MICHAEL V.

AVOID VRBO & their CSA Travel Insurance! What a scam! We booked our vacation and purchased the travel insurance that VRBO recommended to us (CSA Insurance). Our trip was cancelled on us a week before we were going due to the city's closure of short-term rentals in the area. We were disappointed, but at least comforted thinking surely the travel insurance that we bought on VRBO's advice would reimburse us since the trip was cancelled due to no fault or choice of ours. We were way wrong! After CSA Insurance sitting on our claim for almost 2 months, they informed us our trip was cancelled for a non-covered reason, COVID-19 Pandemic! You have got to be kidding! I will NEVER use VRBO again. EVER. Also, thanks to VRBO's lack of guidance to protect its users/end-customers, they don't require hosts to do anything other than follow their normal cancellation rules which results in definitely not getting your $ back for a last minute cancellation. Shame on VRBO for not protecting your customers in the COVID crisis, and recommending and selling worthless travel insurance. I hope the class-action lawsuit that's coming to you sets you straight.

"TERRIBLE company to do business with! I placed an order 4 weeks ago. They still insist that the order has shipped but cannot provide a tracking number or proof of shipment. After waiting 4 weeks for the order to arrive I told them to just cancel the order and refund my money. They said that's not possible until the package gets to me and either refuse it or return it to them. WHAT PACKAGE?! It's been 4 weeks and they still cant even provide a tracking number for it! CRAZY company. AVOID at all costs!"