy to locate carpark and switch between cars
Use it all the time in New York. No more quarters, easy to extend when away from car, and I end up using metered parking much more. Simple and effective. Bravo.
I always use Way if I can it's very easy to use you know exactly when your times up. As they text you ten minutes before it's up. And you can extend the time if you need to. Never get a ticket again. Many thanks Way
I love this app! Has saved me many a parking ticket when I've had to extend my parking or when I've not had change. I am always bitterly disappointed when I go to a car park and realise they don't have Way! Love the new location feature so I don't even have to look at the machine! Keep up the good work guys!
Much improved, doesn't seem to hang for ages and parking selection and paying now much easier and faster.
Brilliant service because of pepoles don't keep always coins in there pockets. It's cheaper than paying at the machine by quite a bit. It does solve the problem if meetings overrun as you can just extend your time over the phone. I like the vat invoice that makes life simple, what about a monthly invoice for business users or a discount for business users?
Another great app I've been using for years. Easy to use, parking available everywhere I go in NY. Really quick, no complaints.
Wish I'd downloaded the app long before now. Makes life a lot easier. Easy way to pay for your parking.
Buyer Beware! This company is a scam. They take your money but when you decide to cancel they deceptively set up the refund so that you get a credit with Way and not a refund to your card. If you call and ask that it go back to your credit card, they will tell you it can't be done. This is borderline criminal and the only reason they are getting 1 star is because I can't leave none! I recommend you go with another company or do it yourself and save the same amount of money. STAY AWAY FROM THESE THIEVES!
Great service. Always friendly and helpful from beginner nag to end. This is the second time that we have used Way and have been satisfies both times. Is is very nice to be picked up at our car and then delivered back to it. We have not had any issue with the driver weather is be a red eye flight or mid day flight. We will use Way again in the future.
Always great staff and service. Parked in Way this time and had a nice clean washed truck when I got home. Worth the little extra. Great customer service... thank you!
Our experience with Way was great! With our account, we were able to pull in and park smoothly and exit the same. The drivers were prompt and courteous with almost no lag time from pick up to door and back. We will certainly use Way for our next trip!
As always, great customer experience and an ease to do business with. Everything just lines up when I choose Way Airport Parking. Thank you!
My son turned me on to Way. Excellent experience! Very courteous and helpful drivers and prompt service to airport and return. This will be my go to parking at Way Parking
Answer: Hi All, We ensure you that Way is a legit business that operates services for vehicles including: Parking, Car Washes, Insurance and more! We see that there have been a few recent and past experiences we would like to address and we are so sorry to hear about these occurrences. Please keep in mind, Way.com does not own or operate any facility on our platform and only operate as the third-party booking agent. If you have encountered parking issues, we apologize and ask that you email support@way.com so our team can reach out to our partner and make them aware of the operation at their facility. Way Partners with multiple parking companies to ensure you have the best rates when traveling with friends and family. All of our Partners are required to update their rates, shuttle operation, and hours of operation. Booking Issues: 1. Double Booking: If you experiences a double or duplicate charge we ask that you email our team so we can assist you with your concern directly. 2. Refund Policy: Our Refund Policy is flexible, and you can cancel any booking for a full refund before the day of Check-In. If you request for a refund after the date and time of Check-In, our team will need additional information to process. We understand that during travel it is extremely important to have the best experience and less stress. 3. Shuttle Policy: Shuttle services are complementary to all bookings. Shuttles are not charged to any service on our platform, and refunds cannot be processed for a complementary service. 4. Third-Party Fees: Since Way does not own or operate any of the facilities on our platform we cannot be held liable for operational issues at the partners parking location or ride-share expenses. 5. Facility Issues: We ask customers to email support@way.com for concerns at the lot regarding, rates, QR Code issues etc. so we can address the concerns with the lot operator management directly. Again, we appreciate all concerns, and ensure all of our customers that we want to assist the best way possible and make sure your experience is pleasant. Best, Way Team
Answer: Dispute with your bank immediately, they don't give refunds eventhough their cancellation policy States full refund. It's a scam!
Hi Joseph,
Thank you for providing your feedback to our team here at Way.com. We are saddened to hear about your overall experience with our cancellation process. We would like to further investigate this feedback and resolve any inquiries you may have. Way.com is not a scam business as we provide services all around the country that are being used daily. Please feel free to DM us directly, and we'll make this right! Again, we appreciate you voicing your experience regarding our cancellation process.
-Way.com Team