VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Not sure if I'm spelling it right but Bahamas (mo) was such a pleasant gentleman. He happy to help and answer all my question that I had and even offered to place the order for me witch I was so happy he did for I am not computer friendly.
John helped me and did a great job. He answered all my question and made sure I got the tickets I wanted at the best price. Thank you John!
Very good experience with Tyler. Very professional and my order was processed perfectly and quickly. Will use and recommend Vivid Seats to all my friends and associates. Thanks again for great service.
Thanks for being so easy to work with and accommodating on my ticket purchase. Great first time experience from great customer service!
Mitch took my order and it went very smoothly. He read the order back to me clearly making sure it was what I wanted. Great service
I was having trouble signing into my account and when I called for assistance the gentleman (I don't recall his name) on the other line was very friendly and helpful and completed all of the step for my purchase.
Overall, pretty good. Although I did receive the 40.00 coupon after I placed my order for the same order
I looked at many places for these tickets to go to the Eagles concert in Lexington Kentucky Rupp Arena and I was proud of the price that they gave me for these tickets up to and I'm going I'm going to enjoy the music thank you much Vivid Seats
I was having trouble on line trying to purchase tickets. I called to speak to an associate and Tyler was very helpful. He answered all my questions and was able to fulfill my request.
Michael was very helpful friendly and he did a great job. It was a pleasure working with Michael. Thanks
Rena was very helpful and easy to talk to. He answered all questions and will for sure by purchasing with him if needed again.
Thanks John for being so helpful! And polite! I felt like he honestly cared about my purchase. Very much appreciated! Thanks from Anita Hakin
Cesar was very helpful and guided me to finding what I needed.
Also honored the email discount. Very friendly and took time to help me find what I wanted. It is rare to find good customer service. He did a great job!
Nice! Offers what I needed to this event. I recommended 3013 customer service guy. He really worry and sale the right
Rene was fantastic. I was hesitant as I'm not used to receiving tickets the day of am event, he reassured me and answered all my questions. I appreciate his help very much in securing seats of a show i am extremely looking forward to.
Rene was a great help! He helped us a lot and answered all our questions in one phone call. Great customer service!
I called a few times. First to order then a few times with some questions. Each time everyone was very helpful.
Appreciate information given. Took a while for me to decide and appreciate his patience. His knowledge of the arena and which would be better seats and his recommendations were welcomed.
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members