Waste Connections

Is 0 stars an option? Waste connections bought out our former private trash company with no notice from either company. They have not picked up three times in 5 weeks (2 recycles and 1 trash) despite the cans being on the curb the night before. After emailing multiple times, you only receive automated responses saying someone will contact you. NOPE! I've called to report no recycle pick up 2x, customer service agent proceeded to say "we don't pick up recycling". Then I asked for that can to be picked up and a refund for the prepaid separate charge for recycling I was told NO to both. Customer service agent said my bill won't change even if I got rid of the recycling despite having 2 distinct charges on my invoice for trash cans and a recycle can. I demanded a call from management and was told "Kyle" will give you a call back. NOPE! Now today our trash is not being picked up. Their business model appears to be that of theiving A$$——-, they charge you for services the repeatedly do not provide. Customer service is the absolute worst I have ever seen.

I WANT TO RATE NEG 10 STARTS. NO PICKUP 3 MONTHS. CALL AND EMAIL SERVAL TIMES. KEEP MAKE UP EXCUSES. THE GATE WAS LOCKED. NO ONE THERE ON SUNDAY. GPS SHOW THE TRUCK WAS THERE YESTERDAY. DO NOT USE THEM. TRY TO FIND ANOTHER COMPANY.

Worse trash company ever, they use to pick up the few trash bags that were left outside your can and then they just simply stopped. I would have understood if they wanted you to pay for an extra can but I wasn't even aware of that option. They don't bother communicating with you when it comes to changes. I called afterwards to complain and they told me my other option would be to get another can but that they would promise to pick up the bags the next week. So after upgrading, they still failed to pick up my extra bags the next wednesday. Of course i called and they said they would promise to expedite picking up my trash and expedite getting me my new can. Nothing was expedited, they simply just lied and on trash day they once again just left my extra bags out in the corner. My wife called them only to be told that I lied on our conversation and that the bags are not even worth the extra can because there are too many. Of course it's too many, you've already denied me 3 weeks of picking them up! This company is unprofessional and instead of helping out the customer they simply just lie and try to make it your fault. They are lucky that there are only a few companies picking up in our area or everyone would have left them by now. At this point, I'll rather pay more for a more expensive company than keep dealing with them. They could have apologized and make things right but that's obviously beyond them.

Do not waste your time with these people they are the worst! They will increase your bill monthly then talk rude and avoid your calls save yourself time and go another direction read all the reviews! DO NOT USE THUS SERVICE!

YOU'RE FIRED! Termination of service is effective immediately. Your work performance is an overall failure. Your customer service is non-existent. You were due to pick up April 29,2021 robo call said you would pick up April 30. Driver did not empty tote. He only took a couple of bags from top of tote. I called on May 2, you said will pick up on May 6. Again, driver did not empty tote, only took overflow bags from ground next to tote. I called May 7, you told me you would positively send truck that day. No truck that day, nor the next, nor the next, nor the next... Several missed pick-ups in a row. 20 to 30 minute long wait times to talk to customer service, if you can even reach them. Left voice mail 5 times, no call back. Been with them many years, was a good service provider, not any more, they don't care. Tote has not been emptied in 20 days and counting. Trash piled up and strewn about the alley by raccoons. I sweep and clean up after you every day. Company has become a train wreck. I hired your competitor. Send remaining unused funds to address you have on file.

They did not even attempt to pick up my trash that WAS sitting by the road i called the company and after an hour wait i guess they must get a lot of complaints i got nothing but the run around from the woman on the phone telling me they would not be picking up my trash better luck next week DO NOT USE THIS COMPANY! They are not the cheapest by far and they are not wroth all the hassle you will go through the have made zero effort to help in anyway and this is not the first or the second or even the third time i have had to deal with this trust me save yourself the headache and look elsewhere if not do not say i did not warn you!

I am very upset with this company at the moment. I had a bulk pickup scheduled for yesterday 4/6/21 for a King sized pillowtop mattress. Knowing full well the item needing to be picked up only one person was sent out on the truck. In trying to load it the mattress was ripped leaving pieces of mattress in my yard. The driver was unable to load it himself and left it on the sidewalk/in our yard. 35 minutes later when I still had not received any word as to why the mattress had not been removed I called the company and was told that someone would be by today 4/7 to pick it up. As of 1pm today it still has not been picked up, when my husband called to see what was going on he was told it would not be picked up until Friday. This is extremely unprofessional to change the date on us. When I called just for further communication I was transferred twice before I reached a supervisor, Cole (I believe), he was very condescending while talking to me. He stated that the only reason I was not informed of the pickup not happening was because I called too quickly to find out what happened. I am very dissatisfied with the service that we have received regarding this matter.

Once a month we have bulk items picked up by Waste Connections - they always go smoothly no matter rain, snow, or wind. Alyssa in customer service is the best!

