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WayReviews 974

2.8
way.com

Way Reviews Summary

The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
504
value
467
shipping
240
returns
384
quality
410
This company does not typically respond to reviews
New York
1 review
0 helpful votes
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Disappointed
August 17, 2021

Reserved parking to fly out of the Philadelphia Airport at the Hawthorne Suites with the expectation that there would be a shuttle to the airport. Well, there was none! Spent an additional $40 on top of the $40 spent to park to get to and from the airport. Must say it would have been helpful to know ahead of time that there was no shuttle service. Thank God I had a great cab driver. This app should provide better information.

Date of experience: August 17, 2021
California
1 review
3 helpful votes
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Stay Away from Way
August 16, 2021

Way.com is a SCAM. I tried parking and there was a chain across the driveway of the lot. I almost missed my flight. I can't get a refund. You cannot speak to a live person, which is convenient for them, but not their customers. If you want to miss your flight, then by all means, go ahead and use their services.

Date of experience: August 16, 2021
Way S. — Way Rep
over a year old

Hi Jodi,

We are truly sorry to hear about your recent experience. We can assure you our business is not a scam as we are in partnerships with many large corporations across the country who use our services without issue. Our team would like to look further into this issue for you and get this resolved. Please feel free to send us a direct message with your contact details along with your order details and our team will be glad to reach out to speak with you further.

Thank you for sharing this with us, We hope to resolve this with you in a timely manner.

-Way.com Team

Washington
1 review
0 helpful votes
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Good job, guys. Making it easier for people to organize and have fun while at the same time making it easier to collect event, parking fees.

Date of experience: August 16, 2021
Washington
1 review
0 helpful votes
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Makes parking quicker and easier. Really convenient as I use on street parking at various locations but just need one app.

Date of experience: August 15, 2021
California
1 review
0 helpful votes
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Parking lifesaver Incredibly useful app for anyone who needs to know where to park in New York. Simple and easy to use. Great app.

Date of experience: August 13, 2021
California
1 review
0 helpful votes
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Great parking service. It's also informative, detailed, and they always have a wide variety of shows and events that you can choose from.

Date of experience: August 13, 2021
Texas
1 review
0 helpful votes
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Quick park
August 14, 2021

This app is everything! I always know what's going on in the surrounding area! Way site and app have saved me $100s, probably $1000s, over the years.

Date of experience: August 13, 2021
Texas
1 review
0 helpful votes
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Great experience
August 14, 2021

$10 for 3 hours I just paid $10 to park 3 hours in downtown Chicago! Download the app and use it. It works!

Date of experience: August 13, 2021
California
1 review
0 helpful votes
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Help me a lot!
August 14, 2021

Simply Brilliant by far the best parking app out there. User friendly and instinctive to use, this app facilitates car commutes in many ways. Strongly recommending it

Date of experience: August 13, 2021
California
1 review
0 helpful votes
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Saves me $$$
August 13, 2021

Travel a lot for work so helps find what I need in the local areas I am unfamiliar with. Makes parking so easy. Love not having to worry about change. So easy to use too

Date of experience: August 13, 2021
California
1 review
0 helpful votes
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Money saver
August 13, 2021

Highly recommended! Thank you for your response! It's quite rare for developers to interact with their clients, so I truly appreciate this! Please give my regards to Way

Date of experience: August 13, 2021
Oregon
1 review
0 helpful votes
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Parking was able to find a space to park in Manhattan. The map was useful to find my way around when some spaces were used, so I drove around the area slowly, trying to stay near to where I wanted to be, looking for the next closest space. Very helpful App. I'll use this again.

Date of experience: August 12, 2021
Virginia
1 review
0 helpful votes
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This app is clear simple and so easy to use it tells you what you want to know, this is the first time i've enjoyed an app well enough to review top marks brilliant app!

Date of experience: August 12, 2021
Florida
1 review
0 helpful votes
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My love app
August 13, 2021

Getting better and better This app is very useful and moreover it's very easy to use. Use it all the time. More comprehensive then any other I've tried.

Date of experience: August 12, 2021
Delaware
1 review
0 helpful votes
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Very good and very useful. It has helped me avoid parking in the wrong places and getting penalty ticket as a result. Thanks a lot.

Date of experience: August 11, 2021
Florida
1 review
0 helpful votes
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Save time & money
August 11, 2021

Great app. Very convenient for places like nyc Reliable too, I've not come across any of the data in the app being wrong thus far and I've been regularly using it for more than a year. If you've ever felt like finding a parking space in a large city is a chore and a headache, this app will definitely help alleviate that feeling.

Date of experience: August 10, 2021
California
1 review
0 helpful votes
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Better than others
August 11, 2021

Simply great parking service! This app is absolutely perfect! I use it every day, all day! It shows me the parkings and number of bays, prices and even ways to pay... I don't waste my time in Central London anymore, wandering around and staring the boards!

Date of experience: August 10, 2021
New York
1 review
0 helpful votes
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Give you many thanks
August 11, 2021

I have never written any review for any app, but this app is my dose of entertainment, keep it coming folks, gud work:-

Date of experience: August 10, 2021
California
1 review
1 helpful vote
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Con artists & garbage
August 9, 2021

I paid for and arrived at a hotel to park before a flight and the hotel had no affiliation. Way.com was literally charging people for parking at a hotel that tows cars unassociated with hotel guests. The hotel said they had contacted way to ask that they stop sending random travelers to park at their hotel, and had no affiliation at all.

These people are oily, con artists. They did refund my money, but I missed a funeral after missing my flight after getting called back to the hotel to figure out why I had parked there. I ended up showing my receipt and not getting a ticket, but these $#*!s are just complete liars. They owe me a lot more than my refunded money.

This is just the $#*!tiest business and a total fraud charging people for a 100% fictional service. Absolute garbage.

Date of experience: August 9, 2021
Illinois
1 review
0 helpful votes
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Had features and had potential Great app. It had location based suggested parking by the airport. Helps with parking in my hometown and in the city.

Date of experience: August 8, 2021

From the business

Platform For Consumer Services


way.com
Fremont,, CA, United States