Vroom

DO. NOT. USE. VROOM. TO SELL YOUR CAR.

They are a fraudulent company and are trying to scam you.

I reached out to Vroom 7/20/2020 and they emailed me a quote for my car. I accepted the quote and filled out the online documents. A few days later, they Fedexed me more documents and requested I mail them back.

Once that was done, they informed me that a company would be coming to pick up the car. It took 2 weeks for a delivery service to come (most likely due to Covid). They picked up the can on 08/05/2020.

I was told that a payment would be mailed to my lien-holder 2 DAYS later.

On 08/11/2020, someone verbally confirmed a check had been mailed.

It is now August 31st ( 2 days shy of 4 WEEKS) and after daily emails and phone calls with lengthy hold times, I was just informed today that no check has actually been mailed.

I requested to talk to a manager and they said they would email someone and to expect a response in the next 24 - 48 hours.

This company is a scam, and now I have to make another months car payment because them didn't send payment out on time. For a car I don't even own anymore.

DO NOT USE THEM TO SELL YOUR CAR.

Vroom is nothing but a bunch of lies and scams. Started my deal on the 3rd at which time everything seemed smooth and they received their payment then it all fell apart. The sales department does a great job making sure you get everything in so that the bank can send them money then you become a piece of trash. No call backs, no answers, hours on hold for nobody to ever answer the line, promise of vehicle delivery that never happens and just downright slimmy behavior. First I was told that it generally takes 4 days after purchase for delivery (didn't happen) then I was told the 13th (didn't happen) then I was told the 23rd (didn't happen trucking company didn't even know about the delivery yet) then it was the 26th (trucking company admits they still don't have the means to deliver the vehicle. Now I am getting the monthly bill on the vehicle and still have no delivery date. Everyone stay away from this company. Spend your money somewhere that appreciates your business and makes sure your going to be taken care of. I am now stuck with trying to get the order canceled and the money sent back to the bank. If I could have put zero or even negative stars I would have. This company has no business taking large sums of money from people and should be closed down and held liable for the hours and hours of wasted time they cause their customers/victims.

Worst customer service and experience in my life. Safe yourself the headache and go somewhere else..

There's the exact same priced vehicles that are through the same process of being delivered to you and they have such a better reputation than Vroom. I urge you to go with Carvana or Avis Car Sales. Listen to the bad reviews of Vroom I promise that's closer to the truth than the positive ones.

My experience has been awful and they've done nothing to make up for it. In a nut shell, they don't have their own delivery drivers or trucks so they put your car up for a bid and drivers bid on if they want to pick it up and deliver. I imagine they do it this way because it probably saves them money. I wish I had known this beforehand, because this means the delivery drivers are under no pressure to keep their job with Vroom and don't have to care about the customer.

To that, my first driver tried to drop my vehicle off at a time I said I wasn't available, I spoke directly into he phone with him 2 separate times and he completely ignored me about not being available. He wasn't willing to work with me or Vroom and be there at a time I was available. Second driver was actually quite great and I wish I could rate him. But it took them 4 days after the first driver wasn't working out to find me a second driver.

My car was delivered with mud caked all over the outside and inside. The driver even told me and showed me messages where he offered to get the vehicle cleaned for me because he couldn't believe they would deliver to me like this. They declined and said no deliver as is(he showed me the conversation proof). The gas tank was also delivered with 2 miles to empty, the very first thing I had to do when I got the car was fill it up. I swear if it's possible to take gas out of a cars tank once it's in there, they did it all just to save a couple bucks.

I PURCHASED MY VEHICLE BACK IN JULY 2021 AND HAVE YET TO RECEIVE MY CONTRACT. I'VE CONTACTED VROOM AND MY ISSUES HAS YET TO BE SOLVED. VROOM REACHED OUT TO ME ON OCTOBER 16,2021 AND ASKED HAS MY ISSUES BEEN RESOLVED AND I REPLIED AND SAID NO. BUT INSTEAD OF RECEIVING MY SIGNED CONTRACT, I RECEIVED ANOTHER TEMP TAG THAT WILL EXPIRE ON NOVEMBER 27,2021. WHAT'S THE HOLD UP WITH MY SIGNED CONTRACT? HOW LONG AM I SUPPOSED TO RIDE AROUND WITH A TEMP TAG? I WAS GIVING THIS NUMBER 599 AND I'M NOT UNDERSTANDING WHY BECAUSE SHE SAID THEY NEVER ANSWER. WHAT'S THE POINT IN HAVING A CAR WHEN YOU CAN'T DRIVE IT ONCE THE TEMP TAG EXPIRES? WHAT'S THE JOY IN WAITING ON ANOTHER TEMP TAG TO COME IN THE MAIL? WHAT'S THE JOY IN MAKING PAYMENTS ON A VEHICLE THAT YOU CAN'T ENJOY? THE ONLY REASON I GAVE 1 STAR IS BECAUSE IT'S NOT LETTING ME FUTHER WITHOUT RATING. IF I COULD RATE A -5, I MOST CERTAINLY WILL. YES, I'M ANGRY BECAUSE 4 MONTHS AND I'M GETTING NO ANSWERS. HAD I KNOWN WHAT I KNOW NOW, I WOULD HAVE ZROOM STRAIGHT PASSED VROOM WEBSITE

