The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
This is a fabulous app that I've used for a couple of years - Primarily in San Francisco, but other locations as well. It pays the meter, alerts me when the time grows short and even lets me add money to meter while participating in a meeting.
This app is amazing, can use in many places & parking areas. Allows to store numerous vehicles & payment options. Great notifications about expiry time, options of extending parking without having to return to vehicle, plus even shows map to locate Carpark Your parked in. Sometimes had a problem when using, but think due to poor network signal. Recommended app 5*
Hi Billie,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
-Way.com Team
Great. No more driving round to find a parking space, I know exactly where I'm going to park before I leave home and no more extortionate parking fees at the end of a day out. I can choose how much I want to pay, I can view the carpark before purchasing the parking space and I can pay before setting out on my journey. Love it.
Hi Vivian,
Thank you for sharing this review. We always want all users to be informed of when and where to go when booking through our platform. We cant wait to see you book with us more in the near future!
-Way.com Team
Very happy with this app has saved me loads of time and money above all takes the stress out of finding a parking space or parking somewhere that you're not too sure about and you might get ticketed very happy with this app
Hi Darryl,
We strive to meet all customer expectations and provide a competitive price for the services being offered on our app. We hope to continue providing you with an easy source to book using our app. Hope to see you soon!
-Way.com Team
So far so good. Does what it should. Nice that you can add extra time to your parking without returning to your car. And reminders when ticket is about to expire.
Hi Anita,
Thanks for sharing your review. We will always continue to provide an easy route for booking the services needed on our platform. We hope to see you book with us in the future!
-Way.com Team
Good app which is easy to use and saves a lot of time. No need to worry about running out of time again as you can easily extend the period via the app.
Hi Darla,
Thank you so much for taking the time to leave us this amazing review.
-Way.com Team
Easy to set up and use. I found bargain safe parking very near to JFK airport. Messaged with a query which was easy and simple and satisfactory reply received which is more than a lot of the service industry.
I have used this app many times and it is extremely reliable. I have a van and the information on space and height restrictions on each space is invaluable. Excellent customer service by phone or email as a backup.
Hi Tommie,
We appreciate your feedback provided on our business. We will continue to strive to provide an efficient service when booking on our platform and reaching out to our support team. They will glad to read what you have written, We hope to see you again soon.
-Way.com Team
Very quick and easy to set up it only takes minutes and a few seconds more to make payment, confirms parking allowed as soon as payment is confirmed and best of all no need to route around for loose change... Great!
Hi Viola,
We are glad to hear your experience with our booking process was seamless. We hope you enjoy your services booked and look forward to seeing you more in the future!
-Way.com Team
This app is so useful. Finding great value spaces plus easy payment for some car parks. Using regularly and saving money. App easy to use.
Thank you so much for your kind words, Sylvester. We really appreciate you taking the time out to share your experience with us.
Cheers,
Seems to work ok, takes me money fine but it does make parking easier nice to have reminders when your tickets about to expire
Hi Duane,
Thank you for sharing your review of our business. We hope to see you book with us again in the near future!
Way.com
Great experience. App was easy to use, directions to the space were perfect, and to top it all, my car had been washed when I came to collect!
We appreciate your wonderful feedback Antonio! We're excited to hear our services met all expectations during your experience. Thanks for sharing!
-Way.com Team
Great for getting best value fir money and using the private parking spaces instead of main car parks can save a small fortune!
Hi Nancy,
We can't thank you enough for sharing this review of our business. We look forward to seeing more in the future!
-Way.com Team
Out of all the parking apps I have tried, this is THE best. I love it that I can park in new places and know there is a very, very good chance this is covered by Way. I get instant notification of my purchase, choice to extend if I want to, I cannot fault this app at all. I LOVE IT! Nice one.
Hi Belinda,
We appreciate you taking the time to share your review. Thanks for your kind words and we look forward to seeing you again.
-Way.com Team
This app is phenomenal! It sends me reminders that I need to add time or hurry up and finish what I'm doing. In addition - no receipts to carry, I have multiple cards on file for personal or business expenses, and the receipts come via email! But the single best thing about this - I don't have to wait for the meter/station to take care of my transaction. 90% of the times I parked and then tried to pay, it took way too long - and then, half the time the transaction didn't even go through! The people you have on phone duty are wonderful! Thanks!
Hi Levi,
We are very happy to have read this review. Our staff will be delighted to see what you have written as they work hard to ensure a seamless experience when using our platform. We hope to see you again!
