VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Angel was very professional and helpful. He displayed a lot of patience and knowledge. He exhibited great customer care. Peggy M
First time customer and was a little unsure of the process. Dexter was very helpful and answered all of my questions. Very pleased with the service and will definitely be a repeat customer.
Mark was AMAZING! He helped me with best tickets at best price to the musical I am going to and while the order was processing he sang songs from that musical, how awesome is that? He is super happy, upbeat and have an awesome personality, will definitely purchase with him again!
I called a few ticket agencies and didnt have a great experience but thank god i called vivid because i got a very knowledgeable lady named ashley who walked me through the process and made it quite simple. If you need assistance please ask for her it will save you alot of aggravation
Good customer service but it's very off that my tickets aren't available right away... very nervous about that.
Marcus was quick to answer all my questions. He found us the best seats at a reasonable price, for what was available. He answered all my questions quickly and was very considerate. Thank you Marcus
Thanks to Jamal for being so professional and helping me purchase the tickets I wanted. I had a computer glitch trying to buy on line. He patiently directed me through the process. Will buy again through Vivid Seats
This was my first time doing business with VIVID SEATS and I can't think of anything that would have made it better. My representative, Julian, was friendly, knowledgeable, and attentive throughout the entire call. He explained the ticket policies thoroughly and he was happy to answer my questions. I felt at ease giving my credit card and other information to him. When he thanked me for my purchase he was sincere which made me feel like a valued customer! I wish all of my interactions with company reps were as pleasant as this, rather than frustrating. Plus, I got a great price for my ticket! Without hesitation I will use VIVID SEATS again. Rock on!
Morgan was very helpful, polite and professional in helping assist me with me Greta Van Fleet tickets! He even went to a manager to get more information for me.
Tyler was fantastic in helping me access a credit we had as well as purchase tickets for a new concert in October.
Tyler J was extremely helpful. Tickets on line were selling faster than I could put my information in and Tyler was able to secure tickets for me.
Alexis was patient and helpful in securing home run derby tickets. As a handicapped individual purchasing special event tickets has always been difficult, Alexis made this purchase easy.
Had my boss fly into town to attend a Stars Playoff game, bought tickets through Vivid. When I went to retrieve them, it kept Giving me a cutesy message "sometime things happen" With my boss in the car an hour before game time I am watching their YouTube video trying to retrieve seats. Finally calling into the contact center, get disconnected, call back, have to restart conversation, get transferred, guy tells me their system crashed, he is very very sorry but he wont be able to get my tickets, I have to buy seats minutes before the game on Ticketmaster at 2x the price Horrible, Yes, here is the kicker, Vivid wont refund my money because the seller was out their seats. Not the seller's fault, Vivid's system crashed, but they won't refund me. Just the absolute worst!
This was one of a few places to order tickets that I have felt comfortable with and would use them again.
Justin G. Was a HUGE help and made my ticket purchase a very pleasant experience! Looking at tickets online, I wasn't sure which ones would be the best seats with the best view, he took care of us and got us the best seats at the best price! We can't wait to go! Thanks Justin!
I will contact her again for any future events.
Monique was pleasant to talk to, she was professional with explaining the event details so there were no questions or miscommunication.
From start to finish Mark was awesome he gave me all the information that I needed and was very helpful. Looking forward to talking to him in the future
Great buying experience! I had to call to complete order because I was using a Visa gift card and the agent (Marcus) was extremely helpful! He also helped with me getting my discount for first time user.
About the Business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members