A VERY DISSATISFIED CUSTOMER

I have been trying for 2 weeks to speak with someone about my registration they always say they will have someone named Kelly email me or call me my temp tag is about to expire I got a letter from the state saying my registration fir my other car us suspended due to no insurance I have a personalized tag which has also suspended so that means If someone else wants the personalization I have on my tag they can get it because my tag is suspended I am very unhappy about this whole car deal I don't want the car period at this point u can never talk to anyone I have contacted the BBB and will be speaking with an attorney I DONT WANT THE CAR BUYING A CAR FROM YOU WAS A MISTAKE I am not going to be able to drive the car but making 900 a month payments no thanks this is the only email I have ever got a response from please help me have someone with some authority call me asap I called yesterday the guy said oh let me transfer you to someone over title's and registration help for 57 minutes phone hung up and I've been told 3 time Kelly whoever that is will email me or call me I'm tired of this never had an issue buying a car and I have had over 30 cars it's ridiculous

Do yourself a solid - never use this service, they are awful! Horrible customer service, horrible process, shady practices it seems like.

I had never heard of Vroom before. I always purchased my cars at auction, almost brand new, low miles etc. I had never purchased an expensive vehicle without even test-driven it. I decided to give Vroom a shot and purchased a 2019 GMS Yukon XL. Knowing I could test drive it and if I did not like it I could return it. The vehicle arrived, no scratches very good interior condition, the driver was super professional. After a week I felt it was not for me, having driven Mercedes Benz vehicles for the last 30 years. I called Vroom told them my experience they were super professional and curious, they told me when was the vehicle going to be picked up, they sent me the documents I had to sign. I documented tHE miles I had driven the car 200. They told me as soon as they received my vehicle and inspected it, I would get my check in 48 hours. They called me to inform me they received the Yukon. 24 hours later, yes 24 hours later I had my check for the full amount I paid less the $499 shipping I agreed to pay delivered to me via FEDEX. Would I recommend them? ABSOLUTELY. THE WHOLE EXPERIENCE WAS TO ME, TO SAY THE LEAST... MIND BUGGLING IN A POSITIVE WAY. Georg Klein. Atlanta Georgia

I purchased a 2016 Honda Civic from Vroom in Jan 2022. The car came with a 7 day return/refund window, a 90 day/6000 mile dealer warranty & I purchased an extended warranty w/ roadside assistance. I told the salesman that I'm a single mom of a baby and that I work from home so I don't drive a lot. He assured me that this was a very safe vehicle and that a top to bottom inspection of the car would take place before they sent it to me. 4 months later and I've put 1,000 miles on the car, but recently my son and I traveled to visit family, a 200 mile round trip. While driving the interstate highway I heard scraping sounds with every bump on the road. I pulled over to find that a bungee cord had been used to re-attach the metal shield under the cars engine and part of that shield was touching the ground. I did my best to pull the piece of metal up and continued driving but soon heard the noise again. I pulled over for a 2nd time and found the piece of metal on the ground so I put it in the trunk and continued on. Next, the low oil warning light came on the dashboard. I was afraid to push our luck and make a 3rd stop on the busy interstate, luckily a rest area was close by. There, I found oil pouring out under the car. 2 tow trucks, $500, and close to 7 hours stranded with my almost 2 year old son, we finally got home at midnight that Saturday. On Monday morning I had the car towed to a Honda service center which of course roadside assistance didn't fully cover the cost of either. Honda advised that the leak was caused by an improperly fastened cap after the last oil change was done (by Vroom). The warranty company won't cover any costs because there's no mechanical breakdown and Vroom says they won't help either because it's outside of the 7 and 90 day warranty windows. Vrooms gross negligence put my baby and I in danger, racked up near $1,000 in debt and left us without our car because I can't afford to pay Honda right now after everything else. I have called many times, speaking with different people each time but I keep getting the same response: Vroom completely refuses to take any responsibility.

