Vodafone

We bought a sim card on a thursday for a weekend trip. The sim did not work on the entire trip. We could not reach Vodaphone because we simply did not have network as the SIM did not work…
When back at the airport we asked for a refund. The stuff in the airport ( a guy called Keshillues (KLEJSI)) looked up and saw that we did not have any data consumption ( again as the SIM did not work) but rejected to help us get a card refund by argumenting that "this is not his problem and he did not care if the card did not work"
Aside of the SIM being an absolute scam, the airport Vodaphone stuff was extreamly unprofessional with their answers, rude and uneducated.
Nobody in a customer service position should have such behaviour, specially in customers in need if help and solutions.
Absolutly unnaceptable and disappointing.
Really do not recomend. Lack of professionalism and empathy.

Please avoid,this company is far more trouble than its worth,i Arranged a good contract with them,and a date for the engineer to call,took the day off work n he didn't turn up,so spent 4 n half hours on their chat service, eventually got told they cancelled the contract and the engineer and put me on a more expensive one,and didn't tell me,ive complained and tried to cancel it,so they said they would phone me,they phoned me twice,but only let it ring twice n cut the call off on the second ring so didn't have the chance to answer,so im struggling to cancel it cos they don't want to speak on the phone,

Customer service is significantly lacking with regards to clients wishing to use Vodafone as a service provider. I was not advised correctly by the support via the live chat. I do not blame the online support, as Vodafone is responsible for ensuring that they are trained to inform clients correctly. But why would they do that when they stand to gain profit?

The service is just garbage. The value is just garbage. Everything about them is just garbage. Want drop calls all the time? Want slow internet speeds and bad connections? Want to deal with poor customer service that have no technical expertise? Then get Vodafone to make your life miserable. I do not recommend.

Terrible company. Stay away!
Don't deliver their product on time and can't refund you money if you don't have UK account (but to take the money of course they can). I've order in advance Sim card for my UK Vacation, they said it'll take up to 4 days, it got to the address 14 days after! Didn't got to use the Sim card bc I wasn't in the UK anymore. They refused to give me back my money, each person say something else, a month has passed and nothing is solved. Go anywhere else just not Vodafone.
BTW- they'll keep answering you that they want to help and solve the issue, but everything is lies. Tried talk to them again&again (being really naive). Still lies and a thiefs. Don't do it to yourself

Vodafone promised a 5 day changeover. It didn't happen. The next day I phoned them and the lady apologised and told me to get my screwdriver out and take the front off the wall phone connection and re plug the phone plug in the port on the right. Nothing happened and after an hour of confusion was told they would have to send an engineer out which could be up to 72 hours. After my strong complaint the lady said there would be an engineer out the next morning which did happen. The Openreach engineer laughed when I told him the story and he said they will try anything to save calling Openreach and their charges. Sad but true. Lousy changeover time to say I was already with them.

Vodafone is a scam organization. Never have I been so discusted and disappointed with he roaming service. Contacting Vodafone is a waste of time and money and I advise to choose a different carrier to connect your phone.
Never will I support Vodafone.
They are a scam and only are interested in taking your money.
For shame Vodafone.
Business and consumer affairs will be notified.

ROBBERY
Had a great conversation with Harry, he really did try his best, however when I asked for a PAC code given when I thought I was on a 12 month contract I was told it was two years and not 12 months.

Asked for a copy of the contract to be sent as my rights under GDPR, was told cant be sent our system wont allow it. Really!

I was on the phone for over an hour. After being told i couldn't keep the contract running. This is daylight robbery.

All I wanted was to run out the contact and have a different number. Told under no circumstances, no! Having been loyal to Vodafone for over 20 years it wasn't a great experience. I am now on line having to request all the information you hold on me and my Previous company. That will take some time and effort on your behalf. I have unlimited data on this contact. I will now attempt to use it to the MAX. This is really not how I wanted this relationship to end.

Carl Baldwin

In 2015 I tried using their services. After a while my online account stopped working. I rang 8 times and chatted online 7 times, for over 7 hours of my time. I was promised several things on the phone (1 month free, 3 months free) which were not in the notes and so never happened. In the end I agreed to pay an early cancellation fee. That didn't happen. Rang again, they found out they should have cancelled last month and then did so, without an early cancellation fee. Then they billed me, but didn't send me a bill. Then referred the account to a credit agency for non payment who emailed me. I then had to call about this bill that should not have been sent, and also chase to make sure my credit was not affected. And no word of any compensation for the amount of time I spent and stress it incurred. I will never use Vodafone again and urge everyone to avoid them.

There are a bunch of idiots sitting in vodafone who do not understand the customers issue and are just doing small lip service for the sake of their job.

I have been chasing them to clarify the reason for outstanding amount since the last 4 months. Every time I get a bill, but no clarification.

I emailed all the previous mail exchanges to them. Have been getting a call on each email sent - but non of the rep took the effort to check the actual complaint.

All I hear from them is that I have to pay - Why? What for? How? No one has a clue.

They say they will get back with details, but never do.

