VividSeats

I used the phone and spoke with a vivid seats representative to place my order. I was told that it was better to place my order by phone and that everything would be taken care of. An advantage of by buying by phone was that the purchase would be taken care of and there would be nothing more for me to do.
But later I received emails asking me to do other things which I did not understand.

03/25/2023
Today I received assistance from Anthony from Vivid Seats. He was personable and accommodating. I was able to purchase my tickets and get great seats. I will definitely recommend Vivid Seats to everyone.

Less than 24 hours after posting my negative review about my purchase from Vivid I received a phone call from a customer service manager. I did not expect the call and was surprised! The manager had taken the time to review my complaint and understood my issue with the upgraded seats. The manager patiently listened to me and we discussed my complaint. The manager then offered me FULL reimbursement for the upgraded seats I did not use! I am a very satisfied customer! I added Vivid back to my bookmarks and will use them again for my future ticket purchases. I HIGHLY RECOMMEND using Vivid for all ticketing purchases - they care about their customers! Thank you Vivid! Im a customer for life!

If I could give zero stars I would. I have been emailing them for months trying to get a refund for my event that was cancelled and they are just running me in circles! 100% buyer guarantee? BS. I will NEVER be buying from vivid seats again. They have used what's all going on right now to completely screw their customers. We were told that our refund was processed on 3/25 and that we would receive it 2-4 weeks and when we didn't see it and I followed up they said I didn't respond to the email (which I did not receive) within the 7 days and am no longer eligible for the refund. That was on 4/21st that they said they sent that email. If they would have actual processed my refund like they said they did, I would have received my refund by the time they'd sent out that email! So they lied about actually processing my refund and then tried to make it seem like it was our fault. AWFUL AWFUL COMPANY! I'll take my buisness elsewhere.

Sold them tickets 8 days before the schedule game. The day after the even they said there was a problem with the tickets. I wasn't suppose to scan and send them my hard copy tickets? Then why asked me for SCANS in the first place? And why not let me know there was a problem the moment I sent them to you. You can CLEARLY see they are a scan of a real ticket? If there scan quality was in question anyone with a smart phone can check and see if the barcode is scanable. No, instead they wait until after the game and then recall their money and then charge my CC 200% as a penalty! I did not intentionally try to deceive them, if they would have said anything in the days leading up to the game we could have worked something else out (with an email I can forward tickets from my MLB account). Seems like they rather get their money back and in addition make 200% as a penalty, what incentive do they have to even look at the scans they requested?

Had to call and speak with a live person, what a pleasant surprise. Lorre helped trackdown why an order I placed for 1/22/2021 Dead & Friends concert at Fiddler's Green Amphitheater, Greenwood Village, CO had not sent a confirming email for my order. She checked all the information I gave her and found that no order had been processed for this show and let me know she would gladly process an order for the show. She was absolutely spot on. When an event of interest comes up in the future I will check VividSeats first to buy tickets for that event. Thanks again, Lorre, for the prompt and courteous attention you gave my inquiry.

Bought tickets to a baseball game and they were not delivered. Rep was unable to help retrieve the tickets. Had to buy replacement tickets. Next day, contacted rep who again could not help, but to say the Seller reported the tickets were delivered; the tickets were not delivered.

The representative helped me with all my needs! He was great to work with and answered all my questions! This is my second time going through Vivid Seats and I will continue returning.
THANK YOU for all you do!