VRBOReviews 1,999

Wishing 3 hours of making a reservation it was cancelled by the owner of the home for rent. VRBO says the money will take up to 7 weeks to be returned. The vacation was planned for one month from now and will not be returned until after the vacation would be over. They can't do anything and even talking back and fourth with the owner of the property who by the way was not at all helpful in any way. It seems we are out a vacation this year and the money for god knows how long. VRBO didn't care and never tried to help. We should have read the reviews before ever even thinking of using them! Maybe they will go bankrupt for having a bad reputation.

VRBO is holding refunds resulting from cancellations concerning the COVID19 pandemic. Despite claiming that they do not have enough staff to process refunds any faster, the corporation continues to have adequate staff to accept any and all new reservations and process payments immediately. They are extremely difficult to contact and dismissive of customer inquiries and complaints, in my personal experience. In my opinion, this is a business to avoid at all cost. Book through an alternative company or directly with the property owner.

I could not one more upset about the delay in receiving my refund from VRBO. I waited the expected 3-4 weeks (after my cancellation was processed). Then I started calling VRBO. I used the online chat twice - it took hours to get a response and the other time my call was dropped several times and I had to keep calling back. No results. No refund. I started calling VRBO and the response was not much better. Each time I would explain my story, give them the reservation number and explain how I had still not got my refund. Each person told me to just wait longer. At about week 6 I started asking for a supervisor as I had zero results to this point. Still no help. I now had an arbitration number and was promised a call or email the following Monday which would surely lead to my refund. No call or email Monday, Tuesday, Wednesday, Thursday or Friday. I called the next Monday. No supervisors available and I explained my story all over again. Still no refund. Some companies are going out of their way to help customers and those that have lost their jobs during Covid 19. VRBO is a SCAM and they are causing undue stress and financial strain. DO NOT BOOK WITH VRBO.

AVOID VRBO & their CSA Travel Insurance! What a scam! We booked our vacation and purchased the travel insurance that VRBO recommended to us (CSA Insurance). Our trip was cancelled on us a week before we were going due to the city's closure of short-term rentals in the area. We were disappointed, but at least comforted thinking surely the travel insurance that we bought on VRBO's advice would reimburse us since the trip was cancelled due to no fault or choice of ours. We were way wrong! After CSA Insurance sitting on our claim for almost 2 months, they informed us our trip was cancelled for a non-covered reason, COVID-19 Pandemic! You have got to be kidding! I will NEVER use VRBO again. EVER. Also, thanks to VRBO's lack of guidance to protect its users/end-customers, they don't require hosts to do anything other than follow their normal cancellation rules which results in definitely not getting your $ back for a last minute cancellation. Shame on VRBO for not protecting your customers in the COVID crisis, and recommending and selling worthless travel insurance. I hope the class-action lawsuit that's coming to you sets you straight.

I rented a condo in Florida from VRBO. They made the condo available knowing that they couldn't rent it during COVID. They accepted my reservation, took my money and failed to contact me in any way. When I contacted them to find out how to get into the condo they told me they couldn't rent it. It's been weeks and I still haven't received a refund. Public endangerment. These people are just dogs. Save yourself the headache of dealing with their rude people. Use AirBNB instead.

I booked a house for memorial weekend I was charged, the owner called me saying the house was booked by someone else 20 minutes before I did. He said he had another house available and tried to accommodate the price and Vrbo said that the money can't transfer to the other house and that I have to wait 3-4 weeks for the refund when the booking was for that same weekend so I don't know if they wanted me to pull out another 950$ out of no where and they bassically left me with nothing and took my money. It's so easy for them to take your money but you'll have to climb mountains to get your money back. The owner of the house has better hospitality and better customer service than Vrbo itself. Vrbo was costumer service does not service their costumers needs doesn't help out at all they are rude and they were also rude to the owner when he called. I'll never use Vrbo again.

