They advertised my tickets PREMIUM floor seat tickets. Once I actually received them, they said General admission. I paid $138 for $43 tickets. I've never been so upset over purchasing tickets. Im happy to pay, just don't FALSE Advertise to me.
The representatives were all polite, knowledgeable and friendly. I don't like that I had to purchase tickets twice and now have to wait for the money. If the order is cancelled u should get the money as fast as u paid for it.
I attempted to purchase playoff tickets for the Denver Nuggets online and was ready to purchase the tickets. For whatever reason, all I could confirm online was the seat section and row, not the actual seats! As I didn't want to sit in one seat and have my wife sit in a seat two or more away from me, I called the ticket company to make the purchase. The individual, Jamie, was very helpful and confirmed that the seats were together, and I purchased the tickets through him! If not for my experience online, I would have given a five-star rating on my experience. If the rating was based on just my online experience, at best it would have been two stars! With Jamie, it was five STAR!
I was in the ticket game for years when Kroger still had Ticketmaster. I'll leave that as a short story because the review is not about me. I've used Craigslist, which spam sucks now for ticket resale, Stub hub, and others to buy tickets. BY FAR, Vivid has the best app and platform I've ever seen. User friendly in every way I could possibly list. I am in no way affiliated or compensated by Vivid but tell everyone who will listen and about timing for best deals. I normally order online but called this time and Jamal was excellent and very professional. If there's a negative at all it would be not having seat numbers or aisle designation as that can be very important for certain concert venues although this purchase was for Cowboys Stadium. All that said I would work for Vivid Seats in a heartbeat. If I can telecommute give me a call. Thank you, BR549WRIGHT
I was happy with John. He helped me through the seating and let me know that this particular venue had no seats and got me the cheapest tickets. He let me know the time when the doors open. Thanks John.
Monique was very professional and answered all my questions about purchasing tickets to a concert. I would recommend Vivid Seats to anyone who wants to purchase tickets to a concert or a sporting event.
I was having trouble purchasing the tickets online, so I called the number and they walked me through the whole process and did it all for me. It was very straightforward and I am so excited to use my tickets!
Spoke to a really friendly guy, Johnny! Super helpful and accommodating! Johnny even called me a bit later to make sure I got everything sent to my email and made sure everything was correct and I was satisfied. Johnny made it super easy! Thank you Johnny!
Jamal was very nice and answered all of my questions. I had some pretty specific questions that he was able to answer and he was easy to talk to and correctly got all of my information correct as well.
Just called Vivid Seats to purchase Rangers playoff hockey tickets. I was fortunate enough to get Iyahna as my rep. I had a credit which unbeknownst to me had expired. She helped get me a new credit and she even found better seats than the ones I had picked out. Iyahna was courteous, professional and considerate. She also has a great personality. Kudos to Vivid Seats!
I requested a specific seat because of upcoming knee surgery and was assured it was an isle seat behind the two other seats that I purchased and the single seat is not directly behind the other seats as requested and promised!
Customer service took their time with my order ad really helped me to get the best price i could for the tickets.
Unfortunately, its a real downer to print out tickets and see the face value be MORETHAN HALF of what i paid.
Fool me once.
First and last time on Vivid Seats.
I was unable to complete my transaction online so I called Customer Service. I had the best experience in purchasing the tickets we wanted and I appreciate the pleasant, caring manner and professionalism of Leidys who was very knowledgeable and patient with me. Thank you, Leidys!
I bought $200 ticket. It gave me $40.
It totally like a $#*! that ruin my all mood.
It's lady gaga's concert that i bought half year ago, paying the premium price, it just gave you tbd seats, finally it turns out to be a $#*!.
I ordered Life is Beautiful tickets and was worried about getting scammed after reading reviews about this website but am very satisfied. I purchased the tickets for cheaper than I saw anywhere else. I got the tickets two days later and they checked out and worked.
I began my search for last minute concert tickets on Vividseats mobile app. I noticed that the only way I could receive the tickets I wanted were through mail and I was concerned they wouldn't make it to me in time for the show. I called customer support and thank God I got ahold of Adam. I explained my situation and immediately Adam went above and beyond to help me out. He explained that there were closer seats for cheaper & instead of having them mailed they would be through flash seats. I agreed and he read terms and conditions and made sure I understood everything before we got off the phone. I am extremely satisfied with the service I received and will be using Vividseats for all of my concert/sports tickets. 10/10 recommend.
Meghan P. Provided the reassure service I needed. The vivid seating chart did not give me
A clear indication of where my seats were nor if the two seats were together. From her in, Meghan
Was instrumental in locating great seats together in section 202. She went out of her way to get a
View perspective of the seats. Meghan continued to be cheerful, friendly, and guided me through the
Process.
I tried multiple times but wasn't able to use the online coupon emailed to me but I called in and spoke with Rick. He's the best, he was very patient and helped me with the coupon to save me some money and got my tickets ordered! I spent a long time looking and Vivid Seats had the best deal on these tickets and much better customer service! Thank you so much Rick! Can't wait to see the Stones!
I was having a problem ordering my tickets online. I called the phone number and was one the phone with a representative very quickly. He explained the issue and booked the tickets for me over the phone.
I purchased tickets to a football game and NEVER received the tickets. They tried to tell me I did. I think I would know if I did and if I went to a football game. I asked for a refund and was declined. Don't use this business unless you like to gamble.
Overview
VividSeats has a rating of 3 stars from 2,372 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass. VividSeats ranks 8th among Tickets sites.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're happy we could assist you in purchasing tickets, Arthur. Seat numbers aren't shown before purchase because often tickets aren't released yet, and the numbers are on the tickets themselves. However, all tickets are guaranteed to be together if bought on a single order, unless the listing note says otherwise.