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Wanelo has a rating of 1.8 stars from 416 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wanelo most frequently mention customer service, credit card, and tracking number problems. Wanelo ranks 75th among Social Shopping sites.
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During February 2023 I ordered 3 items a few days apart and never received them. Wanelo took the money from my credit card and frequent request to track and find my items went unanswered. I still have not received the over $200.00 in merchandise. WANELO STOLE my money. Incident was reported to BBB. NO ONE FROM WANELO CUSTOMER SERVES EVER RESPONDED OR RESOLVED THE SITUATION.
I bought shoes and a sweater over 5 months ago from Wanelo and they still have not communicated with me as to where the hell my items are. They have poor customer service support. It's the same tired message about the system being down but like dude it's been well over a month now. You should have fixed the issue by now. The holidays are coming up and you're going to miss out on a lot of money due to your lack of effort.
During February 2023 I ordered 3 items a few days apart and never received them. Wanelo took the money from my credit card and frequent request to track and find my items went unanswered. I still have not received the over $200.00 in merchandise. WANELO STOLE my money. Incident was reported to BBB. NO ONE FROM WANELO CUSTOMER SERVES EVER RESPONDED OR RESOLVED THE SITUATION.
Products used:
Nothing was sent
In the beginning I had some issues but then realized it's certain SELLERS on there you have to stick to. I myself have 3 and only 3 I use. I absolutely love them and the now know me well! There has been site glitches lately I cannot see the " Magic" feed anymore which makes me SO SAD! However I find my way to New merchandise as best as possible! Thank you Wanelo and sellers for making me a happy girl!
"BIG SCAM" Literally stole my money, never even received a tracking number for my order... I advise anyone to not shop on this site, they are not legit
I am writing a review in the Louis Vuitton crossbody purse with pink strap it actually shipped on the day they said it would and arrived when they said it would, I would like to give them 5stars this bag exceeds my expectations and this is my second purse purchase I will continue to purchase from them and refer customers to them
Can anyone tell me if their Michael kors, and other name brand purses are a scam?
Im really wanted to order. They are so cheap. But dont want to if Im never going to get the bag
I order from Wanelo all of the time! Never had an issue but I always make sure to read the reviews of the store and product before buying. You get what you pay for! For example the $30 you pay for a LV 3k purse isn't going to be the same quality. It looks the same but quality is different. Overall never had problems with them.
I got my gucci belt and it was amazing. Some thought they were fake but little did they know it was 100% real. There are some serious bargins. When my friend told me about the site i couldnt belive my eyes. Yes some say its fake, but they think its bad because they arent optomistic...
I ordered a bag and it was somehow " lost" by USPS. I contacted them via email and received a reply within two days. I sent multiple emails and received a reply each time. I have received my order and it was replaced by the seller. Don't know what happened to the first one as the last scan showed it in Houston.
I use it almost constantly! I make stories all the time and it really is just so fun. Also, I ordered a pair of sunglasses their and the site tracked it for me. It came exactly when it was supposed to. I love using it for multi-store wishlists, and shopping from the wanelo-fulfilled sites (where you can also get free shipping). It's really great!
Everything I've ordered so far has got to me in a reasonable time and everything I ordered is well made no complaints
I love the app everything Ive ordered from wanelo I like a lot and my orders come on time... You might have to verify your order if you spend over $400
When errors occur, there is a small timeframe to get things in order before you have lost a customer forever. This is something that Wanelo has mastered, and I am 100% in favour of this company due to how they turned my problem into a solution.
Now don't get me wrong, I had some major hiccups along the way, and at one point I was highly dissappointed. However, it was the manner in which my problem was handled that made me highly respect and recommend this company to others (I have a big mouth, so word has gotten out!).
Upon notifying the Wanelo support staff that my shipment was WAY overdue it's estimated ship date, they sprung into action. They didn't just provide me with the tracking information that was on their site, but instead reached out to the shipper directly to assess the problem. I was assigned a support staff member (the wonderful Monica- if you get her, you are so incredibly lucky), and she was most professional and an avid communicator. I was getting multiple updates and she made me feel like I wasn't just some small order (which was exactly what I was in the grand skeem of things). She provided me with more than one option so I could pick what solution was best for me. And alas, within a meer 72 hours of reaching out to them, a delightful package arrived!
I could not be more pleased with my experience on Wanelo. They have a customer for life!
Tip for consumers:
Wanelo was quick to email me back when I had concerns. Utilize this, and don't be scared to ask for more help if you need it.
