Ted N.

YOU'RE FIRED! Termination of service is effective immediately. Your work performance is an overall failure. Your customer service is non-existent. You were due to pick up April 29,2021 robo call said you would pick up April 30. Driver did not empty tote. He only took a couple of bags from top of tote. I called on May 2, you said will pick up on May 6. Again, driver did not empty tote, only took overflow bags from ground next to tote. I called May 7, you told me you would positively send truck that day. No truck that day, nor the next, nor the next, nor the next... Several missed pick-ups in a row. 20 to 30 minute long wait times to talk to customer service, if you can even reach them. Left voice mail 5 times, no call back. Been with them many years, was a good service provider, not any more, they don't care. Tote has not been emptied in 20 days and counting. Trash piled up and strewn about the alley by raccoons. I sweep and clean up after you every day. Company has become a train wreck. I hired your competitor. Send remaining unused funds to address you have on file.