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    Vodafone IE

Ratings On Other Platforms

Trustpilot
1.3 / 5
Reviews.io
5 / 5
Corporate Values

Overview

Vodafone IE has a consumer rating of 1.05 stars from 20 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Vodafone IE most frequently mention customer service problems. Vodafone IE ranks 111th among Internet Service Provider sites.

  • Service
    5
  • Value
    4
  • Shipping
    3
  • Returns
    3
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
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How would you rate Vodafone IE?
Top Critical Review

“Bad”

Lacramioara B.
3/3/20

Many issues: 12 months plan, paid on time, used minimal, the most expensive per minute as not used too much I asked the unlocking code for the phone as promised, they endlessly postponed. The phone given was with factory problems, needed to be resoft Many phone calls to CS, they were not able to solve any issue Ineffective, don't waste your money I wonder how and why this business can even exist on the market

See critical reviews

Reviews (20)

Rating

Timeframe

Other

lacramioarab
1 review
0 helpful votes
March 3rd, 2020

Many issues:
12 months plan, paid on time, used minimal, the most expensive per minute as not used too much
I asked the unlocking code for the phone as promised, they endlessly postponed.
The phone given was with factory problems, needed to be resoft
Many phone calls to CS, they were not able to solve any issue
Ineffective, don't waste your money
I wonder how and why this business can even exist on the market

Tip for consumers:
Not worth

Products used:
Many issues:
12 months plan, paid on time, used minimal, the most expensive per minute
I asked the unlocking code for the phone as promised, they endlessly postponed.
The phone given was with factory problems, needed to be resoft
Many phone calls, they were not able to solve any issue
Ineffective, don't waste your money
I wonder how and why this business can even exist on the market

Service
Value
Quality
gerb10
1 review
5 helpful votes
September 16th, 2020

My contract started about 9 months ago I've called them nearly every week when you look for a supervisior to call you back never happens
Even installs are done third party which is dangerous because user you can never change username and password on giggabox say. I've sent ComReg a list of concerns please do not use vodafone. Technically staff just don't know if it's off script. There's no follow up.
It's just a mess.

johnp3350
1 review
2 helpful votes
December 7th, 2020

Vodafone Ireland is an unbelievably poorly run company. Customer service is extremely bad. We talk to them a lot (which by itself is bad) and 4 out of 5 support people would have no idea how to fix issues.
Purchasing a business phone is an unbelievable hassle
Chanigng plans is very troublesome
Buying new phones is a long a painful process
Accessing online apps and web portal is unreliable
Repairing mobile phones... forget it
I do not want to blame customer service representatives. All of the above are issues that should be addressed by Vodafone Ireland CEO and COO and I believe they are outright incompetent.

hadif
1 review
3 helpful votes
October 30th, 2020

Overcharged for the 5th consecutive month since I've signed up for broadband and home phone, I have been spending nearly 2 hours with their customer service and on every occasion they have said it will b fixed and this is the last time I have to deal with it, and untill now I'm still being over charged, they are gangsters of a company, I also been given a claim reference nb so I put a formal claim, guess what. I've tried 8t and it's not a correct ref number, awful staff and duty managers or what ever they call them self. They hire dump and clueless staff.
By they way I'm still not sorted yet.

angharadc
1 review
2 helpful votes
September 23rd, 2020

Ongoing nightmare with Vodafone as my phone/internet provider. As a starting point it's a massively over priced service for what you get. Have been charged €76 per month for a phone that regularly goes over my data bundle. I use my phone data a distinctly average amount. Totally miscommunication and a lack of congruence in what information is given from various Vodafone staff members online/phone and in-person over their upgrade policy. I was signed up for a second two year contract without staff member informing of this before getting me to sign a legally binding contract. Extremely poor customer service. When I queried the contract issue I was threatened with debt collectors and a fine of €1000 for ‘breaking the terms' of said contract. I would advise anyone to look elsewhere

connors99
1 review
0 helpful votes
August 5th, 2021
Verified purchase

Recently signed up for broadband and TV. An 'engineer' hurriedly came out plugged in a box and left. It didn't work. I called Vodafone. They said wait for 48 hours. I did and called again. They said wait longer. I did and then was told someone had forgot to close my order and that had now been done so would be working in 24 hours. It did not so I called again. I was told an engineer would be out within 24 hours. Nothing for 48 hours so I chased up via email their twitter page which just said "someone should call you". I just had a call to tell me an engineer will be out in 4 days. This is already 60+ hours after I was told an engineer would be out to me in 24. Everyone completely unapologetic as well, really wish I'd read these reviews before signing up. Will be cancelling ASAP.

