When errors occur, there is a small timeframe to get things in order before you have lost a customer forever. This is something that Wanelo has mastered, and I am 100% in favour of this company due to how they turned my problem into a solution.
Now don't get me wrong, I had some major hiccups along the way, and at one point I was highly dissappointed. However, it was the manner in which my problem was handled that made me highly respect and recommend this company to others (I have a big mouth, so word has gotten out!).
Upon notifying the Wanelo support staff that my shipment was WAY overdue it's estimated ship date, they sprung into action. They didn't just provide me with the tracking information that was on their site, but instead reached out to the shipper directly to assess the problem. I was assigned a support staff member (the wonderful Monica- if you get her, you are so incredibly lucky), and she was most professional and an avid communicator. I was getting multiple updates and she made me feel like I wasn't just some small order (which was exactly what I was in the grand skeem of things). She provided me with more than one option so I could pick what solution was best for me. And alas, within a meer 72 hours of reaching out to them, a delightful package arrived!
I could not be more pleased with my experience on Wanelo. They have a customer for life!