-Way.com Team
Great App. What it does for me and other users is amazing. No more need to run back to the parking meter or pay station. The text message alerts are useful. The only thing to watch out is when the network is not working or available. Sometimes one needs to turn off wifi and use one's data to connect.
Hi Lee,
Thanks for taking the time to share your feedback. We are glad you are enjoying our mobile app while seaching for parking. We want to be sure all customer expectations are being met from start to finish. We hope to see you book with us in the near future!
-Way.com Team
Two prior booking withWay.com for parking reservations went well. My December 2020 experience was horrible and makes it appear prior successful bookings was just fortunate. In December 2020, I cancelled two parking reservations at NYC-LGA more than 48 hours in advance. Received Way.com confirmation that says refund processed on both, but never received refund. Questioned Way.com and told I have Waybucks. I disputed with credit card company since Way.com would not process refund. Juan G at Way.com sent several emails requesting I withdraw bank dispute so Way.com could process the refund. If they had issues refund when asked, there would be no bank dispute. Appears Way.com does not like credit card chargebacks as it costs then money. Be sure to screenshot every transaction - especially cancellations- and if one to Way.com does not resolve the issue, head straight to your bank for a chargeback. Dealing with Way.com direct will get you nowhere.
Hi Dalton,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. This was an uncommon instance. Your feedback helps us improve our daily relations with our users and understand their inquiries to assist in the best way we can. Please feel free to contact our support team at Support@Way.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
-Way.com Team
Works well I wasn't sure at first. But it allows you to pay for the minute and sends you reminders when ending
Hi,
Thank you for sharing this feedback. We hope to continue providing you with a useful app that will give you all the information needed regarding your reservations. We hope to see you book again!
-Way.com Team
*********Great app. Well done developers.***** It's very usefull and awesome app helping all the people to get information about what's happening in their city & nearby. Great app ever I had seen in app store. I really appreciate the developer to give us an app which is such helpfull to us. Countless five stars from me.
Hi Theresa,
Thanks for sharing your review, Our staff will be delighted to see what you have written. We will continue to strive to provide an all-around efficient App for daily use. We look forward to seeing you book in the future!
-Way.com Team
This app is insane! Apparently theres a lot to do in my small city. Now I can't say I have nothing exciting to do on my days off from work xD
Hi Gilbert,
We are glad to hear our app provides you with many things to do around your area. We will continue to provide such information for our users so there is never speculation of what to do around your area. We look forward to seeing you book with us!
-Way.com Team
Answer: Hi All, We ensure you that Way is a legit business that operates services for vehicles including: Parking, Car Washes, Insurance and more! We see that there have been a few recent and past experiences we would like to address and we are so sorry to hear about these occurrences. Please keep in mind, Way.com does not own or operate any facility on our platform and only operate as the third-party booking agent. If you have encountered parking issues, we apologize and ask that you email support@way.com so our team can reach out to our partner and make them aware of the operation at their facility. Way Partners with multiple parking companies to ensure you have the best rates when traveling with friends and family. All of our Partners are required to update their rates, shuttle operation, and hours of operation. Booking Issues: 1. Double Booking: If you experiences a double or duplicate charge we ask that you email our team so we can assist you with your concern directly. 2. Refund Policy: Our Refund Policy is flexible, and you can cancel any booking for a full refund before the day of Check-In. If you request for a refund after the date and time of Check-In, our team will need additional information to process. We understand that during travel it is extremely important to have the best experience and less stress. 3. Shuttle Policy: Shuttle services are complementary to all bookings. Shuttles are not charged to any service on our platform, and refunds cannot be processed for a complementary service. 4. Third-Party Fees: Since Way does not own or operate any of the facilities on our platform we cannot be held liable for operational issues at the partners parking location or ride-share expenses. 5. Facility Issues: We ask customers to email support@way.com for concerns at the lot regarding, rates, QR Code issues etc. so we can address the concerns with the lot operator management directly. Again, we appreciate all concerns, and ensure all of our customers that we want to assist the best way possible and make sure your experience is pleasant. Best, Way Team
Answer: Dispute with your bank immediately, they don't give refunds eventhough their cancellation policy States full refund. It's a scam!
HI Massey,
We are very happy to hear you are having a wonderful time using our mobile app for your parking services. Our team strives to provide an efficient platform for users to book at ease. We will be sure to share this with our team for their recognition as they work hard daily to achieve such reviews. Thanks again for sharing!
-Way.com Team