During this COVID-19 crisis I was one of many who had to cancel my reservation for a rental in the Florida Keys. There was no reasonable return of my full payment, only the damage deposit, and communication with the owner stopped the minute I let them know I needed to cancel. VRBO has sent me emails about how they were incentivizing the owners to be reasonable and asking if I'd been treated that way, but absolutely no response when I told them about my experience.

I made a reservation and they took $197 out of my account and later that night it got cancelled. They promised I would get a refund but I have to wait 21 days. I made another reservation and they took $2,969 out of my account and the next day that got cancelled. Now they withdrew $3,166 out of my account and I have to wait 21 days to get them money back. Do not do business with them, they have very unprofessional business practices!

VRBO is strictly a way for vacation rental owners to sucker unsuspecting travelers to their properties. If there is any dispute, VRBO will NOT stand up for the traveler. Only the owner is protected and they can change their listing and cancellation policy AFTER you book a property. They were just horrendous in the Covid19 pandemic and people lost thousands of dollars. VRBO is impossible to deal with. Some owners are flexible and ethical, but I found one, Amy Lozen, who rents a penthouse condo at Sugar Beach Resort on Maui, an absolute nightmare. She blatantly told me she couldn't offer a refund or change my dates because she had to cover her losses. Buyer beware, many of her guests have contacted me about Amy as well. I have tons of emails and messages to Amy and VRBO, both of whom were uncaring about the outright theft by Amy Lozen. STAY AWAY!

I am very dissatisfied with this service. We booked it ourselves online and tried to cancel the same night when we found out that all the amenities were not available at this time. I was charged $100 for doing all that work myself and plus we bought the insurance and were told to contact someone else for that refund. I will never use this again and would not recommend to anyone. It is false advertisement and had we known that the amenities were not available like it said then we would have never booked to begin with... such a rip off! Easy money for them though and very expensive for cancelling immediately.

Property owner cancelled our reservation while we were en route, the day of check in. VRBO gave me a number to their "same day booking department". So I'm thinking they'll help us find another rental. Well, the number is for expedia. I guess vrbo/home away/expedia are all the same company. They wanted to put me in a hotel for 2 days, at my expense. That's it.

I ended up booking something in another town, at a higher cost, and am losing two days vacation. Unbelievable. Last time ever using this company.

If you like getting bent over and taking it up the backside, then, by all means, book with HomeAway/VRBO! Their response to the COVID-19 pandemic is appalling and their "customer service" during this time is a joke. Instead of stepping up and giving customers affected by the COVID-19 pandemic full refunds, like their competitor Air BnB did, HomeAway/VRBO just threw their hands up in the air and said "F#$k it, we're not doing $hit. Take it up with the property manager." Guess what the property manager's response was? "F#$k that noise, I'm not doing $hit."

Money ruled over common decency. If you book with HomeAway/VRBO you will get no support from them at all. Customer service is awful, the billing department is awful, policies are asinine. I will NEVER do business with these crooks again. Head my warning, and that of many others, and stay far far away from HomeAway/VRBO!

Due to pandemic, I cancelled my stay... And as there guidelines, I cancelled in advance to ensure 100% refund... Well, the property owner ignored me and VRBO will not do anything about it! Like a broken record, they asked me to contact the property owner, who ignored my phone calls and emails... If this was a legit business, they would not allow criminals to use their site... The site stated 100% refund if cancelled by certain date... That makes VRBO responsible...

I have worked with VRBO for years as an owner. Once you get into their system, it is hard to get out as you lock in all of your reservations. Besides all of their hidden fees, they have an awkward and hard to use reservation system. They never own up to their errors. An example, when someone damages your property, I rarely charge the client. One time out of a 100, I submitted a damage request of half the damages a party did and VRBO switched it from the damage refund and charged me the $55 of $188 of damages that occurred and refunded their entire deposit. When I showed VRBO the error, they insisted I submitted it wrong, though it is obvious there is no way I could have done what they said. Thus, I was out $110. It might seem small, but this is consistant with this organization.