They refered me to a debt agency without even telling me or contacting me about this so called "£30" I owed. I provided vodafone with proof from my bank statement of all my payments that I have always paid on time everything is listed when I rang them up and even the voda agent themself said they could see all payments are done and said they will take it off my record and will submit a withdrawal form. For a good 3 weeks I was getting harassed by the debt agency. I rang and spoke to 4 voda agents in those 3 weeks I was so distressed they kept telling me a form was sent it takes time to withdraw my name. I then ended up ringing the complaint team where the agent said "i'll be honest I cant see anyone submitting the forms that withdraws your name from the debt agency" they apologised and then submitted an actual form. And that was it I received no compensation for using my own hours and credit to ring them up each call taking 60+ minutes, not to mention the anxiety attacks of having emails and letters to me pestering me with warnings to pay. Even if they didn't compensate me, which they didn't, I just wanted to have an actual apology from a higher authority, to atleast have acknowledgment and a proper reason for how they treated me in this way. I was just told "action will be taken for agent but we dont tell you what happens to agent, sorry" thats it. I asked to speak to a manager they would not put me on a line to a manager, I asked many times they refused especially the last caller I had, no emotions in their voice. I spoke to so many agents and not one said the form was not submitted, they all told me it'll take few days, they clearly didnt check the system properly when I was chasing the status up on my form, until I made a complaint I only found out then it was not. Absolutely horrible!, I was so stressed I got debt letter, email and calls, harassed for a payment that ended up not even being an error on my side its just cause they. Couldnt locate my payment even though I had clear bank evidence it was sent to the place I always paid voda. Ridiculous. Honestly still feel so anxious just hearing their company name, never in my life have I been involved in any sort of debt agency chasing me. Since then I've moved to voxi sim, which I know works with them but I am in the process of moving to another network, I want nothing to do with them. I still am planning to take this possibly further even though its been a couple of months cause honestly thinking about that time was so stressful and I received nothing except a word of apology. They did this to me few months before this of an "unpaid balance" and then again I was told it was their mistake! Unacceptable how I was treated when especially when I was a customer who always paid on time.

Dear Vodafone.
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>> I am very disappointed with the service and the attitude I am receiving from Vodafone. I have been with Vodafone for years! Firstly in South Africa, then in The UK and now in Greece and I have always chosen them as a service provider cause they have been good to me. But sadly in Greece I am experiencing the worst customer service of any provider of any sorts!
I had an internet line whilst staying with my gran. In June 2019 I asked to have the line moved to my new residence.
>> I was aware of the 15 day timeline to get the line moved. However the Vodafone technicians experienced many problems with the setting up of the line. In collaboration with OTE they must have visiting my residence approximately 6/7 times. The problems persisted and the line was only set up and running end September 2019! Thoughout this period I had made countless calls to Vodafone to try and fix the problem. A few times the technicians had even come to my house without being aware of the history, testing the line and saying that OTE was at fault as they had not connected the line from the box. My landlord had even stepped in and tried to assess and help Vodafone and to point out the box and explain he would be happy to climb up and do the settings. The Vodafone technicians refused and just kept lodging a file for OTE to come and correct the mistake! I have the proof forms of how many times the technicians came to my house!

>> Through this period, I enquirer about the internet payment and was told not to pay and it would be corrected. I agreed as I did not see the point in paying for a service I did not have.
When the issue was finally resolved on 27sep 2019, I called the call center to ask for the account to be adjusted and cleared for the months of July -Sep for which I did not have internet. They agreed and after speaking to the technical department they had assured me this would be cleared and taken off my next bill. However it is now Jan and the amount is still not cleared! I called the customer care line again and after a 30 min conversation I was told repeatedly that my account for those months would not be cleared! I would get about 30 taken off! This is really ridiculous! And I am very unhappy about this! How can you charge a customer for a service that was not available to them! How can your departments keep changing their minds and provide customers with incorrect information and treat customers so badly!
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I am 1 in millions for you yes! But I still don't think that this is a reason to treat me like this. It is unacceptable! I want my case to be taken up by a responsible manager! And I also would like to lodge my complaint further to your global offices should you not be willing to clear my account for the months I did not have internet!
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>> I am waiting your feedback urgently!
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>> Kind regards
>> Andriani