I love Wanelo! My only complaint is that recently when I was organizing everything and separating my Epic Wishlist into more specific collections, I wasn't able to select more than one product at a time to move into a different collection. So I would have to hold the product, select 'move' and move it into the collection I wanted it in every single time, and it got very tedious. I'd love if there was an option to select a bunch of products at once to move into a different collection, it'd be super helpful!
In the past I had some troubles getting through to customer service, but after writing my original review, I immediately had someone reach out to me from the company. She gave me answers in a timely matter as well as great follow up. It completely changed my whole perspective and will continue to shop on the site!
In the end, I do believe they have great customer service!
Hi Dainelle! Thank you for bringing this to our attention and I apologize for the inconvenience! This definitely sounds like a technical issue that our team needs to look into. I'll send you a private message so I can gather more information to send to our tech team. Thank you very much!
I have purchased several items from Wanelo and the sellers have been very prompt to get the merchandise out. It takes a while to ship but its worth it at the end :) I give them 5****
Love the sweater! Very cute and cozy. Three quarter sleeves and they do not roll down. Slightly easy to snag on things, but very warm. Love it! Would recommend for the great price!
I ordered a pink and white striped maxi dress in a M/L from LOVE123 sold thru Wanelo on 4/8/16. The dress was very similar to another one I had purchased from FillyFlair.com about 6 months ago in Aqua/Black. I had researched LOVE123 prior to placing my order because I was concerned that it may be similar to one of those Rosegal or DressLilly scam sites where you order something and get a cheap knock off version from China. I found out that they were located in San Francisco so I felt pretty safe ordering. According to Wanelo my order would ship between 10-20 days. On April 12,2016 I got a shipping notification but imagine my surprise when the originating shipping location was Shenzen, China. My first reaction was, "Oh no! I just got scammed. Ugh, I'm going to have to dispute my credit card charge." So, I waited for my package and it arrived on Fri., 4/16/16. I opened it up expecting some poorly cut dress, two sizes too small made from cheap fabric but what I got was EXACTLY what I wanted. Though the sash that goes around the waist is a little shorter than pictured, the dress fits great and I am extremely happy with my purchase! Thanks Wanelo for exceeding my expectations!
Perfect. I love wanelo. Just wish they would delete things when they go out of stock
How do I leave a review for a product? I cant seem to figure out how?
Hi Hannah! Right now, reviews are only available to post for iOS mobile users. If you are an iOS user, simply click the photo and click Add Photos or Add Reviews and it will automatically be sent to our Review team for evaluation. We know users are dying to be able to post reviews on Android and on desktops so rest assured our team is getting there!
Wanelo is the way to go! Great APP for a fast and easy ordering of a lot of cool stuff. I had a great experience so far with Wanelo using Due diligence. Sure it's not a store but a collection of stores. I see a lot of bad comments and reviews here that pay it no justice. People have to do their homework when shopping anywhere online. Wanelo really is a great source to do your shopping on.
Hello Kory! Glad you like the Wanelo buying platfrom and all the great items sold here :) Reviews and comments truly help when customers decide on a purchase and we appreciate you making a review on it!
I have been using sanely for years. It's perfect for developing and organizing your ideas from home goods to your personal style. I'm currently putting together my apartment ideas Makes everything so exciting. Plus buying the products have been made easier with in app purchases!
Wanelo has a guarantee to get your money back in case the venders don't give you the product. Don't blame wanelo.
I actually brought alot of things so far I've received my Chanel sweater which is awesome the fit is great, the material is of good quality & the zippers on the side add and extra kick to the sweater, it'll be a great fall sweater when it's cold. I also received my gold arrow lariat necklace it's simple but cute i like it alot.
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Launched in 2012, Wanelo (“wah-nee-loh,” from Want, Need, Love) is a social marketplace uniting 350K stores and 20M products in one platform. For shoppers, it’s a way to discover, save and buy products from all of their favorite stores in one place. For stores, it’s a place to market and sell your products to millions of users who come to do nothing but shop
Wanelo was founded by Deena Varshavskaya, who was frustrated with shopping in traditional malls. Her personal style didn’t fit a simple category and she wanted to shop in more unique places. She decided to create a social network that would make it easy to discover amazing stores and products from anywhere online.
Deena worked on Wanelo for more than two years using her own savings before attracting Wanelo’s first users. In 2011, she moved to San Francisco and raised funding after 40 investor rejections. Today, Wanelo is a team of over 30, and millions of people are using it to find and buy products they love.
Hi Missy! I am sorry to hear you have not been updated on the status of the 4 dresses you ordered! We have definitely had items re-shipped to new addresses in the past, and I can see in your last email there is an updated US address. I will be sure to follow up with the Support agent who you are communicating with to be sure we can make this happen for you!