Kaytlyn F.

I am very upset with this company at the moment. I had a bulk pickup scheduled for yesterday 4/6/21 for a King sized pillowtop mattress. Knowing full well the item needing to be picked up only one person was sent out on the truck. In trying to load it the mattress was ripped leaving pieces of mattress in my yard. The driver was unable to load it himself and left it on the sidewalk/in our yard. 35 minutes later when I still had not received any word as to why the mattress had not been removed I called the company and was told that someone would be by today 4/7 to pick it up. As of 1pm today it still has not been picked up, when my husband called to see what was going on he was told it would not be picked up until Friday. This is extremely unprofessional to change the date on us. When I called just for further communication I was transferred twice before I reached a supervisor, Cole (I believe), he was very condescending while talking to me. He stated that the only reason I was not informed of the pickup not happening was because I called too quickly to find out what happened. I am very dissatisfied with the service that we have received regarding this matter.