VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Tyler did an incredible Job! Very, Very helpful and Knowledgeable. Pleasure to deal with. Looking forward to an incredible show.
Thank You Tyler.
We couldn't find the 10% ESPN discount that I heard on the radio right before I placed the order. I couldn't recall the exact promo code. I was only given a $25 discount total, instead of the $55.20 it should've been (3 tix at $184 each x 10%). Is there anything you can do about this missed discount? Credit my Visa with the missing $30.20?
Thanks,
Bob Dunne
*******@gmail.com
*******780
Johnny rocked. As a representative of your company he was an excellent customer service guy. Because I am a repeat customer I asked for a discount and was given one. Cannot beat that service.
Mohamed spoke very well and explained how the seats are sold clearly and concisely. He was friendly as well. When I buy tickets again I will go through him.
My phone call with Renee was very helpful. He compared seats to the game and I had the view of the stadium on my screen. He was able to help me make a decision about the best seats for my husband and I for the right price. Renee treated me with respect and was very nice. Wonderful customer service.
Bought tickets to ACL, was told I can pick them up at the venue, after I paid got an email to pick them up from an office that I can't reach because I'm already at the venue. Didn't get my tickets & now they don't want to refund me the money!
I requested a specific seat because of upcoming knee surgery and was assured it was an isle seat behind the two other seats that I purchased and the single seat is not directly behind the other seats as requested and promised!
Called in for some tickets! Helped me make the purchase fast and easy as in one two and three! Thank you so much!
Justin Goodman was phenomenal! Best CS I've ever had in my life! You gotta give that guy a promotion!
The representatives were all polite, knowledgeable and friendly. I don't like that I had to purchase tickets twice and now have to wait for the money. If the order is cancelled u should get the money as fast as u paid for it.
Jamal was very nice and answered all of my questions. I had some pretty specific questions that he was able to answer and he was easy to talk to and correctly got all of my information correct as well.
Michael had all the information I wanted and was friendly. I liked how he gave me his personal extension and told me to call him in the future for any needs I might have.
I was looking for tickets online and wasn't sure about the Detroit Red Wings new electronic tickets only policy. I called VividSeats and talked to Adam and he easily explained the process and walked me through the options. I immediately bought the tickets and he even gave me a discount on the service fees!
Both people on the vivid customer service great -- second guy greater -- will use vivid again as long as everything works out and I get parking passes
Oliver did a great job very happy with the service and the tickets! Keep up the good work, hope you have a great day.
I called and the first call was dropped. The second customer rep was excellent and recited my number back to me. Did extra research through the computer system. Only reason not a five because I looked at overall service with both customer service reps. But Mr Jamal saved the day and saved future business.
I usually buy from 333-SEAT, your options came up on a search and I thought I would try you and I am pleased. I purchase my parking passes over the phone instead of online, and Nick was very nice, very helpful and we got through the process quickly. I should receive my parking passed tomorrow!
Thank you.
The customer service I received was fantastic. I didn't want to pay higher fees and the person I spoke to got me very similar seats less $20 a ticket for fees!
Thank You!
I purchased my parking pass over the phone instead of online. I spoke with James, who was very helpful and answered any and all questions I had as I am not familiar with the area at all. Shortly after getting off the phone, I received my email confirmations and I was not comfortable with the ship date of my ticket as I was coming from out of town and wanted to have it in time. I called back and left James a message. Later that day, I received an email with tracking information and an estimated delivery of just two days later. Amazing customer service!
John was friendly, helpful and understood just what I needed. I'm happy with the purchasing experience and my order was shipped immediately. I will be calling John in the future.
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members