VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Ashley was so helpful. My husband and I will be visiting Chicago next month and we are going to see the Cubs and White Sox. Not only was she professional and helpful with finding tickets, she also talked to me about Chicago to help prepare for our trip. I am so thankful for her kindness and professionalism. She went above and beyond.
Connor helped with applying the discount to my order. Was courteous, precise and explained all in detail. Yes, there is a $$$ charge to get tickets, but this is America.
Thanks Connor
Had the best conversation with Tyer this morning and purchased parking after speaking with him. He answered all my questions... and I had a lot. Very personable and an extremely nice young man. Thank you Tyler for your help and this choice of parking will definitely help us to have an enjoyable day.
Very helpful, explained the process for special delivery tickets for this event. Very professional and polite I would recommend this site for buying tickets or selling
If you need to purchase tickets call Mark Jackson he was very helpful, knowledgeable and was fun to talk sports with. I will definitely be calling him in the future
I was having problems using the website so I called customer service and was immediately greeted by a friendly guy who made our purchase seemless! Thank you for a great experience!
Vivid is EZ to use for an old guy who is not Tech savy. Monique was more than helpful with a parking pass problem
This business is wonderful - very customer oriented. Took the time to tell me about the venue, help me pick out the best seats and stayed on the line the whole time while my confirmation emails came through.
I was in need of one ticket; and I really wanted to sit as close as I could get to see my favorite gospel greats. I was really blessed to get a wonderful agent named Isaiah who was a true blessing. I will be in he building of Kirk Franklin Exodus 2019! Amen
Lord Jesus thank you for sending him and bless Isaiah who has been good to me
Julian was patient and easy to work with, found me discounts I didn't know were available. I'll definitely be calling him personally for my next set of tix!
Laura was very friendly. She helped be get the parking ticket I needed. If I have another opportunity I would indeed call her to assist me again. Made my first time ordering very easy.
Great!, Very easy to talk too thank you John answered the phone right away, and got the best ticket. Was sooo very helpful and professional. This was my first time using VividSeat and I had a number of questions
Nick was very helpful, not trying to push and was trying to understand my needs. Very good experience
Monique was sooo very helpful and professional. This was my first time using VividSeat and I had a number of questions about the seating and the ticket purchasing. Thank you MO
I was looking for an isle seat and Matthew helped me out with that... Thanks so much that is such a plus I cant wait for the show.
I was struggling to receive the promotional discount on my link, so when I called in, Justin was able to assist in the matter. We started talking about the concerts that my wife wanted to go to, and he gave his professional opinion about where we should sit and why! He was also able to help with getting me set up for another promotion later, as well as another concert my wife really wanted to see. Great help, cared about my interests, and was easy to work with!
Very outgoing personality. Just loved his customer service tools. He's a keeper he's kind, very knowledgable, and may you feel comfortable making your purchase.
Looking for Yankees Tickets for my visiting brother and as usual the customer service was outstanding. Justin was Super helpful and fast. I have been with Vivid since 2012 and I have no desire to shop anywhere else. Thank you for always treating me First Class. Your Friend Brian E
About the Business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members