The vehicle was delivered with no temp tag and I have made numerous calls to try to get them to send one. I just keep getting the run around.

On 11/09/2021 I purchased a 2017 Toyota RAV4 Hybrid AWD from Vroom for $*******. 50, and it was delivered on 11/16/2021 when I reported their quality issues (which they asked me to sign a confidential agreement for the way they resolve it), however it has been more than 30 days and my title is still not delivered. On 12/17/2021 I got email from Vroom support saying "You will receive your title and registration within 2-6 weeks after the delivery of your vehicle.", I have made multiple attempts asking for reason why their progress is taking long time, including phone call and email inquiry on 12/19/21, as well as another phone call inquiry on 12/28/21 after an email of "Our records indicate that your temporary tag has expired or will be expiring soon" from Vroom, but I have never got a definite answer about when the title is delivered, and on 12/28/21 they told me on the phone that it has become "6-12 weeks" instead of "2-6 weeks", and I never got any email replies for these timeline updates. The title is still NOT delivered to me until today (01/02/2022), and the temporary TX state tag will be expired on 01/10/22. Since this is an infringement of the laws for both CA (15 days to receive title upon purchase) and TX (30 days to receive title upon purchase) state and severe impact on my benefits, I won't mark this post as resolved or remove this post until I got a VALID title for my vehicle, which can be used to successfully register in CA DMV office.

VROOM website says my contract was NOT APPROVED. They then threaten to relist my car if I don't pay.

I was a first time buyer and I applied for a 2017 Ford Mustang GT. I didnt think I would be approved for it but I still gave it a shot. I WAS APPROVED! Vroom's team called me within an hour once I submitted my application. Once all the papers were signed and they recieved my down payment I was told they would contact me once my car was on the way. The only issue I experienced was they never contacted me to tell me that my car was on the way until the day it was scheduled to arrive. Also, my boyfriend, who was my cosigner, was waiting for his new license in the mail after renewing it online so we didnt have a lisense to submit to Vroom at the moment. But we let them know once we recieved his license we will contact them to submit a photo of it to them. This must have not been added to our file because I got a call from vroom multiple times a day asking for his license. However, despite the slight communication issue, I had a wonderful experience purchasing a car from Vroom and I would recommend it to everyone.

Stay away and save yourself time. These guys have one of the worst customer experience. Lack of transparency and communication.

I had sold a car to Vroom online and it was not a bad experience., then I traded my Mercedes S550 and bought a Tesla Model S from them in Mid-November 2021. The car was delivered very dirty but I didn't mind it as i was excited about my car but I never got a tag, so I called them several times and then i got s temp tag till January when it expired instead of getting my tag i got another temporary tag that expired on February 5 and after several calls I got third temporary tag till March 9th and now my car is in garage as it has no tags. Interestingly when you call them you get someone in Philippines answering your call and for everything they will tell you I don't have the authority for it, Another interesting thing they will do is put you on hold and then disconnect it happened to me over 6 times then I was promised a car rental but it was just a promise when I called back they have no record of it., Finally I am retaining an attorney and asking for my money back and return of the car. I would never do business with them and i would suggest caution for everyone

Due to vroom selling me the vehicle without a valid title, we are now 3 months without being able to receive the permanent tags.

Bait and switch! Switched VIN's after getting down payment. Nobody available to talk to after they get your money.

My son purchased a car and it was delivered In March with a TX temporary tag that expired in May. Calls to Vroom that started in June are being recorded for training purposes is a joke. Management does not know how to review calls. Customer Service people are working from home with no supervision so they having their TV playing in the background an will tell you just about anything to get you off the phone. I have been calling since June wanting to know when the state issued car tag for TN will arrive. After numerous calls and I finally found out last Saturday 8/21, that Funding never completed their paperwork so a Title clerk could apply for the car tag, Sad situation is they told us we could get another Temporary tag if our insurance met the requirements for the state of TX. Car is not being operated in TX so why help them with not getting their job done and pay insurance for a state. Clearly C/S individuals show up for the pay check and management pays them for not doing anything. Sorry, I am old school, do the job get the pay for that job. Now, supposedly the funding team management needs to contact management of the Title team to get a clerk assigned to get the tag in process. It was requested today (8/27) am and I will have to call tomorrow to see if that has happened since the call to them this evening and waiting on hold for an hour I was told the manager had not documented anything yet and that person may possibly be in the office tomorrow. Clearly purchasing from Vroom is a pitiful experience due to the very poor customer service level we have had to endure. Deal with Vroom at you own risk as the BBB gives them an F rating and I can see why.