Bunch of incompetent jerks

I cant even deal with Vodafone. I honestly have not dealt with a more useless company before... they know how to send me bills and accept my payments but they have no record of my (their) mobile number, they do not have my account on their "new system". They sent my "account" to debt collectors because they cant match my payments to my non-existent account and claim my outstanding balance jumped from £80 to £250 in 1 month but of-cause none of the idiots on the online help service can explain why, the call center cant explain why and the so called debt collection agency cant explain why either. Does it get any worse than that? I am dumbstruck honestly.

Sick and tired of ringing Vodafone to go over the same old situation over and over you get told yes we have fixed your issues only to find your bills aren't fixed like vodafone say it is,I am so close to going to social media,fair trading to complain about vodafone,Vodafone don't do what they say will do they suck and if I could I'd leave,worst company I've dealt with I only gave one star because this site made me tap on a star to move forward with my review

Vodafone won't give me the data I'm being charged every month for. I've complained in store, via phone, email, letter and live chat. They won't listen let alone help. All their incompetent staff have done is make matters worse by sending my account login details to strangers. Now anyone could have access to my bank account and my children's phone numbers, etc. When I complained about that they wouldn't even look into how they leaked my personal details. My details aren't safe with them and neither are any of their other customers.

Very positive experience with Vodafone so far. Much better value for money than my old network and coverage seems a lot better, no more patchy areas of poor signal!

Also a nice bonus to get a free £25 Amazon voucher for joining using a friend's invite link. If you are thinking of getting pay monthly or sim only contract (over £10 a month), feel free to use my referral link when you order it and you'll get one too.

https://referme.to/mEEX8Ro

Vodafone well what can I say I have been with Vodafone for over 5years now I renewed my contact for another 2 year's this year I wish I had not bothered now I paid my device plan on the 3 of may it is due on the 8 as I paid it a few days earlier there now saying my device plan is over due even doe I have paid it we'll I told them I am not paying it again when I have already paid it and it has been taken out of my bank account they do not listen to you customer service even doe I'm in the right and I have proof well if it's not sorted I will be leaving early and they can shove there contact up there backsides and I will go with another company they can do what ever they want I don't care stay well clear of Vodafone they are rubbish go with any one else but Vodafone

Vodafone is the worst telecommunications company as they will steal your money from your account and then send a letter stating that you owe them the same money.
When you set up a direct debit on a device plan they fail to take the money then threaten to send you to a credit reference agency even though the money goes through my bank and shows on my statement. When you try to resolve the matter of reinstating a default debit, it fails again then you have to make a manual payment that goes through the bank shows on your statement and they state no payment has been made. If you want a joyful, stressless service AVOID VODAFONE AS THEY ARE THE WORST COMPANY I HAVE EVER DEALTH WITH...

I had to unlock a phone and was told it was on Vodafone network.

I went into the store and explained this and the lady put a sim in it and after a while said "no it's not Vodafone".

I went to C********* W********* and they checked the system and said it is on Vodafone according to their system but couldn't be 100% sure.

I took it to a place that unlocks them and they checked it and said it is on Vodafone, it needed connecting to the network.

I went back to the Vodafone shop and explained what they did. Another lady said to go onto a website and put the details in and it will unlock soon.

Luckily it did after a couple of days, otherwise the review would have been 1 star.

I'll never go back to them because they charged my wife £96 for a month after they didn't explain partial month upgrade wouldn't have as many texts etc available.

The issue that I have experienced was: Not even 1 star! People reading this please don't use Vodafone! Vodafone just stole the money. This is my story read it and trust me I moved out 1 year 4 months ago I called from a property Vodafone said to take the same internet with me when I move first bill was £68.90 I think it's ok to move and pay must + the next month the bill will be fine, why do I have to pay 68.90? When is my contract £21.50? He didn't tell me hi, i can't use vodafone because it's still in your name., I call vodafon, break down my previous zip code, answers: yes call me tomorrow. Sorry, it takes 48 hours to apply, please call me back. I'm sorry it didn't disconnect. 48-hour phone call, don't be angry, it will be disconnected on the 10th of next month, sorry, something is wrong, call me back on the 9th of next month and it will be disconnected. Then the following happens in November: - money is returned to your Vodafone account. Nothing happened, I'm sorry, the next installation will cost your Vodafone bill. Excuse me in the next 7 working days. Excuse me in the next 7 working days. The money is in your account. I was in the bank where my money is money nowhere. So people don't trust VODAFONE.

Recharge simcard for 3 months unlimited data. Simcard not working went to vodafone gallery mira road executive says prblm complaint noted,will get a call in 2 days Sim will work.2 days same status.went to another gallery of vodagone accusing me of lying,said I never recharged,never visited any gallery,complaint never lodged,i should ho for post billing then sim will start.cheaters liars looters.why should I go for post billing pay 600 rs that also for 2 connection from where on either do I bring second Sim connection for them? Customer executives confidently accusing Me,cctv cameras are proof I visited the gallery spoke.to an executive.losers.new business strategy to compell ppl to go for post billing bull$#*!.whos going to refund money.mira road station executives all idiots.my father's Sim from same company broke a month ago while removing from the card slot,went to replace,they refuse saying No,again opt for post billing plan.vodafone is purposely blocking kls.and creating Sim issues then telling to go for post billing.

Customer's need scking any company abroad isnt worth ripping prople off phone's going down rubbush servicesCorupe company false staff rup off services rubbidh chsnging my sims.