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Missy E.

1 Level 1 Contributor
  • 3 Reviews
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Health, Clothing & Fashion, Shopping

Member since April 2016

  • Reviews

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3 Reviews by Missy

4/26/16
I just got back from staying at the Luxor with some friends for my bachelorette party. The rooms were a great value, so that's why we chose to stay at this hotel. Our rooms were conjoining, which was an insanely nice feature for our groups. Understand that you are getting what you pay for, so it's not going to be the most extreme glamour hotel, but its a step up from a Travelodge. In order to keep the rooms at such a value, some amenities that you would almost expect have been removed (sayonara in-room coffee pot!). But for us, who were going to be out and about all day and just needed a place to crash, the Luxor provided that.

One thing of note is how much walking you will be doing in order to get to the middle of the strip. Wow - our heels got no use as everyone gave up and wore flats after our first night there. The free tram runs from Mandalay bay to Luxor to Excalibur, so get ready to walk 5-10 miles a day, because you'll be hiking from Excalibur to the other more central hotels.

Tip for consumers: You can make adjustments to your online reservation up to 72 hours before you check in. This was an INSANELY awesome feature!

4/26/16
I had the BEST experience with the Fitbit support staff. For all the Fitbit users or potential Fitbit purchasers, the customer service I just received was over the moon incredible. Highly recommended to reach out to them if something happens.

After 10 months of owning my Fitbit Charge HR, it decided one day that it wouldn't sync. I let the Fitbit run out of battery and turned it back on where I was surprised to see a progress bar on the screen. At 50% it stopped and then never budged. Even after multiple restart attempts, it would just sit on the progress bar. No tracking and no syncing. I contacted the support staff to ask for help, thinking that since I've had my device for close to a year, I would be SOL. However, they were great and quick to action! They walked me through some troubleshooting with my device, and were able to make some attempts from their side as well. When it became apparent that my device was not going to play well with others, they let me know they would be sending me a replacement device. I was notified of the new one's shipping, and it arrived quickly. I have never been so happy with a customer service team, as I have with Fitbit's great group of people.

Now that's how you handle problems! So so so so pleased. Wahooooo Fitbit!

Tip for consumers: I utilized the Support Chat, just so I could keep the record of our communication. It took about 1 minute wait to get in touch with someone initially and everything was handled within 25 minutes. Really pleased with their professionalism and support!

4/20/16
When errors occur, there is a small timeframe to get things in order before you have lost a customer forever. This is something that Wanelo has mastered, and I am 100% in favour of this company due to how they turned my problem into a solution.

Now don't get me wrong, I had some major hiccups along the way, and at one point I was highly dissappointed. However, it was the manner in which my problem was handled that made me highly respect and recommend this company to others (I have a big mouth, so word has gotten out!).

Upon notifying the Wanelo support staff that my shipment was WAY overdue it's estimated ship date, they sprung into action. They didn't just provide me with the tracking information that was on their site, but instead reached out to the shipper directly to assess the problem. I was assigned a support staff member (the wonderful Monica- if you get her, you are so incredibly lucky), and she was most professional and an avid communicator. I was getting multiple updates and she made me feel like I wasn't just some small order (which was exactly what I was in the grand skeem of things). She provided me with more than one option so I could pick what solution was best for me. And alas, within a meer 72 hours of reaching out to them, a delightful package arrived!
I could not be more pleased with my experience on Wanelo. They have a customer for life!

Tip for consumers: Wanelo was quick to email me back when I had concerns. Utilize this, and don't be scared to ask for more help if you need it.

danikad1
Monica A. – Wanelo Rep
Hi Missy! I am sorry to hear you have not been updated on the status of the 4 dresses you ordered! We have definitely had items re-shipped to new addresses in the past, and I can see in your last email there is an updated US address. I will be sure to follow up with the Support agent who you are communicating with to be sure we can make this happen for you!

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