The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
Reserved parking to fly out of the Philadelphia Airport at the Hawthorne Suites with the expectation that there would be a shuttle to the airport. Well, there was none! Spent an additional $40 on top of the $40 spent to park to get to and from the airport. Must say it would have been helpful to know ahead of time that there was no shuttle service. Thank God I had a great cab driver. This app should provide better information.
Way.com is a SCAM. I tried parking and there was a chain across the driveway of the lot. I almost missed my flight. I can't get a refund. You cannot speak to a live person, which is convenient for them, but not their customers. If you want to miss your flight, then by all means, go ahead and use their services.
Good job, guys. Making it easier for people to organize and have fun while at the same time making it easier to collect event, parking fees.
Makes parking quicker and easier. Really convenient as I use on street parking at various locations but just need one app.
Parking lifesaver Incredibly useful app for anyone who needs to know where to park in New York. Simple and easy to use. Great app.
Great parking service. It's also informative, detailed, and they always have a wide variety of shows and events that you can choose from.
This app is everything! I always know what's going on in the surrounding area! Way site and app have saved me $100s, probably $1000s, over the years.
$10 for 3 hours I just paid $10 to park 3 hours in downtown Chicago! Download the app and use it. It works!
Simply Brilliant by far the best parking app out there. User friendly and instinctive to use, this app facilitates car commutes in many ways. Strongly recommending it
Travel a lot for work so helps find what I need in the local areas I am unfamiliar with. Makes parking so easy. Love not having to worry about change. So easy to use too
Highly recommended! Thank you for your response! It's quite rare for developers to interact with their clients, so I truly appreciate this! Please give my regards to Way
Parking was able to find a space to park in Manhattan. The map was useful to find my way around when some spaces were used, so I drove around the area slowly, trying to stay near to where I wanted to be, looking for the next closest space. Very helpful App. I'll use this again.
This app is clear simple and so easy to use it tells you what you want to know, this is the first time i've enjoyed an app well enough to review top marks brilliant app!
Getting better and better This app is very useful and moreover it's very easy to use. Use it all the time. More comprehensive then any other I've tried.
Very good and very useful. It has helped me avoid parking in the wrong places and getting penalty ticket as a result. Thanks a lot.
Great app. Very convenient for places like nyc Reliable too, I've not come across any of the data in the app being wrong thus far and I've been regularly using it for more than a year. If you've ever felt like finding a parking space in a large city is a chore and a headache, this app will definitely help alleviate that feeling.
Simply great parking service! This app is absolutely perfect! I use it every day, all day! It shows me the parkings and number of bays, prices and even ways to pay... I don't waste my time in Central London anymore, wandering around and staring the boards!
I have never written any review for any app, but this app is my dose of entertainment, keep it coming folks, gud work:-
I paid for and arrived at a hotel to park before a flight and the hotel had no affiliation. Way.com was literally charging people for parking at a hotel that tows cars unassociated with hotel guests. The hotel said they had contacted way to ask that they stop sending random travelers to park at their hotel, and had no affiliation at all.
These people are oily, con artists. They did refund my money, but I missed a funeral after missing my flight after getting called back to the hotel to figure out why I had parked there. I ended up showing my receipt and not getting a ticket, but these $#*!s are just complete liars. They owe me a lot more than my refunded money.
This is just the $#*!tiest business and a total fraud charging people for a 100% fictional service. Absolute garbage.
Had features and had potential Great app. It had location based suggested parking by the airport. Helps with parking in my hometown and in the city.
Answer: Hi All, We ensure you that Way is a legit business that operates services for vehicles including: Parking, Car Washes, Insurance and more! We see that there have been a few recent and past experiences we would like to address and we are so sorry to hear about these occurrences. Please keep in mind, Way.com does not own or operate any facility on our platform and only operate as the third-party booking agent. If you have encountered parking issues, we apologize and ask that you email support@way.com so our team can reach out to our partner and make them aware of the operation at their facility. Way Partners with multiple parking companies to ensure you have the best rates when traveling with friends and family. All of our Partners are required to update their rates, shuttle operation, and hours of operation. Booking Issues: 1. Double Booking: If you experiences a double or duplicate charge we ask that you email our team so we can assist you with your concern directly. 2. Refund Policy: Our Refund Policy is flexible, and you can cancel any booking for a full refund before the day of Check-In. If you request for a refund after the date and time of Check-In, our team will need additional information to process. We understand that during travel it is extremely important to have the best experience and less stress. 3. Shuttle Policy: Shuttle services are complementary to all bookings. Shuttles are not charged to any service on our platform, and refunds cannot be processed for a complementary service. 4. Third-Party Fees: Since Way does not own or operate any of the facilities on our platform we cannot be held liable for operational issues at the partners parking location or ride-share expenses. 5. Facility Issues: We ask customers to email support@way.com for concerns at the lot regarding, rates, QR Code issues etc. so we can address the concerns with the lot operator management directly. Again, we appreciate all concerns, and ensure all of our customers that we want to assist the best way possible and make sure your experience is pleasant. Best, Way Team
Answer: Dispute with your bank immediately, they don't give refunds eventhough their cancellation policy States full refund. It's a scam!
Hi Jodi,
We are truly sorry to hear about your recent experience. We can assure you our business is not a scam as we are in partnerships with many large corporations across the country who use our services without issue. Our team would like to look further into this issue for you and get this resolved. Please feel free to send us a direct message with your contact details along with your order details and our team will be glad to reach out to speak with you further.
Thank you for sharing this with us, We hope to resolve this with you in a timely manner.
-Way.com Team