Tried to purchase tickets day of the event. Vivid Seat had the wrong email address to deliver the tickets to and even after being informed of the correct email address hours before the event they could not provide the tickets. Their customer service had no way to correct the problem and I was charged for the tickets I never received! Buyer beware.
Had a problem ordering my tickets online & Kyle was able to help me purchase my tickets. Had problems with my bank & he even let me put him on hold while I spoke with my bank! He resolved my problem efficiently & quick.
Connor made recommendations and gave advice that was very helpful. Arrangements were made to have tickets sent to hotel. Also gave me a heads up that I may be required to give verification to complete transaction and that a survey may be sent. Thanks Connor
After being frustrated by the website for VividSeats which kept asking me for a password I could not recall, I was pleased to get the personal assistance of Rhan who was able to complete my order for me. Many thanks. J & M Moore
Made a last minute decision to see Bruce Springsteen in Denver. I called vividseats to ask a question and was helped by Meghan. She helped find me a good seat in my price range and made it so easy. Thanks Meghan. 5 stars! Bonnie
I had Ross help me. He did an excellent job and found out all the information I needed. He put me on hold to find out information he didnt know for sure but the wait wasnt too long. He seems like a great employee!
I was having issues with the discount that was displayed on the site vs when I actually purchased the ticket. Hopped on the chat and Tyler J was quick to assist me over the phone. He took my information over the phone and now my ticket has been purchased with the discount. Thanks Tyler!
Justin is a very professional individual that is very polite and knowledgeable of the country concerts and country music he help me make the decision to purchase these tickets like I told him Im really a rock and roll type my future wife is a cowgirl so like he stated a happy wife makes a happy life! So thank you for helping me with this purchase
I have never bought basketball tickets before. I was nervous to purchase these tickets because they were expensive and they were going to be a gift. When I talked to Morgan, he was beyond helpful. He was very patience with me and answered each one of my questions in a very happy manor. He did not seem annoyed at all and made me feel super reassured to purchase these tickets. He was very kind. I was nervous about the position of the seats and Morgan even reassured me the seats would be awesome because he had similar ones. It was so great to talk to someone so knowledgeable and kind. If I ever need to place an order in the future for tickets I will definitely be calling Morgan again! The site is not allowing me to attach a photo of my transaction but if you need credibility of my purchase I would be happy to send over my confirmation email. My email is *******@gmail.com
I always buy my tickets on the website. This time I had to call and speak to one of your employees to help me purchase the ticket. The reasons as I had a 10% coupon and it was not letting me use my store credit at the same time. Than I was having trouble senior the coupon in an email to the employee so that he can combine them over the phon. It took almond st 20 minutes and he was still being very nice. So at the he end my email went through and he was able to combine both and save me more money for the event. Again he could have given up on me but at the end he strived to get me the savings and I am very thankful for that
Bait and switch and hidden fees. I clicked to buy a single ticket in a decent section and got a much worse section. Seems there is a little note that the seller has the right to "upgrade" the ticket, but this was the opposite. Customer lack of Service said money went straight to the seller and couldn't refund or correct. They couldn't even look at how the listing differed from the order. The fees weren't listed on the first order page, don't know where they were until I saw the total price on my email, 25% of the ticket price plus $2.50 for the email "stamp and envelope".
It took me less than 5 minutes to get the best seats I will ever have for the concert of my dreams. I am thrilled with the ease of this process and Daniel was so polite and waited for me to find my credit card when I didnt have it right away. Thanks for getting me front row seats that I couldnt get elsewhere!
Called vivid seats over the phone ticket purchasing to purchase a ticket for an event that had already started. Spoke with Rida S and she helped me get the ticket for my event. Fast and efficient thank you!
Do not ever get tickets from them cannot use them after you get to the concert, and even when you go to box office they tell you that they are a third party seller and If I want to I can by 2 more tickets to get in. And god for bid that you do not have a smart phone right after you by the tickets that lovely lady that they call customer service will tell you almost to screw youself to bad. So all in all did not get to see the concert don't know how these people sleep at night. I have to work for my money.
I wasn't able to use the coupon online, but called in and spoke with Justin. He instantly assisted me in applying the coupon and placing the order. Much cheaper than other websites, and I spent a long time looking.
Thank you!
I couldn't get my tickets online so I made the smart idea to call over the phone and it worked out great. I had my tickets in no time thanks to dan kemper, he provided great service! Thank you vivid seats
I purchased tickets for a concert through Vivid Seats. Without asking, they switched my seats to a less desirable location in the venue. They would not exchange or refund the changed purchase. I spoke with a senior manager and she said she could not help me.
I purchased price of two tickets was $267each 3 month before the event, and now the price is $150each! They offer now refund no exchange! Please purchase your ticket from somewhere else!
Great!, Very easy to talk too thank you John answered the phone right away, and got the best ticket. Was sooo very helpful and professional. This was my first time using VividSeat and I had a number of questions
Jamal helped me find the best seats to an upcoming show. He was professional and offered great assistance and was very friendly. He is a great asset to VividSeats and definitely is the right guy for the job. Jamal is the best!
Bought tickets in May for a Browns game in September. I never received the tickets. Tried calling and their website for hours but never got through to a human being. I never got to go to the game. Cost me over $509.
Overview
VividSeats has a rating of 3 stars from 2,372 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass. VividSeats ranks 8th among Tickets sites.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Glad to hear we got you tickets to see "The Boss" Bonnie! Thank you for letting us be your destination for live event tickets!