Walmart

The process in which occurred was extremely disappointing. I have previously ordered little incidentals on Walmart.com and was satisfied. This time, I had decided to order patio furniture, which I wanted delivered to our beach home in another state. Before I ordered online, I called and asked a representative if anyone needed to sign for it upon delivery, I was told no. After I ordered, and had a problem with my order (called about something else), I was told the exact opposite by a different representative. Meaning, within an hour of time, later after ordering, I was told that I 'might' have to have a signature upon delivery, but they didn't know for sure because it was a random delivery signature selection. However, that was not the least of it. After I shopped online, placed my order, and paid for it, a notice came up on my order stating that half of my order was on back order, and only one box was being shipped, according to my order status. I would not have even placed the order, if I would've known that half of my shipment was on back-order. The reason for this is because I was ordering it, to be delivered, to our beach home, while I knew we would be there. A basic time-frame was critical, given our circumstances. The first rep I spoke with mentioned that because it was on back-order, I could call the manufacturer and find out when it would be in. I was told it could take months, she didn't know for sure. I called the furniture manufacture (with the number provided by the Walmart rep), and they basically laughed saying that they have no convergence with the orders that Walmart places and they were surprised that I was given their number by Walmart rep. So I called Walmart again... this time the representative told me something completely different. He said that even though it was on back order, the system just needed to locate it in a warehouse somewhere in the country in Walmart, and it probably wouldn't take months. So there I sat, having half of my order shipped to our beach home, and not quite sure if the other half would even arrive (during the two week time-frame we would be there). Would I order from from Walmart again? Probably not. At this point, all of it seemed a bit sketchy and not concrete. I'm left hanging as to whether or not all of my order will be delivered, as was indicated of, when I placed and paid for the order. The money was put down/paid (was happy it was going to be delivered to the state and address of our beach home), and only then, was the true availability revealed to me. Had I known that, and the system indicated it, while I was ordering it, I would have found different patio furniture to purchase. Very disappointing, given the circumstances, and the critical need of both boxes being shipped appropriately and within a specific time-frame, that was originally indicated upon purchase. Be careful of this deception, and multifaceted responses from the technical support reps.

I have ordered from this site many times and have had no problems.