Vodafone IE

Not happy with treatment from customer care I logged a complaint over 48 hours ago and nobody has contacted me. My elderly father has €284 on his account with Vodafone and they would not let him buy a phone from this- bad service

When we called to get it installed they said it would be 2 weeks before they would come out to install it. After 2 weeks with no wifi, the man came to the door and said "Sorry, but we have no fibre with us so we can't install it. We will text you when we'll come out again" 4 days later they text and said "We will be out in 2 MONTHS TIME" AFTER ALMOST 3 WEEKS WITH NO INTERNET it's absoloutely unacceptable. We just got the wifi today, and the man said he couldn't put the wifi where we wanted it. So now we have to keep our wifi in the KITCHEN? This might just be the worst wifi experience i've had in my entire life. Eir, Vodafone you are both unacceptable

Recently signed up for broadband and TV. An 'engineer' hurriedly came out plugged in a box and left. It didn't work. I called Vodafone. They said wait for 48 hours. I did and called again. They said wait longer. I did and then was told someone had forgot to close my order and that had now been done so would be working in 24 hours. It did not so I called again. I was told an engineer would be out within 24 hours. Nothing for 48 hours so I chased up via email their twitter page which just said "someone should call you". I just had a call to tell me an engineer will be out in 4 days. This is already 60+ hours after I was told an engineer would be out to me in 24. Everyone completely unapologetic as well, really wish I'd read these reviews before signing up. Will be cancelling ASAP.

Contact Vodafone 1907 or 01 ******* early Morning if possible (waiting time no as long) have your account number and explaine the problem always ask agents Name and write it down they will spell it for you and you will get things sorted quickly...this is the same for all Companies

They put in full fiber into my house in July 2023 and disconnected my land line. Since then I have contacted them by phone on several occasions and asked them to connect VOIP. It is now Oct 27, every time I speak to a different agent, none of whom speak clear english. With this language barrier they don't seem to fully understand what I am saying and at times I haven't a clue what they are saying. To top it all off They are still charging me for the land line as well as full fiber on seperate accounts. They send me a notice that my fiber bill is available online, but in order to see the bill I need to sign up and to do that I need an account number which is on my bill, which I can't access. What a crap service. They should have a customer service team with indigenous people employed. I never get to speak to an Irish person when I call and there should be a certain percentage of indigenous people employed in all customer care bases,

Renewed our broadband and TV contract in November and have had major problems ever since. Internet drops several times a day and sometimes doesn't come back for hours at a time. Have had 2 modems put in within 3 weeks and was told by the Circet guy that the modems are not even new they are all just refurbished. He told me he has been sent to one house 9 times to replace the modem! On our 3rd modem now and the same issues still ongoing. Impossible to work from home as I have to connect to my phone hotspot every single day to get by. No solutions from Vodafone, they don't care that peoples livelihoods are effected by their disastrous service. Customer service is totally atrocious.

Signed up for broadband and home phone over 3 months ago (early September 2021)... Still waiting to be installed. They advertised and checked that I could get 1000mbs in my area so I went with it. 2 weeks later an engineer came to install and just said "oh the cables haven't been run yet, someone will be onto you tomorrow" another 3 weeks passed and got an email saying it will be sorted by the 16th of December! Its now Christmas week with still no answer after multiple calls and they have offered me mobile broadband instead while I wait which I will have to pay for the device etc. Customer service have been polite on the phone but still no date or solution. Would not recommend if I'm honest simply because of the amount of time and lack of actually services and date.

