VRBO

We were going to figure skating worlds in Montreal. The province of Que cancelled the event.
Talked to the manager, he said no refund.

Never again. I didn't cancel it... fair would have been 50% back. So far? Nada. Don't stay at a vrbo.

Rented apartment in ft Lauderdale. Drove 12 hrs but property wasn't ready... waited 8 hrs for the keys. Hidden mandatory expenses like valet parking increased price over $400. VRBO customer service is none existent. Rejected my honest but polite review 8 times... I think because they only want 5 star reviews. First and last time with VRBO. Avoid.

I complained earlier about the 2 step verification system. It no longer seems to exist, or at least I haven't had to deal with it for several weeks now. So they must be listening - partly, because I sent another complaint to them and they gave me a completely irrelevant response... always suggesting I go to FAQ when my question doesn't fit there. For some reason they attach a different photo to correspondence with clients than the one you see when you open the site (i. E. my chosen cover picture or thumbnail)! Very annoying, as the pic is a very specific one - of someone taking Spanish lessons on the patio - which is not my general message to potential guests! I have re-sent my problem to them - let's see if they listen this time!

I cannot believe that VRBO is able to force these fees on consumers. And the nerve... get us signed up, pay all the costs, lie to us about how the "Book Now" works - Since these fees have taken effect, not only have we had no rentals, but not very many inquiries either. There must be a better place to advertise your vacation rentals. We are on Air BNB and don't mind paying their fees as we don't pay anything to have our homes listed on their website. It actually works very well. Please someone give some input on where we can list our rental properties without gouging the consumer. Typical big business... Keep in mind there are lots of large corporations that have gone under and hoping this will be another one. We must stick together and try to put an end to this or else cancel our listings.

I have been using homeaway/vrbo for about 7 years. Not for much longer. A good friend of mine who manages over 20 properties and about to take on another large complex is going to bail as well. Vrbo has way overstepped its bounds in taking my property advertisement from me. There are a so many unethical issues I dont have time to detail, negative bug placed over my ad, removing my ad from search list be of alleged out of dare calendar, blocking easy access to MY CLIENTS email addresses. Vrbo is acting lime these properties are theirs. Advise finding another ad web site. They are trying to for e owners to "book it now" so they can collect a hidden booking fee.

They also identify / punish owners who don't accept every inquiry... Unfair as I'm limited by number of guests on permit with county. I always have groups over the limit & have to tell them no or lose my permit. VRBO I out of touch with market & their "research" on service fees is bogus.
Airbnb charges 2.5-2.9% with no subscription fee. Not sure how VRBO justifies 4-10%. Plus 1000. 00 for platinum subscription.
Can't wait for legal action!

Booked a month rent in 2022 at Billy's Breeze Dock in Carrabelle FL. Unit was paid for, plane tickets booked by family members. Owner Cancelled. Did not get enough money. As they say "words no good, your no good."

Rented a condo in Maui. It was INFESTED with bed bugs. VRBO played games with the host was non responsive. Then finally Said a "specialty unit" would contact me. Never did 300 bites between myself and my partner ans medication... this company is a mess won't refund and will just give you the run around. I guess this is what court is for. Do not rent from paradise vacations or VRBO

I have been a VRBO host for 8 years... Customer service is always a challenge, even for us as hosts.
But, we are currently going 2 weeks with No Payment (owed thousands). Over seas call center keeps telling us to wait. No way to contact anyone on our own...
So, what's the answer? Keep hosting VRBO guests for free?

I have used this website in the past to find lodging. I will rethink that action as after staying at a very mismanaged property/mold, etc... I tried to write in a negative review. The owner disputed this review. After several phone calls and an email requesting 3 or more types of documentation - rental agreement, picture inside the property, receipt, etc. (1 of which should be more than sufficient). I found that the "customer service" at this company is almost completely totally lacking, in specific Ron was unhelpful and rude on call. I would avoid this company and try for other companies that are showing up trying to do this process right. Beware Homeaway, VRBO, and vacation rentals.com are all the same company.