Service
Value
Shipping
Returns
Quality
shilpaj8
1 review
1 helpful vote
October 2nd, 2020

Very bad experience with the vidafone home move team. Applied for home move a month ago and no repsonse from them at all, says that a line is still active in my new address and when I contacted the old tenant they already cancelled there connection months ago, Again I tried to contact the homemove team through email and phone call through the customer care number 1907 and the direct number which they gave me without any effect and unfortunately I was forced to switch to another provider. But I got a very good service before when I moved my home an year ago.

tanjaa1
5 reviews
6 helpful votes
September 14th, 2015

I was their client a couple of years, never could check my online bill because their admin dashboard is not functioning.

fergusm2
3 reviews
8 helpful votes
June 17th, 2020

They ported my service before I got a new sim. Their website says your service will be down for 10 minutes. It was down for nearly two days. I spent nearly two hours on the phone trying to sort it. Very poor.

finbarrb3
1 review
0 helpful votes
December 20th, 2021

Signed up for broadband and home phone over 3 months ago (early September 2021)... Still waiting to be installed. They advertised and checked that I could get 1000mbs in my area so I went with it. 2 weeks later an engineer came to install and just said "oh the cables haven't been run yet, someone will be onto you tomorrow" another 3 weeks passed and got an email saying it will be sorted by the 16th of December! Its now Christmas week with still no answer after multiple calls and they have offered me mobile broadband instead while I wait which I will have to pay for the device etc. Customer service have been polite on the phone but still no date or solution. Would not recommend if I'm honest simply because of the amount of time and lack of actually services and date.

Tip for consumers:
Triple check they will actually install in a reasonable time and not waiting for months like me

Products used:
None yet still on installation of broadband

geaninaf
1 review
1 helpful vote
January 14th, 2021

My kid Christmas Present didn't arrive even now, 14th Jan'21. I RANG THEM every day starting 14th Dec'20 chasing them WHERE they've sent the product. They had no clue, I had to call the An Post centre and after 10 min on the phone, I found out the package was sent to a completely WRONG address! Up to today, nobody came back on me. I'm their customer for the last 10+ years at the highest monthly plan plus my company is their customer as an SME... but this is going to change! The worse of the worse. Customer service is crap ( and sorry for my language) they never offer me any discount or anything... they not even sending the orderer to the correct address ( and that had the eir code on also!) so how can I expect to get anything from them?!?!

tomw1166
1 review
1 helpful vote
May 24th, 2021

Have been on to tech. Support and customer support all morning about my broadband modem which has been locking up for the last few months on and off. Last time I was on the agreed to replace unit but never received it. Problem over the weekend again so rang again to be told that they decided not to send modem that issue was resolved. When I informed that it was still happening the wanted to change login and password to lock out everything in the house so I would have to reconnect so they could log issues. They insist that I have been using it to much(which I haven't) and that's the problem. Refusing to fix modem but blaming my usage. Leaving them and wouldn't recommend to anyone

Service
davidb857
1 review
2 helpful votes
November 25th, 2020

We have had intermittent faults on our phone line for the past number of weeks. This has ranged from very bad buzzing on the line, to having no dialing tone at all. I have logged numerous faults… and despite being a ‘business customer' where we rely on this phone to run our business, it takes between 2 to 5 days for a technician to even call out to us. Today I phoned as we had no dialing tone for the past 5 days, and had logged a fault about it 3 days ago. I was told that someone had closed my fault without sending an engineer. Still no dialing tone. I asked could I speak to a manger… and was told there was no manager to talk to.

josephg1392
1 review
0 helpful votes
October 31st, 2021

Vodafone Account Numbers: 473010980 and 420639216

Home Maximum Fibre Plan for 109 Golf Road, New Lynn, Auckland 0600 and Mobile Companion Plan 40 GB Plans Each for 0210 770 830 & *******879 and Iphone 12 Mini on Monthly Plan

Extremely Bad Service – Calls take up to 2 Hours before being Answered – Calls all going to India – Extremely Frustrating

Please note that I have been trying to Contact Vodafone for the Past One and Half Months but it has been Extremely Difficult.

My Frustration with Vodafone – Ranjan Kundar (Vodafone Sales Agent) - is because of the Following Reasons:

Rajan Kundar from Vodafone have sold me the Wrong Iphone

Rajan Kundar from Vodafone has been Charging me Wrongly for the IPhone 12 Mini per Month – Actually I should be Charged only $23.05 Per Month but I am being Charged $25.83

Rajan Kundar from Vodafone is also Charging me Wrongly for our Mobile Companion Plan, he should Charge me only $90 Per Month as he has Promised me $20 Discount on this Plan but he is Charging me much more than that.

Please Check my Bills and get back to me

Vodafone has told me Several Times that Rajan Kundar (Vodafone Sales Agent who sold the Packages and the IPhone) will call me but he has still Not Called me.

I had also Requested the Manager of Vodafone to Call me but Vodafone has Promised me Several Times that the Manager will call me but they have not Called me as yet.

Other Frustrations:

My Vodafone TV System Never Works Properly

Although I am on Maximum High Speed Data Home Broadband Plan, my Internet is Always very Slow.

My Mobile Data in spite of being of a 40 GB Plan for Each of the 2 Phones – Mobile Data is Extremely Slow all the Time.

Vodafone really need to Improve their Customer Service as it is Extremely Frustrating Dealing with this Company.