Have been on to tech. Support and customer support all morning about my broadband modem which has been locking up for the last few months on and off. Last time I was on the agreed to replace unit but never received it. Problem over the weekend again so rang again to be told that they decided not to send modem that issue was resolved. When I informed that it was still happening the wanted to change login and password to lock out everything in the house so I would have to reconnect so they could log issues. They insist that I have been using it to much(which I haven't) and that's the problem. Refusing to fix modem but blaming my usage. Leaving them and wouldn't recommend to anyone

Stay away from them it's just when u take mobile from them contract they will kiss ur $#*! but when u wanna claim insurance u have to wait for investigation if u wanna claim on phone payment was on time they told me they have investigat that which they did that I'm not eligible for phone thanks vodafone have to pay 24 months

VF causes serious problems for people by forcing new boxes on them, even though old boxes are fine. They take a week to 'solve' the problems they caused! There's obviously no connection between HO and agents in Egypt. I spent HOURS on phone in past three weeks. We haven't had tv in FOUR DAYS since the shabby KN man put in the modem VF forced on us! We MAY get it 'resolved' by next Wednesday if lucky! We'll INSIST on reductions on next bill!

VODAFONE need to up their game and train their staff as the majority of them do not know what they're talking about when you have a problem.
They also need to learn how to apologise when the fault is on their side.

I bought a sony phone from them and less than a year later it stopped working. Just stopped. It was not dropped or miss treated. They said it would cost £150 to repair? And I would have to wait 3 weeks while still paying for the service. They were unhelpful. They treated me like it was all to much trouble, they were only interested in new customers even walking away from me to serve them.
So I bought a new phone and less then 4 months later this has stopped working.
I now have to go through this again... Dont shop in Vodafone's store

Ongoing nightmare with Vodafone as my phone/internet provider. As a starting point it's a massively over priced service for what you get. Have been charged €76 per month for a phone that regularly goes over my data bundle. I use my phone data a distinctly average amount. Totally miscommunication and a lack of congruence in what information is given from various Vodafone staff members online/phone and in-person over their upgrade policy. I was signed up for a second two year contract without staff member informing of this before getting me to sign a legally binding contract. Extremely poor customer service. When I queried the contract issue I was threatened with debt collectors and a fine of €1000 for ‘breaking the terms' of said contract. I would advise anyone to look elsewhere

Vodafone Ireland is an unbelievably poorly run company. Customer service is extremely bad. We talk to them a lot (which by itself is bad) and 4 out of 5 support people would have no idea how to fix issues.
Purchasing a business phone is an unbelievable hassle
Chanigng plans is very troublesome
Buying new phones is a long a painful process
Accessing online apps and web portal is unreliable
Repairing mobile phones... forget it
I do not want to blame customer service representatives. All of the above are issues that should be addressed by Vodafone Ireland CEO and COO and I believe they are outright incompetent.

Many issues:
12 months plan, paid on time, used minimal, the most expensive per minute as not used too much
I asked the unlocking code for the phone as promised, they endlessly postponed.
The phone given was with factory problems, needed to be resoft
Many phone calls to CS, they were not able to solve any issue
Ineffective, don't waste your money
I wonder how and why this business can even exist on the market

The two members of staff in the cavan town branch need to be reviewed as customers seem to be an interruption totally unfriendly make you feel what do you want

Overcharged for the 5th consecutive month since I've signed up for broadband and home phone, I have been spending nearly 2 hours with their customer service and on every occasion they have said it will b fixed and this is the last time I have to deal with it, and untill now I'm still being over charged, they are gangsters of a company, I also been given a claim reference nb so I put a formal claim, guess what. I've tried 8t and it's not a correct ref number, awful staff and duty managers or what ever they call them self. They hire dump and clueless staff.
By they way I'm still not sorted yet.

Absolutely applauded by the so called customer service. My problem first started with my upgrade to add a tv bundle to my current plan. Never received most of the channels I was supposed to have gotten with the package and for the whole month of December I had no signal and had no channels for that full month which I have also received a bill for non existing channels. The customer service department played me like a fool telling me to turn on and off this and that non stop bullsh*t with them. I was sent around in circles to try to fix a problem that they had caused by stopping my tv channels. If I could leave a 0 star review by god ye would get it.