VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
I bought my tickets in Kensington, MD by phone, because I had a question about the pick-up process, on the morning of the day of the ACC championship game. I picked them up in NYC at the hotel across the street from the hotel where I was staying, 30 minutes before the game started. Great seats, great game.
Rene, helped me order tickets. He answered every question I had. He also was very pleasant to talk to. Definitely great customer service.
Rene got me better seats than I was finding online and I don't mind the cost to get the seat I want then he gave me his direct line so I can call him next time I need something.
Wonderful experience ordering from VivdSeats. Called because I had question about "Special Delivery," ended up getting a very in depth answer and a $10 discount! Thanks Ross!
Fifth or sixth time I have used Vivid Seats. I have never had the first problem with them. My tickets were printed and in my hand five minutes after ordering.
Ron S., Delaware, Ohio
Everything was great! Thank you. He had great costumer service and helped me out. He was listening and paying attention to what I was saying.
Bought 4 tickets for a tennis tournament in California. Ordered 3 days in advance and paid for overnight delivery but the tickets were delivered to Arizona, 3 hours before the even started, and was not able to use them.
Viviseats customer service manager Sunny contacted me to find out what had happened. The company refund me the total amount paid for the tickets and shipping. This resolution made me feel a lot better about the website and will probably try them again in the future.
The real tickets are $20 but yet this site charged me $117 for seats in the very back of the show! And the front row seats are really $30 when you purchase them through bell auditorium this site rob people for money and give them poor seats
Superior customer service. Alex was the best customer service person Ive ever had I work in customer service oriented jobs and manage customer service representatives and I would hire Alex in a heartbeat he is an example of every customer service aspect that you want in an employee never before have I seen that he mustve had excellent training from somewhere and I would like to know where he did an outstanding job Very kind and gracious and formative went above and beyond help with every little detail addressed me by name and confirmed everything and made sure everything was perfect for me I have never used your service to buy tickets before but I will always do that now it was in incredible buying experience that was provided to me by Alex is incredible customer service and if hes not in your training department you should put him there he met and exceeded all standards for customer service Ive 20+ years in the customer service field and he has the job down pat thank you for a wonderful experience he stayed on the phone with me until everything was complete and my order was confirmed through email again above and beyond I would recommend your services to anyone thank you very much
I love my experience with Vivid Seats. Always very helpful and professional. Thanks for being so user friendly.
Being my first time buying tickets from vivid seats I had a great experience. Alex was very helpful and explain the whole process detailed.
Nick helped us purchase our Ed Sheeran tickets and was very helpful and patient as we went through all the sections to find the perfect one for us! Thanks Nick!
Super great service. It was pleasure interaction and he answers all my questions. He also made sure I was fully satisfied.
Nick was very helpful in purchasing 11 tickets for the diamond back game in Phoenix AZ.,...,...,...
Gramey did a great job helping me purchase my tickets. I called to ask about buying in the app but she helped more than the app could! Thank you so much!
Had an issue with securing tickets for the games on Wednesday - called Vivid Seats and got Nick on the phone and he was a superstar! We received great, courteous service with a better priced ticket! Give him a raise!
Quick Knowledgeable Friendly
We call Vivid when ever we need tickets first. Cant always get the same sales person but they all help and get me in the show quick.
Nice fella I dealt with. Forgot his name unfortunsately. I have never ordered through Vivid Seats before but will do so again without hesitation.
Nick was really helpful and he didn't rush me to buy anything even though I couldn't make my mind up. I eventually brought some great tickets with the help Of Nick. I just want to think him for his a+ service
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members