Please Call me on 0210 770 830 and Email me as well on *******@yahoo.com

Joseph Nolasco Gomes and Theresa Gomes
109 Golf Road, New Lynn, Auckland 0600.

willyw18
1 review
1 helpful vote
May 4th, 2021

This is the worst type of scam it is so bad I would not recommend if I could give it minus 5 I would

Service
Value
Shipping
Returns
Quality
mohamedahmeda
1 review
0 helpful votes
October 27th, 2021

The reason I am giving Vodafone one star is because there was no option of giving less than one.
Extremely useless customer care service, I had to spend hours on the phone just to find someone who is competent enough to help me access my bills on their website.
Talked to at least more than three of them and non of them was able to figure out what is problem, they are only good at putting you on hold for ages!
Only when I insisted to speak to one of their managers, she was able to sort out the problem, it was a relief to be honest so I thanked her very much before I ended the mad lengthy phone call.
Now this the worst part of the story, guess what! IT TURNS OUT THEY HAVE THE WRONG ADRESS IN AND FURTHERMORE MY NAME IS MISTYPED ON THAT STUPID BILL which I need as a proof of address!

You really need to set standards when hiring your employees Vodafone.

ellenm390
1 review
2 helpful votes
December 31st, 2020

Absolutely applauded by the so called customer service. My problem first started with my upgrade to add a tv bundle to my current plan. Never received most of the channels I was supposed to have gotten with the package and for the whole month of December I had no signal and had no channels for that full month which I have also received a bill for non existing channels. The customer service department played me like a fool telling me to turn on and off this and that non stop bullsh*t with them. I was sent around in circles to try to fix a problem that they had caused by stopping my tv channels. If I could leave a 0 star review by god ye would get it.

Tip for consumers:
Stay away from Vodafone tv channels or wifi

Service
Value
Shipping
Returns
Quality
anthonyl43
4 reviews
6 helpful votes
May 8th, 2016

I bought a sony phone from them and less than a year later it stopped working. Just stopped. It was not dropped or miss treated. They said it would cost £150 to repair? And I would have to wait 3 weeks while still paying for the service. They were unhelpful. They treated me like it was all to much trouble, they were only interested in new customers even walking away from me to serve them.
So I bought a new phone and less then 4 months later this has stopped working.
I now have to go through this again... Dont shop in Vodafone's store

alexeye6
4 reviews
8 helpful votes
January 21st, 2017

I bought mobile phone Samsung Galaxy II for full price (431.99 euro) in Carphone Warehouse and after more than year found that it is locked to Vodafone (when tried to switch). I contacted the shop and they said that phones that they are selling are locked to a mobile company and I should contact mobile company (!) - note: I bought mobile phone for full price without any plan from Carphone Warehouse and I should go to another company to unlock the mobile phone!

Is not it collusive arrangements between Carphone Warehouse and Vodafone?

Fortunately I had Vodafone account and I requested unlocking phone code for this mobile from Vodafone - I got same code few times - it did not work.

Result: my phone is still locked more than 2 years and I don't use it as switched to another mobile company.

Lessons taken:
1) I will do my best to never use any company in Ireland that sells locked phones (I would consider online company like amazon instead).
2) I will do my best to never use Vodafone.

P.S.: if you need more details - I am happy to provide.

adamw47
9 reviews
35 helpful votes
March 10th, 2015

I will make this story short.

Vodafone has mobile broadband, stick modem. They are saying 20 euro per 30 days or 7.5GB data. After 3 days, the top up was gone. We went to Vodafone shop, they told us, we topped up that stick modem in wrong way ( top up was bought in other Vodafone shop and the staff did it there online) but the distance between this two shops is about 100Km so basically no point to drive there and back, if they have same computer system.

We bought another top up, the connection is very slow, but the point is, second top up was gone in 6 days an they said, we have use the data limit, so we need to top up again. Btw I got good router RB751G-2HnD and ALL data is coming thru this router, so it counts the data used. If you want the internet connecction you need to connect thru this router, I have changed password on usb stick, so nobody can bypass router. The data counter said about 2.16GB used.

One more story with Vodafone. I have bought top up for my phone, Samsung Galaxy 4S for 20 euro. The guy in the shop said, if you will buy top up atleast for 20 euro, you will have internet connection for free for next 30 days. So I bought top up for 20 euro. I came home, connected my Alienware laptop to the phone wifi hotspot. The top up was gone in about 80 minutes, 20 euro lost. Next day I came to Vodafonee shop to complain. They told me there is a landline and I can call to some $#*!ty support centre and tell them the story about lost top up. I did and nothing happened. Basically that was my most expensive internet connection in my life which lasted 80 minutes for 20 euro.

Last few words. If you are in Ireland and you are thinking about mobile network, avoid $#*!ing Vodafone. They will rip you off every day, till rest of your life.

Vodafone customers support = $#*!
Vodafone network coverage = $#*!
Vodafone prices for calls = even more $#*!

I switched to another network and I am finally happy.

Q&A (1)

Answer:

What success story?! Vodafone is a nightmare in all respects. An Irish disaster!

By John P.

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