Tom W.

Have been on to tech. Support and customer support all morning about my broadband modem which has been locking up for the last few months on and off. Last time I was on the agreed to replace unit but never received it. Problem over the weekend again so rang again to be told that they decided not to send modem that issue was resolved. When I informed that it was still happening the wanted to change login and password to lock out everything in the house so I would have to reconnect so they could log issues. They insist that I have been using it to much(which I haven't) and that's the problem. Refusing to fix modem but blaming my usage. Leaving them and wouldn't recommend to anyone