This trash company has a 50% pick up rate for over a year. I'd like to attach a picture of my truck full of trash that I have to haul to the dump and pay to have to do it. Funny thing though they never failed to get me a bill. Try to cancel it and they put you on HOLD for well... right now its been 20 minutes. (coming back because I am still writing this... its been 30).

The newest thing - they will change the service date on you from Wednesday to Tuesday, like they did to me, and never tell you. No email, no letter, no call, but after 4 weeks of this I ran down the trash truck and asked - they said it was always Tuesday. I am not stupid and I have been putting my trash out on the curb on Tuesday night for a Wednesday morning pickup for 11 months. They say, "nope always been Tuesday." Where are we living? What company runs like this?

Now, I am wasting more and more time just trying to cancel this service, so they don't send me a collection notice. When it was a Wednesday pickup it was still horrible, for instance, after they miss two weeks in a row they will refuse to take extra trash, because you are over your limit. The extra trash THEY missed the week before. This company should be out of business and I am starting today by canceling. NO MATTER WHAT IT TAKES. I'll hire an attorney before I pay them another dime.

I'm going to post this same complaint on social media and everywhere I can until I get a refund and my service canceled. I am sooooo frustrated it hurts. I run an air BNB and my garage now smells like garbage. UGGG, I can't say enough bad things here.

Great Service - I want to tell you how great NIKKI POWELL was helping me set up my account. It is so nice to work with a Customer Service rep who really cares! She was absolutely Awesome! Thank you!

High prices compared to other waste management. Piss poor customer service - hour wait time when calling, no return to phone messages or emails.

Tyler is the driver that picks up our trash cart in Mart, TX. He is a very nice and friendly young man.

TO ROBEDRTO, RICH TRUCK *******

YOU ARED AMAZING HELPING THE COMMUNITY DAILY AND TAKED PRIDE AND CARE. THESE GUYS HELPED ME WITH MY TRASH TODAY AND IT WAS A HUGE LOAD THAT THE OTHER GUYS KEPT MISSING WED APPREDCIATE WHAT YOU DID FOR US TODAY YOU DESERVE A RAISE!

SIGNED OWNER 203 S LAKESHORE OCOEE

You're better off burning your trash then having this company show up. At least once a week they miss both my neighbor and my trash.

Giving the 5 star because of great service by Luis Orozco (Trash Pickup driver, and not for recycling). Recycling services sucks.

(WAXAHACHIE TX). Waste Connection WORST SERVICE EVER. They have a 1.75 stars out of 5 says it all. For years I've had trouble getting trash pickup. They have no set time, come at 7am, 1pm, 3pm, OR NOT AT ALL. I ask to speak to a super, they say one will call. THEY NEVER HAVE. Calling after 5, you get a machine. AND NO WAY TO LEAVE A MESSAGE. TIMES WHEN MY TRASH HAS WAITED 2 DAYS FOR PICK UP LEAVING ME NO CONTAINER. IVE CALLED 9 7 2-289-6587. 9 7 2-9 39-8836. 9 72-389-6814. 2 1 4-748-5221, NO ONE ANSWERS AFTER 5, AUTO ANSWER, "ofc closed,call back". Thing is, I call at 4;00pm and they say, it'll be pickup up. BUT THE TRASH DOESN'T GET PICKED UP! Waste Connection,UNPROFESSIONAL. HORRIBLE COMPANY. Paying for no service is stressful.

Where do I start? I highly encourage potential customers of Waste Connections to look elsewhere. Also current customers who plan on cancelling should cancel sooner versus later.

Based on recommendations we started with Springs Waste in 2020 when we moved to the Springs. Once Waste Connections took over the service keeps degrading and the price keeps going up. We have had frequent missed pick ups. There is never credits given for missed pick ups. The joke in our neighborhood is that it is sunny or rainy or too cold or too hot... therefore don't expect Waste Connections to pick up. However, given all of that, every bill has an increased rate.

Waste Connections encourages you to download their app in order to have the latest communications and updates. Unfortunately, their app is not accurate and doesn't send the right notifications for holiday pick up.

I've called and left a message in the past to report a missed pick up and no one has ever called back. When I do get a customer service representative on the phone they often do not have the answer or give the answer I want to hear ("we'll be back today to pick up your missed recycling"... but they never come back).

Today (6/24) was the final straw and I cancelled our service. The representative was unable to tell me when they could come pick up our missed service. They agreed to cancel but they are unable to pick up bins until 9/7(!) I requested to speak to management and they refused.

In closing, if you are researching which trash company to go with, do not start service with Waste Connections! If you are Waste Connections, please review this constructive feedback.

We have a lot of military in our area who periodically move. Waste Connections does a great job of keeping out neighborhood clean!