Waste Connections

My previous company sold out to this company. It didn't take long to go down hill quickly. 3 weeks ago they left half the trash in the tote. Next week, no service at all. This week the only thing left is the plastic tote. No metal handle, no wheels. Just the plastic tote. I have had other companies in the past. I HAVE NEVER EXPERIENCED SUCH POOR SERVICE!

I workeed with Cheria and couldnt have been happier with the results of the services provided. She was able to help me find a solution to my problem and she did so with much patience and professionalism. Thank you Cheria

TO AVOID ABSOLUTELY!
They did not take my reclycling garbages for weeks and do not offer me any refund. I called them tree times and I am still waiting for an answer.
They are very expansive ( 3 times more than Solar sanitation) and try to screw you up.
This company is a joke.

Failed to pick up trash on numerous occasions. Called customer service every day for a week. They ended up to be the rudest people i have ever dealt with in my 65 years of life

Request to empty bin fulfilled as scheduled. I called & left message on a holiday - very quick to respond. Customer Sales Coordinator followed up with an email.
Much appreciated!

Waste Connections is by far the worst waste company in Calgary to deal with - there is not a low enough scale to put them on - their management staff will do nothing to help resolve an issue - they charge for services like Fuel and Environmental charges every month whether they dump your bin or not - their auto renewal contracts are next to impossible to get out of - they require REGISTERED LETTERS in a very Specific time frame other wise you are renewed and stuff you and your company and there is nothing they will do for you - They even cancelled our service agreement via an e-mail and yet continued to insist that we were still under contract

I literally just want to rent a large dumpster because Im moving and YOU CANNOT GET ANY CUSTOMER SERVICE OR HELP! THEY CAN TAKE YOUR MONEY BUT YOU CANNOT GET ANY ASSISTANCE! THIER POOR EXCUSE OF A VIRTUAL ASSISTANT IS LITERALLY A JOKE!

We ordered a roll away to do some farm clean up. They were fantastic to work with and made it so easy to communicate and take care of our needs!
Stacey Smith

WORST TRASH COMPANY in Colorado. This is a huge scam, they raise my bill $30-40 every billing cycle I am being changes for than $100 over what I stated with. My neighbors who have been with them for YEARs pay half what I do, I have seen all their bills. Beware if you are a new home owner!
Customer service is trash, sit on phone for an hour+ and they are rude to you. I had one cancel my account and when I made my payment I was charged $40 to be reinstated... DO NOT USE, I pay over $700 a year for one bag of trash a week and recycling twice a month.

I live out in a small town and all that ever happens is they'll pick the trash up and then they'll leave trash all the way down the block as seen in the photo. The worst part is, its been happening the whole time since the first year I moved here. AND ILL GET FINED BY THE CITY IF I DON'T PICK IT UP! But isn't that why we pay y'all? To actually take care of the trash problem instead of just dragging our trash down the street? I'm sorry but yalls service is just terrible and not worthy of my money. I'm very disappointed.

This company should be reported to the BBB and and fined heavily for the brain damage of dealing with them. If you have a choice these guys are the absolute worst so avoid at all costs

My dad passed away and signed a contract with them in 2014 for 50 bucks
The contract is suppose to be over in 2019 but it has a clause where it automatically renews for another 5 years. They are taking advantage of us because of dads death. He died right when the renewal would have stopped JUST BEWARE THEY DONT TELL YOU ANYTHING ABOUT AN AUTOMATIC RENEWAL! In addition our ratew has gone up 80 percent since he died two years ago in November. Talked to many people and I am now dealing with a manage
I will let you know how this play out. PLEASE READ AND OPT OUT OF THE AUTOMATIC RENEWAL. I know my dad would have said no but he is dead and the original sales person is gone so they are taking advantage of the situation SO SAD
Bad customer service and we are trapped! If they do something for us I will let you all know right now nothing! 30 phone calls later

I work for Real Property Management Solutions and I had a tenant issue regarding Recycling bins that needed to be replaced and Christine went above and beyond for me and I really appreciate her politeness and attentiveness to the situation. Kathy Rollins

My attempt was to advise the pick up person that I paid for bill removal, he refused to speak to me as if I wasn't there, then drove away. Still no resolution

I have NEVER been treated so poorly by a service provider. My personal experience with Waste Connections was horrendous. I did not sign up with this company, they gained my account by purchasing the company I was using. They immediately hiked my prices. When I called to inquire, they offered to reduce them, then proceeded to hike my price every single billing period since. Every time I was billed, my price climbed. I was also charged numerous fees that I should not have been charged. They missed several pickups. I could never get in contact with customer service. After the 6th price increase, I was over it. I didn't even care at that point what I had to pay, or if I received another pickup from them... I just wanted out from under this unethical company. When I was finally able to talk to someone, she was confrontational, rude, and assuming. I requested they cancel my service immediately, and I changed companies. I was with my prior service provider (before the acquisition) for almost a decade. I never knew I could miss any company that much. Waste Connections has been a nightmare and they treat their customers terribly. I absolutely understand why so many people on social media are posting bad experiences, and bailing on them. This is the only time I have ever wanted to pay someone whatever they wanted (that I shouldn't even owe), in order to never have to be in contact with them again. I will never forget how poorly they handled my account.

They told me il100 sq feet of of bulk i ad 75 i measured it and they just drove right past didn't pick it up tell me why just left it there I had to rent a truck a drive to the dump i wish RAD still did my pick up

They hardly pick up on schedule. They never stick to their schedule. When they pick up trash they leave most of it in the bottom! And customer service never gives you a straight answer

La Casita Gastown loves to work with Waste Connections. Specially with Maria, our customer service, she always has solutions and the best deals for us. Thank you!